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Canada
1 review
0 helpful votes
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Do not buy
April 16, 2023

I have bought sketchers for years and there shoes have served me well. I bought not one but two pairs of slip-ons and these ones are terrible. The colour is nice, the price acceptable but you cannot slip on.

Date of experience: April 16, 2023
Ireland
1 review
0 helpful votes
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The worst quality
October 30, 2023

I bought pair of shoes week ago, worn them twicely, after rain shoes just got smaller, and not comfortable anymore. I wanted to return those shoes with my receipt - and they told me they can't return it. I will never buy shoes from you again

Date of experience: October 30, 2023
Nevada
1 review
1 helpful vote
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Great customer service
July 16, 2022

Visited the Sketchers outlet store to purchase a gift card and I was greeted by Hector and Kenna. They were both friendly and helpful. I ended up purchasing a gift card and a pair of the new slip ins shoes.

Date of experience: July 15, 2022
California
1 review
0 helpful votes
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I am on my 5th pair of skechers and this pair squeaks when playing on a pickleball court. It is embarrassing and many people have commented on it. All skechers will do is ask that I return them (I have to pay postage) and they will send them to the manufacturer to evaluate. They are not going to put them on and use them on a court so they won't see the problem. They have VERY poor customer service and this is the last pair I will be buying from this manufacturer.

Date of experience: July 18, 2023
Canada
1 review
1 helpful vote
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I ordered a pair of shows almost two weeks ago and the only order information I get is in progress. I contacted the company for more information and they said I would get no tracking information until the shoes arrived in Canada. I asked for a refund as I expected better, but I was told that it was not an option. This is totally unacceptable. I expected better from their brand. I bought from the Canadian site but I have to wait for my shoes to arrive from California? Not Happy!

Date of experience: October 9, 2023
Pennsylvania
1 review
2 helpful votes
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Purchased Cleo's by Sketchers on Thursday & wore to work today. Heel rubbed on left shoe only so terrible I wanted to cry by the end of the day. I have a receipt from Kohl's but no way to upload it - paid 44.99

Date of experience: April 3, 2023
Michigan
1 review
0 helpful votes
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If you only wear them once a week, and don't get them wet, they will last a year. If they get wet, they fall apart. Treads wear out very fast. Total Garbage! But that's what everyone wants you to buy today. GARBAGE!

Date of experience: August 14, 2023
Arizona
1 review
0 helpful votes
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Today we went to the Outlet store in Metro Center in Phoenix. We had the best sales clerk by the name Jared. Jared made our experience wonderful. Thank you so much Jared for all your help. You are a true asset to Sketchers.

Date of experience: April 14, 2023
Arizona
1 review
1 helpful vote
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Online order canceled
September 25, 2023

I ordered a pair of golf shoes to be sent to the store for pickup however a week later I received an email that my order had been canceled because I never picked up my shoes. I called customer service and they stated that the shoes were out of stock at that store and the store and canceled my order two days later. Which I was never notified. The only emails received were daily requesting I download the app on my phone. After talking with customer service the only way you can verify if an item is in stock is if you call the store. What good is it to order online when you're constantly having to call the store to find out if an item is in stock. They have a great product just the online purchasing needs a serious revision.

Date of experience: September 25, 2023
New York
1 review
0 helpful votes
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Total Junk!
October 28, 2023

I have purchased 2 pairs of hiking shoes and 1 pair of sneakers all have fallen apart where the upper is glued to the sole. 1 pair didn't last 1 month just wearing around the house. Sketchers products are complete junk!

I'm 65 years old and have worn a lot of shoes and sneakers in my lifetime and none have ever self destructed like these. Goes to show you Chinese quality. They will take your money and run.

Please Please Please buy any other brand of shoe or sneaker or you will be truly sorry.

I will never buy anything with the sketchers name on it ever again. Please read the other reviews and most are negative.

Date of experience: October 28, 2023
Florida
2 reviews
0 helpful votes
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Happy Customer
November 24, 2020

My husband and I went to the Boca Raton Mall to return sneakers that were ordered on line. When we arrived we found a nice clean store with 3 wonderful employees. Paola, Alba, & Sabrina. They provided outstanding service and handled every customer with alot of grace and appreciation. Paola lead by example and the others followed. My husband and i were a bit annoying because we kept tryin on different sneakers they were patient and respectfull. We wound up buying 4 pairs. We both work in Hospitality you are lucky to have all 3 ladies in your establishment... KUDOS to Team Boca!

Date of experience: November 24, 2020
Florida
1 review
1 helpful vote
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I am normally a fan of Skeecher shoes and have visited multiple stores. I went into the store on 3888 W Hillsbourgh in Deerfield today. I was racially profiled and followed. I was so closely followed that one of the associates trip up over her feet when I suddenly turned around. It was so obvious she couldn't say or doing anything except turn around too. I have no need to steal anything in any store. Because I am black it does not mean I will steal. I will let other customers know not to shop at this store especially if they are black.

