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SKECHERSReviews 162

1.8
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SKECHERS Reviews Summary

SKECHERS has a rating of 1.8 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SKECHERS most frequently mention customer service, new pair and next day. SKECHERS ranks 151st among Shoes sites.

service
74
value
80
shipping
48
returns
50
quality
73
New Mexico
1 review
0 helpful votes
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MY LAST TWO SKECHERS PURCHASES HAVE BEEN VERY DISAPPOINTING TO SAY THE LEAST.
SENT THE FIRST PAIR BACK TO AMAZON AFTER A FEW WEEKS AND NOW MY OTHER PAIR HAS THE SAME ISSUE. I SENT PICTURES OF THEM AND EVERYTHING ELSE THEY ASKED FOR ONLY
TO GET AN EMAIL SAYING THAT I HAVE TO RETURN THEM FOR FURTHER INSPECTION ON MY DIME WITH A TURNAROUND TIME OF 5-6 WEEKS AND IF AND ONLY IF THEY DECIDE THEY'RE DEFECTIVE. I TOLD THEM TO STICK THAT PROGRAM UP THEIR WAZOO PLUS SOME OTHER CHOICE COMMENTS. WTF SKECHERS YOU KNOW YOU HAVE AN ISSUE BUT PREFER TO JACK YOUR CUSTOMERS AROUND. KARMA IS A $#*! BUT BAD KARMA WILL GET YOU IN THE END..

+3
Date of experience: March 29, 2024
Texas
1 review
0 helpful votes
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I bought these about three or four years ago they're very comfortable and highly durable. They're the first pair I've had that didn't come apart at the sole. When I needed to replace them, When the soles became slick, I didn't consider anything but Skechers and bought the new hands free slip is they look and feel great

Date of experience: March 4, 2024
New York
1 review
0 helpful votes
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Garbage
March 1, 2024

Fell apart in less than three monthes. Threads coming out, toe delamnated.
Skechers did not honor there warrany.

Date of experience: March 1, 2024
India
1 review
0 helpful votes
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I purchased sketchers and I complained about this then got to know like seller should be registered with sketchers to claim anything related to shoes even sketchers don't worry about the brand value. It's seems like it's null for me.

Date of experience: February 23, 2024
Virginia
2 reviews
0 helpful votes
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Golf Soes
February 20, 2024

I am very sure that they offer comfortable golf shoes...but damn how do you find them to find your right size? I guess they thinking that customers don't mind buying online and continually sending them back till you get the right size...BS!

Date of experience: February 20, 2024
India
1 review
0 helpful votes
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Bought a running shoe worth of 10k with a commitment from the non sense sales guys@ city centre 1 salt lake Kolkata. It got damaged and no one is responding over mail or in the shop as well. My family is user of sketchers since last 10 years now after this incident I would stop buying anything from sketchers. It's cheating customers.

Date of experience: February 19, 2024
New York
1 review
0 helpful votes
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Freezing co can't Shop
February 8, 2024

Today I visited the Sketchers store on 350 N Dysart road Goodyear Az *******. Because it is my husbands birthday I had to purchase
Gym shoes. It is rainy and windy and cold
Outside as this week it will be raining all week. As I entered the store my hands got
Numb immediately so I looked around and also noticed the 2 front doors were
Wide open. I'd love to buy more shoes. Can you shut those front doors to normalized the heat inside. Thank you. I wanna revisit

Date of experience: February 8, 2024
California
1 review
0 helpful votes
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After week 3 the bottom rubber started peeling and now 3 months in they are literally falling apart. I even bought them from the official website for $105 for comfort but now the memory foam is super flat and peeling Do not recommend these shoes, just get boots

Date of experience: February 7, 2024
North Carolina
1 review
0 helpful votes
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Former loyal customer owned 6 pair including the Arch Fits for walking. I couldn't walk very far as the laces kept coming undone no matter how I tied them. Contacted customer service and they gave me places where I could buy laces! These shoes were fairly new. I again contacted customer service and was offered 25% off a new pair, which galled me because I didn't need another pair, and the same discount was being advertised to anyone. I sent a letter to the national sales manager and never received a reply. They insist on sending me promotional texts and emails, after numerous to stop. Annoying company and the worst customer service I've ever encountered.

