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Texas
1 review
2 helpful votes
Follow Alejandra R.
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Sketcher used to be my favorite working and running shoes, but this is the second (and the last) time I got slip resistant shoes for work, and… surprise! They're slippery. Still good shoes for walking, they are so comfortable. But I'm never ever buying this shoes for work.

Date of experience: June 30, 2023
Florida
1 review
1 helpful vote
Follow Don B.
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I bought a pair of slip ones in October which were manufactured in May of the same year, 2022. The pull that is used to pull the sneaker on has separated at the stitch. Even though there are three lines of stitch, the poorly managed manufacturing process allowed the pull to separate. Not only is it attached poorly, but the loop for the pull is too narrow to fit an adult's finger. How stupid. These slip on sneakers are targeted for adults and the handicapped. Why would they make the loop so narrow and why would they only run one line of stitch where something like this is used every time you put the shoe on. This feature should have been made with a robust stitch(s)to accommodate the stress imposed by putting the sneaker on. Skechers will not be responsible for their product and will never but this brand again. If you do buy these be very careful with the pull as it will seperate or don't use it at all.

Date of experience: February 14, 2023
Pennsylvania
1 review
0 helpful votes
Follow Kimyjo A.
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Shoes Junk
November 9, 2022

2 months of wear and big flappy sole starts to come up and actually Falls off somewhere from my desk to my car. I was going to crazy glue it but seriously who should have to do that anyway? Crappy build. You are better off buying something solid for a little more money than buying new shoes every 2 months. Wrote to sketchers. Complained. Sent photos. They did respond. Said No, not eligible for a refund because shoes do degrade over time! After 8 weeks? P. L. E. A. S. E.

Date of experience: November 9, 2022
Florida
1 review
1 helpful vote
Follow Dale E.
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Have had, on numerous occasions, the front and sole of my Skechers('dual lite' and 'go walk') suddenly 'stick' to the floor as I'm walking, causing me to lunge forward. It's usually my right foot and it's happened so suddenly it caused a complete loss of balance. The most recent was an extremely bad fall at LaGuardia Airport, which resulted in shoulder replacement surgery.

It only seems to happen on hard, clean and polished floors like the ones found in airports and supermarkets. The front material and the soles just seem way too 'grippy.' Initially thought it was my clumsiness but it started to happen so often - only in Skechers - I decided to Google and found many other people have had the same experience in Skechers.

While I've always loved how comfortable and light my Skechers are, can no longer recommend them. Would love to hear if anyone else has had a similar experience walking with Skechers.

Date of experience: August 12, 2023
Australia
1 review
2 helpful votes
Follow Hamid S.
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Very very poor quality
May 20, 2023

I wish i could do zero
bought shoes from chatswood store sydney for my wife.she was wear it and felt rash on top of her feet we thought maybe its small back to store and changed to bigger size and she was wearing with socks after 4 hours she sent home from work and her skin came off also the color of shoes changed in one day we backed to store to refund and never back to skeechers they've been very rude and didn't accept refund because $#*! policy even head office useless.i strongly recommend don't ever shop from skeechers.

Date of experience: May 20, 2023
Florida
1 review
1 helpful vote
Follow E T.
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Skechers ordering on this website is ridiculous. I completed an order on two different occasions only to be emailed days later that they were out of stock, and my order is cancelled. No one in customer service responds to emails. Why are they saying in stock on website if they don't have the stock? Disappointing and frustrating. America!

Date of experience: July 23, 2022
South Carolina
2 reviews
3 helpful votes
Follow Lynette R.
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So I ordered a pair of sneakers offline it says it takes two to seven days for delivery then it comes back and says it takes two to three business days for them to ship out went into the store in New Bedford Mass was profiled because I'm a person of color the cashier was rude I asked him a question he played games with me and I finally said I'm sorry you're having a bad day so I'm thinking all the stores I like that they have no people of color working in any of their stores

Date of experience: December 29, 2023
Florida
2 reviews
3 helpful votes
Follow Gang C.
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They have a plain 2-year warranty. I spent over 10 dollars shipping to return a broken flip flop which happened only one year of purchase. But they refused to send me a replacement. They argued in used it too hard. The flip-flop is for people wearing not for shelving.
Now my another pair need to be replaced but I decided not buy skycher's again

Date of experience: June 5, 2022
North Carolina
2 reviews
3 helpful votes
Follow scott o.
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Bought my first pair of Skechers Shoes on 4/9/22 for $96.06. Within the first month, the sole on both shoes started coming off. I tried contacting Sketchers customer service by email with no response. Very unhappy with my purchase and would not recommend Skechers Shoes to anyone.

Date of experience: July 5, 2022
Ohio
1 review
0 helpful votes
Follow Jackie B.
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My tennis shoes and sandals they felt so so comfortable in the shop. Having walked a few days in each pair I find one shoe rubs terribly on the right side under the arch bone leaving a horrible stiff like pain where I limp!
On closer inspection I find the outside edges of the shoes are asymmetrical with the left about 5 millimeters higher than the right. This is the cause of the problem. Both shoes are going back today for a full refund! Don't wear these as they are harmful to your feet

Date of experience: July 23, 2023
Canada
1 review
2 helpful votes
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Forget buying from Canada
September 23, 2022

If you buy from Canada in the Canadian website it will take the same amount of time as if you had to go pick them up yourself driving in car for thousands of KM. It is ridiculous. The 14 business days arent real. It takes them way more time to ship. Forget buying from them online, worst shipping service.

