"Stay away" Bad Management
International export agent - Manhattan Beach, CA
I cant tell you how bad of an experience it was working with this intl. Department at Skechers, regular agents were pretty good people but from day 1 very awkward experience.
Hired through n agency I received start date, I show up management didn't know I was suppose to be there, Marisa the director, told me "well we didn't know you would be here today so we will accommodate you." They were not friendly, even though during the interview they claimed the work environment was a good one as they used " if you stay, the company will take care of you" as selling point, it should have been a red flag from the get go.
They throw 3 ring binder and told me to read it, no training, just read it, then they throw me to agents who are clearly busy with work so management can avoid training, when and if I asked the supervisor (Nancy) about training I either got look of why are you asking with a condisending tone with hints of criticism and judgement. I get into almost a month and the supervisor is avoiding me, only speaking with me to point out things I did wrong otherwise wouldn't speak to me or give me the time, Marisa the director was ok at 1st but one day became unhinged over an email and basically yelled at me to the point I called my the agency and asked if they considered hiring me permanently because from a day to day I was walking on eggshells, and already was considering other opportunities. It didn't matter if I was new, they wanted me know it all, stay quiet, and don't speak to them unless spoken too was the overall vibe I got from Nancy and Marisa. I would even say good morning or provide any polite gesture and I got a look like I was weird when I was showing good manners or politeness. Other agents also confirmed this was how they treated people because they didn't know how to communicate properly, so if your own people acknowledge management has not worked well with other candidates before me and are already treating me poorly 2 months in, imagine 1 year, but funny enough I get a call on a Saturday from my agency telling me they cancelled my contract, and no one knew why, even though I was in office that Friday and management could have spoken with me but no, I wasn't worth speaking too. This was a clear example of how toxic the environment was and they couldn't get through training a new hire, there were 2 or 3 people from what I was told that also experienced this behavior as well, before you work in this department with any experience just know it doesn't apply, they used a outdated system and still print, where other company's are paperless have computerized training, and have better systems un place, they do not make an effort for hired candidates to be trained properly altogether. Out of them all, 1 manger was a respectful guy, and I won't mention his name out of respect but I hope he replaces the current director one day and restructures the training process for new candidates, and replaces the Crap supervisor with someone who has people skills.

I went to the skechers store located at 7720 W Bell Rd Ste A, Glendale, AZ ******* on 12-18-2023 in the late afternoon. When I was in the store I noticed the associates who worked there were going in the backroom hiding out and barely on the floor at all. I did see an associate dusting around the store at one point and making a point to not help anyone. I had to chase her down to ask a question and once she sort of answered it, she was gone. She also never asked if I needed any additional help. It's a big store and the associates working there were almost impossible to find and this is right before Christmas. One would think they would be more attentive. Nope. They never once approached me and asked if I needed help. Probably because they weren't helping any of the customers there. I decided to try and find shoes myself and as I was trying on the skechers, I cut my finger open deep on one of the cardboard boxes the shoes came in. I'm injured and bleeding in their store and I couldn't find anyone there to help me at all. I looked but once again they were gone. I'm trying not to get my blood all over the place since it was bleeding pretty bad. I found a handkerchief in my purse and wrapped it around my finger to help with the bleeding. I tried to try on the shoes and still look for someone to help but found no one. I finally left the store. That is probably one of the worst stores I've ever been into and I will never go back. The icing on the cake is I called Skechers customer service the next day 12-19-2023 at 1:47pm and told them what happened, how I injured myself in their store, I was bleeding and the customer service representative assured me she was sending this complaint and my information to the district manager of that area and they would absolutely get back to me within 72 hours. It's now 1-2-2024 and I have not heard one word from anyone from skechers at all. If they don't care enough to get back with someone who was bleeding in their store, imagine how little they will care about anyone else who has a bad experience in one of their stores. With as many stores as there are to purchase shoes and different brands to purchase, good customer service goes a long way nowadays in helping decide where and what company we will spend our money with. This experience with the skechers store, their poor customer service and the district manager who has absolutely no legal concern about returning phone calls about injuries in their stores helped me make the decision to never purchase skechers ever again.

I went to RICHMOND mall at sketchers, I got the best customer service from Gurvir, She explained very well, Well done Gurvir

Sketchers has change my life! My feet hurt, my knees hurt everyday! I'm SOLD on Skechers!