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How would you rate SKECHERS?
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Alabama
1 review
3 helpful votes
Follow Debbie E.
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Horrible customer service
December 16, 2022

Ordered from Skechers.com $91.80 was immediately taken from my debit card! I got no confirmation email got concerned.check status...they said I have no order history...extremely rude with me told me not their problem contact my debit card?

Date of experience: December 16, 2022
Texas
1 review
1 helpful vote
Follow Sue K.
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The confirmation email says you can check on the status of your order, but when you enter the order number and email it only takes you to the confirmation page and wants you to continue shopping.

Date of experience: January 7, 2024
Virginia
1 review
6 helpful votes
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Not honoring sales
August 17, 2022

Sketchers had an online sale for $65 shoes for $32.99. I ordered two pair. The order was taking longer than anticipated, so I went and checked my order. They had canceled it without any notice. I filed the online form to inquire, and no one got back to me in 7 days, so after one hour on hold to speak to a customer service representative they said the shoes sold out. The shoes are still for sale for $65. They do not want to honor the price that I ordered the shoes. Shady!

Date of experience: August 17, 2022
Canada
1 review
2 helpful votes
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My order is missing. I placed order on Nov.18th. No one will talk to me either by phone or by chat. They have my money and now don't care if they fulfill my order, it's lost or been returned to them. No accountability to the customer. $225. Out.

Date of experience: December 6, 2023
Canada
2 reviews
1 helpful vote
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Lose the Tire logo
November 8, 2022

Went to a local Rubino's store and was attracted to some skechers... until I saw the Goodyear logo on them. I appreciate that Skechers is using recycled materials but I don't want to be advertising a tire company on my shoes.
Previously enjoyed Skechers... look forward to the logo disappearing so that I can buy some again.

Date of experience: November 8, 2022
Colorado
1 review
3 helpful votes
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I placed a substantial on-line order and was charged DOUBLE the sales tax that I was supposed to be charged. No fewer than 5 emails with 5 different customer service reps trying to explain to them that I do not live in city limits so I do not pay city tax. No one seems to comprehend that and even when I submitted documentation, their reply was "it's automatic, there's nothing we can do about it". Hmmm, Amazon, Chewy, Kohls, Target, everyone else gets it right, I'm not sure why they can't. Never again!

Date of experience: December 22, 2022
India
1 review
0 helpful votes
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I purchased Skechers go run and I am getting shoebite. I went to store they took pictures of my feet. After a week they say they can't provide resolution. I have wasted money. I am not able to wear this shoe. Bad experience

Date of experience: October 12, 2021
Texas
1 review
0 helpful votes
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Sketchers message shoes
September 29, 2022

The absolute best should I have EVER worn. I am on my feet all day and these work like a charm. My feet aren't sore or tender at the end of the day and for some reason I no longer have leg cramps at night. Just absolutely amazing

Date of experience: September 28, 2022
Washington
1 review
0 helpful votes
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Cancel an order
August 5, 2023

This has to be one of the worse companies I've dealt with.i tried to cancel an order less than 24 hours after placing it and was told initially the warehouse would be contacted and i would receive a cancel confirmation email which I never received so, I contacted Sketchers via email about this and was told you only have an hour after placing an order to cancel. There is nothing on their website I could find that states this. This is a terrible company to deal with I'll be returning what I ordered and never buy anything from this company again. I don't do business with unscrupulous companies too many reputable companies out there.

Date of experience: August 5, 2023
Missouri
1 review
2 helpful votes
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Where are my shoes!
August 22, 2022

Ordered my shoes 1 week ago. Checked on invoice and said they were still being processed. Then checked on the tracking number and it said they had the delivered it the same day the order went through, (of course it wasn't) although it still says order is being processed. Not to mention the wait time on customer service" 17 min, 14 min, 12 min, 24 minutes. I give up

Date of experience: August 22, 2022
New York
1 review
1 helpful vote
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Terrible customer service
September 8, 2023

I bought a pair of work shoes for my CDL driver job and in 6 months the stitches were popping. Customer service said they were out of warranty but they would review them and make a decision if I was willing to ship them to their customer service department. They responded with a no repair available and no replacement available and also that they Would Not return them to me. There was supposed to be a gift card sent to me instead. That was a month ago and their emails have been Crickets! Terrible customer service!

