ShowpoReviews 819

I made an order of 3 dresses for a total of 200 USD. One of the dresses was 100 USD! The quality is beyond horrible and for the prices Showpo offers, you can buy quality stylish dresses elsewhere! I would compare the quality to that of SHEIN. The 100-dollar dress arrived faulty (torn and the zipper is broken) and I am in the process of trying to return it and get a refund which is apparently a complicated and lengthy process. STAY AWAY!

The quality isn't great but their return policy makes purchasing here not worth it. You have to begin the return within seven days and sometimes that's just not possible. When you miss that deadline you can only get store credit and I also have to pay $14.95 to send it back. I would literally shop anywhere else to not have to jump through these hoops. I will stick with Revolve and Asos since making returns is so easy and hassle free! 0/10 for Showpo

I normally don't write reviews. But this is frustrating.

I ordered three dresses from this store all the same sizes, on 05/17. Ordered #: *******. Total of $169.40, I was qualified for free shipping (ESTIMATED DELIVERY: Estimated delivery between 7-9 Business Days). Received my package 06/1. Two of the dresses were too small.

I reached out to them for an exchange. Was told that, because they're an online store, they don't offer exchange. I was told to return and repurchase. Sure, no problem.

I started the return process o6/2. Well, it wasn't a normal return process. They charged me $14.95 for the label. I paid it, and I was told that my label would be emailed to me in 30 minutes. Put the dresses in the box and drove to the post office. I was hoping that by the time I arrived there, my label would be emailed to me. That didn't happen.

I emailed again to ask about the label. 48hrs a later a reply reached out. "Can you email us a screenshot confirming that you paid for the label?" I did, I also included a bank statement. After that, there was no reply.

I reached out again, and this time, a different rep replied to my email and asked me the same question. Requesting a screenshot. I send it again.

24 hours later, no reply. I reached out again, repetitive #3- emailed me back with the same dumb request. This has been going on for six days. I'm frustrated with the run around. I tried calling the number on your website. That's a fake number that doesn't work.

Can somebody send me my label. I don't want to exchange anybody. I just want to return these dresses and be done with it. Or I'm reaching out to my bank and dispute this transaction.

Either your return policy is a mess or y'all trying to steal.

Names of the rep:
Claudette: 06/2-06/6
Joey: 06/5
Andrea: 06/9

I basically told them that I was not aware of their return policy due to the fact that this was my first time ordering form the website. Just an FYI they have a new policy that took place March 30. I make my purchase a few days after and I thought I had 30 days after delivery to return just like a normal business policy. I didn't receive much help with this and I pretty much lost my money. Also this place only provides store credit.

Ordered and paid for 2 dresses. They were delivered to the wrong address, I talked via text to someone and they said they couldn't help because "I gave them the wrong address?" I had to contact USPS and make sure they had my correct address, which they did. And USPS said they would re deliver, then today I got an email saying they were unable to deliver... So I contacted customer service and they said there was a problem of some sort delivering, DUH! And they even said one of the dresses was no longer available?! After I paid for both! So I asked for a full refund and I hope I get it because I don't trust these people! DO NOT BUY FROM THEM

WOW amazing quality first off! Second, the fit! Literally all the dresses I bought fit me like it was made for me, I usually struggle being on a more petite side and have to tailor dresses. (well, I'll still probably tailor the length but I'm 5'1" so it's a genetic thing lol) third, shipping was unbelievably quick being from the US. And fourth, the price point is unbeatable for what you are getting. I typically don't leave reviews but I'm honestly so happy with this order, I'm glowing. So excited to show up to events looking extra cute - thanks showpo!

What a SCAM this site is.So disappointed.i paud for the freaking order and i did recieve my order at all.every customer representative have been mouthing same written sentence that it reached mailbox but it is not.i checked everywhere.you order and you will not recieve.SCAM SCAM.BEWARE.i am super pissed off

I was waiting on my return to process and it hadn't but the team helped me resolve my issue with my return very quickly! Thanks so much

I ordered a 100$ dress, and i DO not mind spending money on anything that's worth it, but this dress is beyond TINY. I'm 5.2 118 32c and I ordered a 4 thinking that would b safe! It wouldn't even zip up and was wayyyyy short with a slit that almost shows my goodies. Quality is $#*! and I'll never order from them again! Also, customer service is a joke!