Date of experience: February 7, 2024
Illinois
1 review
0 helpful votes
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Shoes came unglued in 6 months at soles worst tenashoes have ever had soles look like new will not buy again

Date of experience: January 24, 2024
Florida
1 review
0 helpful votes
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I couldn't remember my password I asked for help they would reply but there was no link to reset my password. I tried for 2 days still nothing so I took my business elsewhere. I've been a loyal customer for the past two or three years. I've bought a new pair every 6 months or so very sad how my business wasn't important enough. So I went to Dillard's instead & they was more than happy to receive my business & it was fast delivery.

Date of experience: January 16, 2024
Texas
1 review
1 helpful vote
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The confirmation email says you can check on the status of your order, but when you enter the order number and email it only takes you to the confirmation page and wants you to continue shopping.

Date of experience: January 7, 2024
Texas
2 reviews
0 helpful votes
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Sketchers slip ons. I like the shoes, but the ones I bought started to come apart at the seam at the toe. I believe there was insufficient material for the stitching to hold onto, so it eventually split open. The lady at the Sketchers store believed it was due to normal wear. Too bad, probably won't buy another pair of Sketchers anytime soon!

Date of experience: December 30, 2023
California
1 review
2 helpful votes
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Over priced way
December 29, 2023

I have been buying sketchers for over 15 years plus I have turned a lot of my friends on to them. The last pair I bought was about 2 months ago both soles are completely worn out I wear them maybe 3 times a week I don't have the receipt for them or anything I have do u wants to see the Credit card transaction? Or do u get lots of people trying to scam you? I don't want the money I wanted the shoes. I'm done I will never buy another pair of Sketchers again and I'll be sure to spend the word.

Date of experience: December 29, 2023
Colorado
1 review
0 helpful votes
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Order a half size larger
December 31, 2023

I had to reorder 3 pairs of Sketchers. They were all 1/2 size too small.
The company would not allow me to return the wrong sized shoes.

Date of experience: December 29, 2023
South Carolina
2 reviews
3 helpful votes
Follow Lynette R.
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So I ordered a pair of sneakers offline it says it takes two to seven days for delivery then it comes back and says it takes two to three business days for them to ship out went into the store in New Bedford Mass was profiled because I'm a person of color the cashier was rude I asked him a question he played games with me and I finally said I'm sorry you're having a bad day so I'm thinking all the stores I like that they have no people of color working in any of their stores

Date of experience: December 29, 2023
Australia
1 review
2 helpful votes
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Terrible Customer Service
December 28, 2023

I purchased shoes online for a birthday present, they arrived but were the wrong size.
I contacted customer service and asked if I could exchange, there said no. I had to send them back for refund only (if the box was damaged in post on return, they would not accept).

Fast forward, I was notified my return had been delivered and a refund sent. So I went to re-purchase the same shoes however they were now unavailable.

Skechers said they would not upgrade me to the next shoes or pay the difference. Or even give me the same price when my size became available.

They just tried to brush me off as quickly as possible and offered nothing to help even though it was their own fault and wasted a month of my time.

I'll never buy Skechers again because of this.

To add: don't trust the sizing, two pairs of the same numbered size can be completely different sizes. It's all junk made in China marked up by about 200%.

Date of experience: December 28, 2023
Oregon
1 review
0 helpful votes
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Poor quality
December 25, 2023

A shoe that only lasts a month is a 2 dollar shoe sorry but not sorry so you guys need to get your $#*! together and drop that 70 dollar price tag down to where it should be at 2 dollars a pair period.

Date of experience: December 25, 2023
Canada
1 review
2 helpful votes
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Dont buy
December 22, 2023

Bought on Nov 16 for a crhristmas gift for my mother, did not receive anything after a month of dealing with this, got a new pair shipped which was to arrive on december 22, just to find out the box was empty, trying to reach customer service by email and by phone and nothing. Frustrated beyond words. Will never buy from this website again

Date of experience: December 22, 2023
New York
1 review
2 helpful votes
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I bought these shoes because the last pair lasted me a bit. This pair I bought in Mid September and they didn't last 3 months before they started separating at the sole. Very disappointing. I guess I'll just have to switch over to black sneakers instead.

Date of experience: December 20, 2023

About the business

Shop for Skechers shoes for men, women, kids and Performance


skechers.com
Founded in 1992
MANHATTAN BEACH, CA, United States
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