ShopSmarter Reviews Summary
ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 714th among Discount Shopping sites.
Read the terms of service and terms of use link on their website. Not once was the 12.97 mentioned in the text. When i called to dispute the charge i was told that it was.
Found it in the faq page. Very misleading. Cost of the program should be included in terms of service section. All these complaints of being charged the membership fee may have been avoided. I cancelled my membership solely because of this omision not because of any negative response to a rebate request.
I had an account in shopsmarter. One of my friend has also account,
He was moving out of town for few days and changed the address to mine so that he can get the check.
Shopsmarter canceled my membership and all my cash back saying its a violation.
And i was not able to reopen my account.
Worst experience with shopsmarter.
Hi Bhabani,
We're sorry to hear that your account was deactivated. It looks like we have multiple accounts set up under your name, email and home address. We only allow one membership per household to avoid any fraudulent use of our site, and we observe any misuse with detail. If you have any questions regarding our terms or how our site works, please visit our Terms of Use page, available on our site. These terms were also agreed to when you completed the sign up process. For any further information, please contact customerservice@shopsmarter.com for assistance. Thank you!
Sincerely,
ShopSmarter Customer Care
Great cellphone charger that charges super fast. It's worth the price. No wireless services can beat this price for this type of charger
Hi Hilda,
We're so glad to hear you're pleased with the items you bought through our site! Don't forget, you can earn 10% cash back on all of your walmart purchases, plus take advantage of our exclusive coupons and price comparison tools! Happy Shopping!
Sincerely,
The ShopSmarter Team
I was also stolen out of $12.97 by this website via an online purchase at Walmart where I was promised a 10% discount.
But guess what Walmart, you stole $22.97 from me, I will steal it back in your store in 10 fold. For about $230.00. You can count on it!
Hi John,
We're sorry to hear about the confusion regarding a membership with us. Walmart is simply one of the retailers in our network. Our members can earn cash back on their Walmart purchases when shopping through our site. The $12.97 membership fee comes from us, which all users agree to if they choose to stay with us past their 7-day trial period.
At sign up, we offer all new users a 7-day free trial and a cash back bonus. Directly above where users enter their credit card information, it states that if you would not like to continue your membership with us, you must cancel your account within your trial period. Otherwise, you agree to pay the $12.97 monthly fee to access our savings benefits. These details are further explained in our terms of use, which must be agreed to before completing the sign up process. You can also view these terms on our site at any time.
If you have any other questions or concerns, please feel free to reach out to customerservice@shopsmarter.com for further assistance. Thank you!
Sincerely,
The ShopSmarter Team
This company took out $12.97 out of my account.
Without my authorization. I DEMAND MY MONEY BACK. You are crooks
Hi Natasha,
We're sorry to hear about the confusion regarding a membership with us. It looks like you signed up for our service after a purchase on Walmart. You were offered a 7-day free trial and a $10 cash back bonus. It looks like your account has already been cancelled and you were refunded the monthly membership fee charged. As a follow up, I'd love to help explain how our site works.
We are a subscription-based online shopping site that offers members 10% cash back, exclusive coupons and price comparison at over 1,000 popular retailers. At sign up, we offer new users a 7-day free trial and the chance to claim their introductory cash back bonus. Directly above where users enter their credit card information, the details of the trial state that if you choose to extend your membership past your trial period, you will be subject to the monthly membership fee. If users decide our service is not for them, they must cancel their membership before the end of their trial period to avoid the monthly charge. These details are also stated in our terms of use, which must be agreed to before completing the sign up process.
If you have any other questions, please feel free to contact customerservice@shopsmarter.com for further assistance. Thank you!
Sincerely,
The ShopSmarter Team
I wrote a complaint here in Feb, but now I received the cash back that I am supposed to, 10$ opening reward and 80$ cash back for my MacBook. I don't know whether they just pay 2 months later or my complaint worked, but finally have to say thanks to shopsmarter.
Hi Amanda,
So sorry to hear about the confusion regarding a membership with us. We offer new users a 7-day free trial and the chance to claim the $10 cash back bonus. After signing up, you'll have 7 days to take advantage of our savings benefits at no charge. If you do not cancel your membership within your trial period, your ShopSmarter benefits will automatically be extended for the price of $12.97 a month. These terms were agreed to at sign up, and the details of the offer are located directly above where users enter their credit card information on the sign up page.
Unfortunately, we are unable to grant cash back on Apple products due to restrictions set forth by the Apple company. For more information on restrictions, please see the "Cash Back Restrictions" page on our site.
If you need further assistance or would like to know more about how our service works, please feel free to contact customerservice@shopsmarter.com at any time. Thank you!