Date of experience: September 8, 2023
Michigan
1 review
0 helpful votes
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When you buy shoes, you would think they would last longer than 2 months. I have purchased Sketcher shoes for many years with no issue. This particular time, this little girl wore these shoes only to school and the soles started coming right off them. It was like the glue that should hold them was not put on correctly. Sent them for a return and was told there was no "visual" defect and this wad due to "normal wear and tear". Not hardly! They lost not only my business but also my husband's whom also purchases alot of Sketcher shoes. Well done Sketchers... well done.

Date of experience: March 2, 2023
Canada
1 review
0 helpful votes
Follow E H.
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Great service, great products
December 21, 2022

I am now on my 7th pair of Skechers and go back there because these shoes are great for me. I have foot problems and the shoes I choose make walking and standing better. Last week I was the store in Sherway Gardens, Toronto and was served by a really fine employee by the Name of Mihaela, salesperson No: *******. She knows how to listen, she is knowledgeable about the stock. She greeted every customer by being polite and lively. I have never written a rev new before, but she deserves a shout-out.

Date of experience: December 19, 2022
Australia
1 review
1 helpful vote
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Poor quality control
March 14, 2023

Bought a pair of sketchers gowalk two days ago and they felt comfortable in the shop. Having walked a few kilometres I find one shoe rubs terribly on one side under the ankle bone leaving a raw wound. On closer inspection I find the outside edges of the shoes are asymmetrical with the left about 5 millimeters higher than the right. This is the cause of the problem. Can't go back to the shop as I have now moved on. Very poor quality control! These shoes are of no use to me after 2 days wear.

Date of experience: March 14, 2023
Canada
1 review
1 helpful vote
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I have a pair of Sketchers that the Insole all started bunching up after only a few wears.

My husband just purchased 2 Pairs of Sketchers just 4 weeks ago, the insole is already causing issues!

My question is, if Sketchers ( who have apparently known about this). Still continue to use defective materials. Maybe this is a question for. Marketplace show!
I have now lost all faith in Sketchers shoes!

Date of experience: July 11, 2022
India
1 review
1 helpful vote
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S Sport Sketchers, India
September 12, 2022

The S Sport shoes by Skechers which I bought from Delhi, India turned out to be of very very poor quality. The shoe code *******/BBK ( Grite verrie, Black) cost me Rs 4799 but the fabric/ foam of the shoe started tearing in only 20 days. The quality of the upper foam and fabric material is very poor. I also have Nike and Adidas shoes which I have been using for last 5-6 years without any problem at all. The supplier said that it cannot be replaced as the shoe is showing wear and tear due to use. This is worst possible excuse by the representative. How can a shoe experience wear and tear in 20 days with normal use! I didn't run a marathon in them guys. No exchange policy and poor customer care. Very bad experience. Will never buy Skechers in India. Maybe in US it is of good quality but not here.

Date of experience: September 12, 2022
California
1 review
3 helpful votes
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I purchased a $180 pair of golf shoes and a seam burst after only 20 rounds. The Co would not replace the shoes even though they were essentially new, and the customer service was terrible. Beware of Sketchers poor quality and even worse customer service.

Date of experience: June 7, 2022
Georgia
1 review
0 helpful votes
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Testimonial
July 29, 2022

The Skechers brand has greatly improved my mobility over the years. My lower back doesn't ache like it did ten years ago, and my planters fasciitis has substantially improved since changing over to the most comfortable shoe I've personally have ever worn. There's no going back now!
Randall Lightfoot

Date of experience: July 29, 2022
Canada
1 review
0 helpful votes
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Warning
November 24, 2023

Skechers shoes is one of dangerous shoe to wear i almost fall becouse hooks of this shoes get tangled with each pair i am gonna post pictures of it as a example. And i am writing this
Coz my arm get injured when pair of shoes get tangled i almost lost balance in stairs.

Date of experience: November 24, 2023
Virginia
1 review
2 helpful votes
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Fake Sketchers
March 21, 2023

I Bought a pair from supposedly the Skechers Company and I was sent cheap fake sneakers. NO MEMORY FOAM but rather sponge. They think we're stupid and won't notice it and it would be like walking barefoot to make a shoe with thin cheap sponge from China or wherever they make them. They reputation of good shoes and quality is based on a lie. Shame

Date of experience: March 21, 2023

Overview

SKECHERS has a rating of 1.7 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SKECHERS most frequently mention customer service, new pair and next day. SKECHERS ranks 615th among Shoes sites.

service
74
value
80
shipping
48
returns
50
quality
73
+94