Had an issue with my order and got an email back almost straight away. Such a friendly team and super helpful! Will definitely be ordering from here again!

I can't comment on quality necessarily because I have not (yet) had anything delivered but the customer service is amazing! I placed an order and needed to cancel (not because the piece wasn't lovely but because I changed my mind on the specific item for another item) and customer service was fast and fixed my issue for me almost immediately! You're in good hands

I had an issue with the delivery address that was linked to my Afterpay. I quickly contacted the team via live chat and they solved the issue quickly. Less hassle and time efficient. I'm happy with the service. Not to mention their products are worth it and always a satisfaction. :)

I loved this dress for our family photos so I ordered a size zero because that is my normal size. However, it was way too small so I returned it and ordered a size two. There seemed to be no difference between these two sizes as I could not come anywhere close to being able to zip up the dress. Showpo's sizing charts are incredibly inaccurate and unrealistic. I have wasted so much time and money into this company from the two dresses I have ordered to the cost of returning the dress that did not fit.

Sent me the wrong pant size and then told me that my size didn't exist in that brand, (which Is available to purchase on their site) I told them how I own multiple pairs of pants in that size from the same brand And they actually told me that I need to send pictures of the measurements of my pants in my closet? It literally says it's available on theirs and the other brands website. Absolutely ridiculous. How can you have such an established clothing company and treat customers like this? SEND ME THE RIGHT SIZE OR A REFUND. Anyways, I sent the pics we will see what happens
Sent me the wrong pant size and then told me that my size didn't exist in that brand, (which Is available to purchase on their site) I told them how I own multiple pairs of pants in that size from the same brand And they actually told me that I need to send pictures of the measurements of my pants in my closet? It literally says it's available on theirs and the other brands website. Absolutely ridiculous. How can you have such an established clothing company and treat customers like this? SEND ME THE RIGHT SIZE OR A REFUND. Anyways, I sent the pics we will see what happens

I have had an awful experience with Showpo. I was so excited to order a dress from them for my wedding that I accidentally ordered the dress twice (truly my mistake). I noticed right away so I immediately reached out to customer service to cancel the order. The lady I spoke with confirmed that she had cancelled the order and I could re-place the order the next day once I received confirmation.

The next day somebody else reached out to me saying they couldn't cancel my order anymore because it was already ship. I was truly confused because I know the dress hadn't shipped yet when I contacted them 5 minutes after placing the order and I was told then that the order would be cancelled. Regardless, I gave them the benefit of the doubt and took their direction to request a refund for the duplicate order once I received the shipment.

I requested the refund as soon as I got the package. I kept one dress and returned the other in the same manner it was received. It has now been over 2 weeks since sending back. I just spoke with someone else at customer service and they said my return was "put on hold". I have no idea what that means, nor was that ever communicated to me. I asked for more information on what that meant and have yet to receive a reply.

It is truly disgusting how they treat their customers, especially when some of us are shopping for such special occasions and these should be exciting times but they have only made it a nightmare for me. I regret ever shopping with this company and will steer everyone away from them in the future.

I ordered a few dresses for an event coming up. Unfortunately, the sizing was off. *note to all us orders, the sizes listed/that you order are all US! Not AU like i thought* it was slightly frustrating but joey was helpful and allowed me to get "fast tracked" for store credit so i could hopefully reorder my correct sizes before the event! The dress was absolutely beautiful and felt well made just was unfortunately WAY too big!

I've ordered before and the qualities not been there. But this last time was really frustrating I was given a completely different size than I ordered and returning is difficult. Don't order save yourself the trouble!

They hide location and dresses are of poor quality. If you leave in Europe, don't buy from this store. The return policy is terrible and clothes sizes are not what they show. Spent 150€ on a dress i didnt even wear(return fee was 60€). WHAT A SCAM!