Ulta

So me and my step mom have been trying to place an order and it says card info is wrong so I put in my credit card again and it say unable to fulfill order so I just said whatever apparently those two times it took money from my credit card and I still have yet to get it back. And best part is I'm just getting the run around this store is not my favorite anymore. I'll take my business elsewhere!

Ulta sent a catalog to my address for someone who moved away about 10 years ago. Customer Service would not allow me to stop the mailings, because I am not the customer. They wanted MY account data, which I refused. I have gone through live chat, emails and messages on Facebook, but after DAYS, no one will remove the person from the mailing list for such a simple request. This is the worst business practice I've ever run into.

Ulta is my go to store for not only my beauty needs but also my hair products. Their customer service is amazing which is very important to me. I am greeted the moment I walk into their store and am always asked if I need any help. If I do, every associate knows their products extremely well. Ulta has great sales and a wonderful loyalty system that is in itself would keep me coming back! Last but not least, their inventory... they have it all to take care of my needs!

Good luck dealing with any issues if you contact them via chat. When you have to ask 4 times for their location, this should give you a clue of what you are dealing with. They play dumb, answer questions you didn't ask and ignore the questions you need answered. Maria in "Guatemala" is so far beyond unhelpful. It is hard to imagine someone can be so uninformed and unhelpful you almost think they are pranking you. Unfortunately it is real! My 4 year old nephew can provide more help than these chat reps. Maria is the 4th rep like this so it is not just a fluke. Sad what companies will do to save a few $$$ and hire idiots. No chat option is far better than these reps.

HORRID customer service! Ordered online and was sent the wrong item. Was told I need to either make the 30 minute drive to the nearest store and hope they have the correct item to exchange or pay for both shipping and tracking to return it. They would request a prepaid label but it will take 2-3 days to learn if it has been approved. Speaking with a supervisor is another 24 hour wait. Seriously? I was sent the wrong item so why is it this difficult to get what I ordered and paid for?

Love Ulta but it screams lack of corporate support to me!
I have a huge background in corporate sales, product research, and customer service... and shorting your on-floor sales staff is a recipe for disaster. When the customer walks in and there is no one to help them, eventually it will catch up to you. Your floor staff needs to be focusing on helping the customer, not restocking or straightening, because they don't have enough help to do it! Everyone is stretched too thin!

I love shopping ulta online. They have fantastic gifts with purchases and sales. Ulta also has one of the best rewards systems around. Also their events, like 21 days of beauty, offer some great deals. Ulta definitely has a variety of brands in one place.

I gave ulta a 4 because I wish the free shipping minimum was less and in store experiences leave a bit to be desired. I try to only go in store if it's absolutely necessary, otherwise online is the way to go.

Just stop with the catchy emails and coupons. You exclude all the brands everyone wants to purchase from your 20% off. If you offer a coupon, make it valid for what your customers want to purchase. Trust me, there are many other places to shop for beauty products.

I just ordered a dermalogica face wash and it said a free full size moisturizer comes with it because of the price I spent... instead they sent a 5 dollar mascara instead of the free moisturizer. This isn't the first time something like this has happened while ordering off site! Do not post those offers if you cannot send them!

Don't order for delivery if you need your items soon. Always excuses as to why order hasn't shipped. Will not order online for delivery anymore. 3 strikes Ulta delivery is OUT! Only shopping in store, if that. May use Amazon Prime or product sites.

Ulta is one of the best retail stores for your beauty and self care products. From hair to skin to make up, they have it all. And the best part? Everything is listed at an affordable price and they always have deals and promotions going on. AS of right now, be sure to go in store or online and participate in the 21 days of beauty where high end products are discounted at an insane amount. The employees will always help get you right.

I like shopping at Ulta. The sales people on the floor are there to help but not in your face or pushy. Great selection. They don't mind if you try several products. I love if they are out of something you can still buy it and they will ship it to your house free. They gladly accept returns with the package and the receipt. Make sure you keep those until you know you are happy with the product. Great company and excellent customer service.

Worst customer service! False advertising of delivery time (not due to a delay, just advertised fraudulently) and when i requested a refund for my expedited shipping they refused! I provided documentation (screenshot) of the advertised shipping and they still denied me a refund. I will NEVER shop here again! Disgusting!

This company is awful. They give away "free gifts" but NEVER have enough for everyone. Not to mention their "birthday discounts" and coupons that never work for anything. Go to Sephora instead. Ulta is horrible. And if you contact their "customer service" they literally just STOP responding to you and ignore you, even when you're polite. They're rude AF.