Date of experience: May 30, 2023
Minnesota
1 review
2 helpful votes
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BUYER BEWARE!
October 3, 2023

Never buy a shoe from Skechers. Should you want to return them they will not refund your original payment but give you a E gift card. I returned a pair of Skechers and I should have taken a picture of them because they said what I returned had been worn and was unsaleable. They have pictures of worn shoes and say this is what you returned to them. It is a complete lie and are using these pictures as to not to give a customer a refund. BUYER BEWARE!

Date of experience: October 3, 2023
Canada
1 review
1 helpful vote
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The sales associate I dealt with was Mihaela of the Sherway Gardens location. It was a very busy and understaffed store but she dealt with each customer with great care, including me. She was fast and efficient and was always smiling. She was personable and open in who she was and the product shel was representing. They are very comfortable shoes and I was surprised at the weightlessness of the shoes themselves. I only intended to buy one pair but she showed me several different styles and I ended up buying two pairs as she pointed out the sale. I would have bought more, and probably bought the ones that the money goes to the animal shelter, but I was lacking in funds. I will give others her name and direct them to her for excellent shoes. I am wearing them today and am enjoying my purchases. I hope to see Mihaela again soon!

Date of experience: October 31, 2022
California
1 review
0 helpful votes
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Be aware and avoid purchasing #skechers shoes! If you get a bad pair, you are on your own! Terrible management "service", if you walk out the store with them you are on your own! I bought my shoes at Skechers -Chula Vista, CA, mall. Eight days after, an issue with the heel counter manifested: it bended inwards. I headed to a Sketchers store in El Centro, Ca, and exposed the issue and, the first thing they ask you: did you keep the original BOX!? Be honest: how many original shoeboxes do you keep after purchasing them? After a heated exchange of words with the "manager" of Skechers store at El Centro, CA, he told me that in the website it says that you MUST keep the original box for 45 days! Even so, once you walk out of the store with them, they are considered used and not exchangeable!
I have used that brand for a long time but I am switching back to New Balance (reason being that they are the only ones who have extra wide sizes) And now you know!

Date of experience: November 12, 2023
Canada
1 review
1 helpful vote
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Audhora
September 19, 2023

Was at STC store to purchase new Sketchers slip in shoe. Met Audhora and her response to my request to see the slip in shoes was extraordinary. She took her time to show me all the available colours/styles and brought out all the available shoes in my size. At the same time while I was deciding which shoes I was going to purchase Audhora took the time to help my wife select the right size/colour and outline a promotion for the slip in shoes. Her efforts to help us resulted in our purchasing 2 pairs each.

Date of experience: September 18, 2023
Florida
2 reviews
3 helpful votes
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Not recommend!
October 10, 2022

I used the suggestion for the best shoes for me on the sketchers website. Since It's my 1st pair and I have bone spurs and other foot pains I figured that was best. WRONG! I wore them for just 1 hour and couldn't stand the pain! They made it much worse! I tried them again the next day, and again the pain was excruciating! I didn't think my pain could get worse but these shoes proved me Wrong! I wanted sketchers for years! But my children came 1st! And now I'm out 75$ because once you wear them, you can't return them! That should of been my 1st clue! DUH me! :(

Date of experience: October 10, 2022
New York
1 review
1 helpful vote
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I bought a pair of shoes on 1 May. It was buy one get one at half price. They did not have the second pair in stock. It was to be mailed to my home within a couple of days. A week later i called As i had not received them. The salesman said he would check and call me back. He did not call back. I called again he had left for the day. They gave me a tracking number for UPS. I had to download a site and it still wouldn't track. Sketchers stores suck although i do like their shoes. I again.not shop ther

Date of experience: May 8, 2014
Canada
1 review
0 helpful votes
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Fer
May 13, 2023

Received shoes as gift, here to change from 10 wide to 10, they have the same, first said yes than started it was in deal…RIDICULOUS...NO LOGIC AT ALL...BAD place if you want any body happy….they will make him/her Unhappy 100 %; keep your money and try some one else….--

Date of experience: May 13, 2023
Delaware
1 review
0 helpful votes
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"More Please"
August 16, 2022

PLEASE make these shoes in other color. I am 65 yrs old, work as a full time furniture salesperson and walk our 180,000 sq. Ft. Showroom. I can only wear Sketchers on the cement floors. Company policy says we must wear closed toes and the back must have a heel or strap, no mulls. These are perfect. Can I get more colors- tan,
Brown, gray and black. While you're at it, I could use more Brown shoes in my warerobe.
Thank for the wonderful shoes ESPECIALLY
ARCH FIT
Linda McGinty
Georgetown, Delaware

Date of experience: August 16, 2022

Overview

SKECHERS has a rating of 1.7 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SKECHERS most frequently mention customer service, new pair and next day. SKECHERS ranks 615th among Shoes sites.

service
74
value
80
shipping
48
returns
50
quality
73
+94