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How would you rate SKECHERS?
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Australia
1 review
1 helpful vote
Follow Rachel C.
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Bought my son some 'Washable Skechers' one month ago. Washed as per manufacturer's instructions. Inner soles came apart - material came apart from 'memory foam'. Cost $100. Company can do nothing as each shop deals with its own returns. Skecher Headquarters take no responsibility for their product.

Date of experience: February 8, 2023
India
1 review
0 helpful votes
Follow Girija R.
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I purchased 2 male shoes for Rs ******* plus( not discounted/ sale item)from Sketcher showroom on the second floor of South City mall, kolkata. In hardly one month, fabric of one started tearing out, with torn threads hanging out all around. The second pair started tearing around the upper rim within one and half months.And the worst thing is the customer desk says that it is not manufacturing defect, rather it is usage/ maintenance problem and hence no refund/ exchange was allowed.They don't even have a repair service.I would request all of you to never buy such cheap and substandard product at such exorbitant price.Andnever step into that showroom who sell worn out products and blame it on you. I am a doctor and I take it as a social cause to warn you against this

Date of experience: July 25, 2023
Washington
1 review
0 helpful votes
Follow T S.
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Self destruct soles
December 30, 2022

Been wearing Skechers for quite a while and recently tried the slip inside after trying them on at the store.
They came in extra wide(needed) and my heel didn't slip out plus very comfortable to walk in.
After less than a month strips that were apparently glued on the soles started peeling off.
I exchanged them at the store and tried them again. Same result. So I posted an email on their site to complain and after 2 months no response has been sent.
Conclusion? Skechers could care less about their customers!
I'll probably go back to New Balance since they have good footwear and wide widths too!

Date of experience: December 30, 2022
Illinois
1 review
0 helpful votes
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Purchased work shoes was I sorry! Hurt my feet terribly! In store credit! Really on shoes that hurt BS! Like I am going to try another pair with a better out come? I seriously doubt it! Will never recommend them to anyone

Date of experience: March 12, 2023
Minnesota
1 review
0 helpful votes
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Run small
November 2, 2022

I was so looking forward to getting my slip ons because they sounded perfect. The concept is great and they would be the perfect tennis shoe if they didn't run small. I always order a half size bigger for tennis shoes and even with that my toes come right to the end of the shoe and after about 1/2 hour I need to change shoes. They have great support but would ever greater if they were true to size.

Date of experience: November 2, 2022
Wisconsin
1 review
0 helpful votes
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Poor Quality
August 30, 2023

Purchase pair of sketcher golf shoes. The spikes Came off in about one month's time maybe use them 4 times. They said there is a new pair of shoes coming but I had to pay $17 for a defect of their shoe. This will be a huge factor for when I buy shoes in the future. A huge inconvenience Not to mention the $17 I had to pay for shipping.

Date of experience: August 30, 2023
Pennsylvania
1 review
1 helpful vote
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Size inaccurate
September 18, 2023

I recently bought a pair of sketchers slip ins for my daughter and reluctantly paid $50plus tax for a pair of sneakers that she or I wouldn't have to worry about tying. She wear size 1 and they are a little big for her feet.i bought her size 1.5 hopping that they'll last her a while and they are already tight on her feet. I'm really disappointed to find out that sketchers size is inaccurate. If not for that I'd be happy with my purchase but now I've spent $50 on a pair of sneakers that'll only last a couple months.

Date of experience: September 17, 2023
Canada
1 review
0 helpful votes
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I was pleasantly surprised by your store employee Margareta, her service on November the 10th was prompt, courteous, and thoughtful. I ended up buying more than I needed that day! Sid

Date of experience: November 23, 2022
California
2 reviews
0 helpful votes
Follow Hamid B.
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I owned about 5 different pairs of this shoe brand before I realized that they're very poorly made shoes, are uncomfortable, easily tear apart, are made of cheap material. They only LOOK decent. Their "shape ups" were a gimmick and Skechers were sued for false advertising.

Date of experience: April 16, 2017
Arizona
1 review
1 helpful vote
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Soles falling off - yuck!
December 18, 2022

Yes, I have had these Shape-Ups for a few years but only wore them about a half dozen times. I took them out from the closet and after a short walk around the block the soles are falling off with tar-like adhesive oozing out the sides. At least they are comfortable and the tread and uppers are like new. Yuck!