Date of experience: September 23, 2022
Massachusetts
1 review
0 helpful votes
Follow Melissa L.
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First time at sketcher's
July 9, 2022

My sister and I visited the sketchers in West Springfield mass. Both Nancy and Tori were very helpful and pleasant you could tell they enjoyed their job. There was a large selection, unless you had wide feet. I would recommend the store to friends and family.

Date of experience: July 9, 2022
Connecticut
1 review
1 helpful vote
Follow Debe M.
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Went to the Skechers outlet store where the team of gals (Janette, Alyssa, etc.) helped me find the perfect shoes for walking! Since it was buy one and get 2nd 50% off, I bought two pair. Enjoying my Go Walk comfort shoes and my everyday shoes. Thank you gals for all your help!

Date of experience: June 22, 2023
California
18 reviews
62 helpful votes
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The Quality of Dress Shoes and Running Shoes from Skechers is top notch! Specifically; Outlet located in Van Nuys, Ca., The staff will take that extra step to ensure your purchase experience is the best! Comparing the top name brand and quality to Skechers will be a shock! In addition, sales are constantly never ending! Why pay full retail at the high end malls... its your hard earned money!

Date of experience: May 23, 2016
New Mexico
1 review
0 helpful votes
Follow STEVEN T.
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MY LAST TWO SKECHERS PURCHASES HAVE BEEN VERY DISAPPOINTING TO SAY THE LEAST.
SENT THE FIRST PAIR BACK TO AMAZON AFTER A FEW WEEKS AND NOW MY OTHER PAIR HAS THE SAME ISSUE. I SENT PICTURES OF THEM AND EVERYTHING ELSE THEY ASKED FOR ONLY
TO GET AN EMAIL SAYING THAT I HAVE TO RETURN THEM FOR FURTHER INSPECTION ON MY DIME WITH A TURNAROUND TIME OF 5-6 WEEKS AND IF AND ONLY IF THEY DECIDE THEY'RE DEFECTIVE. I TOLD THEM TO STICK THAT PROGRAM UP THEIR WAZOO PLUS SOME OTHER CHOICE COMMENTS. WTF SKECHERS YOU KNOW YOU HAVE AN ISSUE BUT PREFER TO JACK YOUR CUSTOMERS AROUND. KARMA IS A $#*! BUT BAD KARMA WILL GET YOU IN THE END..

+3
Date of experience: March 29, 2024
Texas
1 review
0 helpful votes
Follow T W.
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Had our of the best experiences with sales associate. Christian! He was so very helpful, welcoming and more than accommodating. Hr advised me that I was eligible for a corporate discount due to my current employer, and I had no idea! He saved me a great deal by going above and beyond. I was thrilled and extremely grateful. If ypur in Houston go to the Copperfield store and ask for Christian, he likely the one smiling and willing to help. All of the staff here is great, but Christian is golden!

Date of experience: September 26, 2023
Louisiana
1 review
0 helpful votes
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I tried for four days to get to speak with someone in customer support for an hour a day. No one ever answered! I called the Skechers store they were as lost as me... no help at all. If you believe that they will stand behind what they selll... YOU ARE A FOOL!
I will never buy from them again.

Date of experience: June 17, 2022
Texas
1 review
0 helpful votes
Follow Patti L.
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Fraud and theft
October 28, 2023

Their shoes are horrible. I kept losing my balance while trying to stand still not to mention when I return them they claim they gave my money back and then e gift card which I never asked for. There is no egift card number one and number two there is no way to get them to give you your money back. Just report it to the Better Business Bureau like I am. They are thieves and nothing else but scammers! Buyer beware

Date of experience: October 28, 2023
Canada
1 review
2 helpful votes
Follow Keith N.
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Ordered golf shoes on May 20th 2023. Followed tracking and the other day the shoes were sent back to Skechers place of business in California. Emailed Skechers.ca and got no response. Phoned and no one answers or calls you back, Not sure why shoes got sent back to sender and since no one will contact me, I probably never will know why. Sent another email today to cancel order because I was hoping to get the shoes before the end of summer because of a short golf season in Calgary. Looks like that won't happen. Will review again to say if I got a refund or not. Have never had such bad service especially a company that size, I would have thought they would be a little more professional. Live and learn.

Date of experience: June 9, 2023
New Jersey
1 review
2 helpful votes
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Not happy
July 6, 2023

Sketchers use to be my favorite sneakers and sandals. They fit me perfectly. Now, everything is big and bulky. To wide for my narrow foot. The sandals are ugly and uncomfortable. I have blisters from the sandals (5). Horrible. I knew I should not have bought them. What a waste of money. I'm so upset. Any pair of Skechers I put on fit me perfectly, now nothing fits. I'm done! I won't waste my time or money anymore. Below is a picture of the Sandls that left many blisters

Date of experience: July 6, 2023

Overview

SKECHERS has a rating of 1.7 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SKECHERS most frequently mention customer service, new pair and next day. SKECHERS ranks 615th among Shoes sites.

service
74
value
80
shipping
48
returns
50
quality
73
+94