Date of experience: December 18, 2022
Alabama
3 reviews
24 helpful votes
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This company has went to the dogs. They don't serve their products or customers. Had a pair their shoes recently that plastic come through inside of shoe and dig and cut into the heel of your foot. No refund or exchange, however they have plenty of excuses. Offered 35% discount on other products. No way no how, what a Joke. Done with these folks

Date of experience: May 27, 2019
New York
1 review
2 helpful votes
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I bought these shoes because the last pair lasted me a bit. This pair I bought in Mid September and they didn't last 3 months before they started separating at the sole. Very disappointing. I guess I'll just have to switch over to black sneakers instead.

Date of experience: December 20, 2023
Florida
1 review
1 helpful vote
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These sandals which I bought because they looked good turned ought to be the worst sandals I ever bought. They offered virtually no arch support or foot support with a clumsy and awkward bottom construction. I tripped and twisted my ankle and leg while wearing these, have received medical care, and have been in several months painful recovery from wearing these sandals. Will never buy Skechers again, this was my first and last time.

Date of experience: September 20, 2023
Arizona
1 review
2 helpful votes
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Slip Ons Horrible Fit
November 20, 2023

The slip ons have a piece in the back of the shoe and cause your foot to slid forward. This causes pressure on your toes. They are horrible shoes, don't waste your money. I am going to send them back because they have been worn and the store will not deal with them. Shall see if Skechers stands behind their products.

Date of experience: November 20, 2023
New Zealand
1 review
5 helpful votes
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Struggling to get Refund
September 5, 2022

I bought to pairs of boots, unfortunately both the wrong size, sent back the next day. Struggling to get a refund from them, despite the package being signed for as received and sent in original packaging. You would think buying from a well known brand like Sketchers would be trustworthy. A huge mistake. I will never buy from them again.

Date of experience: September 5, 2022
Saudi Arabia
2 reviews
4 helpful votes
Follow Ahmad K.
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I purchased a brand-new Sketcher shoe, and I use it very rare (May be 20 times in a year). Recently I travelled on a business trip for three weeks, and I trust Skechers shoes will be the only shoes that I need, then in less than two weeks, my left shoe has damaged. See the picture. (The damage in the left shoe). This is the first time I purchased a Sketcher brand, but really the quality disappoints me.

Date of experience: July 21, 2023
Canada
1 review
3 helpful votes
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I returned a pair of shoes as per Skechers return policy. I have tracking verification that they were signed for by a Skechers employee. I have not received my refund. Customer service is non existent. They don't answer emails or phone calls. I will have to go through a charge back on my credit card. Don't buy anything from Skechers Canada!

Date of experience: November 4, 2022
Florida
2 reviews
0 helpful votes
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Ordered 2 pair of shoes on line they sent them to the wrong address I notified them of that and they asked for my correct address I gave it to them and have not heard back from them it's been over a month plus they never credited my account.
I called there customer service line 3 times waited first time 20 minutes then 45 the 30 never answered.
Horrible customer service there is none,

Date of experience: May 19, 2022
New Zealand
1 review
8 helpful votes
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Won't refund me
August 18, 2022

I purchased a pair of size 9.5 shoes. Somehow they were changed to a 5, even though I checked my order repeatedly. I got the run around while ringing Skechers and eventually got a return label. Sent the shoes back approximately two weeks ago. No refund from Skechers. I am very disappointed and angry that they would keep my money. The shoes were signed for, so I know they received them. I won't buy Skechers again.

Date of experience: August 18, 2022
Tennessee
1 review
2 helpful votes
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Lowered quality
January 19, 2023

I have loved these shoes for the last few years. After about 18 months of daily use, I retire my old pair to the garden and buy a new pair exactly the same.
After only a few months, my latest pair began to deteriorate. After six months, they look much older than my old pair.
It seems obvious, to me, that Skechers quality has declined. I will have to find a new brand.

Date of experience: January 19, 2023

Overview

SKECHERS has a rating of 1.7 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SKECHERS most frequently mention customer service, new pair and next day. SKECHERS ranks 615th among Shoes sites.

service
74
value
80
shipping
48
returns
50
quality
73
+94