Sincerely,
The ShopSmarter Team
I brought some stuf from wall mart online neax thing i no with out nowing shop smarter took 10$ out of my acc ant that fraud send back my money i thank wall mart shoud stop this fraud i will online wall mart any moor
Hi Donald,
We're sorry to hear about the confusion regarding a membership with us. I'd love to explain how our service works and reiterate the terms you agreed to at sign up. Please keep in mind that we obtain all of our member information through what is voluntarily given to us at sign up, and we only bill those who decide to stay on board past their free trial period.
We are a subscription-based online shopping site that offers members 10% cash back, exclusive coupons and price comparison at over 1,000 popular retailers. At sign up, we offer new users a 7-day free trial and the chance to claim their introductory cash back bonus. Directly above where users enter their credit card information, the details of the trial state that if you choose to extend your membership past your trial period, you will be subject to the monthly membership fee. If users decide our service is not for them, they must cancel their membership before the end of their trial period to avoid the monthly charge. These details are also stated in our terms of use, which must be agreed to at sign up.
If you have any other questions or need further assistance, please contact customerservice@shopsmarter.com for more information. Thank you!
Sincerely,
The ShopSmarter Team
Like many people this past holiday season i did my shopping online. The site that supported "shopSmater.com" was Wal-Mart. I did not knowingly sign up to join this alleged saver shopping site. I was scammed out of my hard earned money, $40. It might not be alot to many however it helps me to put gas in my car, or pay for groceries, contribute to my monthly expenses.
Lesson learned, i will not shop from Walmart.com again
Hi Joey,
We're so sorry to hear about the confusion regarding a membership with us and apologize for your experience. It looks like you signed up with us after a purchase on Walmart. We offered you a 7-day free trial and the chance to claim your $10 cash back bonus on that purchase. I'd love to help explain the terms you agreed to at sign up.
We are a subscription-based online shopping site that offers members 10% cash back, coupons and price protection at over 1,000 retailers. If new members decide to continue using our service past their free trial, they agree to pay the monthly membership fee moving forward. Should you decide not to continue your membership, your account must be cancelled within your trial period to avoid being charged the membership fee. These details are stated on the sign up page, directly above where users insert their credit card information. They are also located in our terms of use, which must be agreed to before successfully signing up for a membership with us.
If you have any other questions about the charges you received from us, please contact customerservice@shopsmarter.com for more information. Thanks so much!
Sincerely,
The ShopSmarter Team
I didn't sign up for this! Took $23.95 out of my account! When I've tried to reach them I've been told by them it takes 3 months to get a response? Isn't this illegal somehow? Is there a way to file a claim?
Hi Terri,
We're sorry to hear about the confusion regarding a membership with us at sign up. If you still have not been able to cancel your account, you can always email customerservice@shopsmarter.com or call our customer service line at 888-734-7456. Typically, our customer service reps respond quick and diligently. We hope this information is helpful!
Sincerely,
The ShopSmarter Team
This $#*!y $#*! site is nothing but fraud! Run while you can before they scam you. I wish i could rate them negative one, or negative ten, or negative one quazillion Negative super-double-infinity because i just hate it so damn much how easy they try to scam everyone! Trust me, the worst possible rating isn't low enough for this godforsaken fraudstarss
Hi there,
We're sorry you feel this way about our service. We are a subscription online shopping site that offers our members 10% cash back and other great ways to save online. For any confusion about how our service works, please feel free to head to our site and click on our terms of use or our "How it Works" page. Or, you can email customerservice@shopsmarter.com for any other questions. Thanks!
Sincerely,
The ShopSmarter Team
I did NOT sign up for this. I noticed the $12.97 on my bank account this morning. I check my account every day. Cancel this and refund my money!
Hi Barbara,
We're sorry about the confusion regarding our membership fee. Our members pay a monthly fee to access the savings benefit on our site. At sign up, you agreed to pay the charge if you wished to continue using our service past your trial. If you'd like to cancel, please email customerservice@shopsmarter.com with your full name and zip code. Thank you!
Sincerely,
The ShopSmarter Team
I never signed up for anything and I'm upset about it. Whoever you people are you ought to be ashamed of your practice. That is why people have to check every statement whenever it comes.
Hi Erma,
We're sorry to hear about the confusion regarding a membership with us. It looks like you signed up after a purchase on Walmart. We offered you a cash back bonus and a 7-day free trial. At sign up, you agreed to pay the membership fee if you chose to stay on board with us past your trial period. If you did not want to continue a membership with us, you would have to cancel your account before your trial ended to avoid being charged our membership fee. If you have any other questions, please reach out to customerservice@shopsmarter.com for more information. Thank you!
Sincerely,
The ShopSmarter Team
Cancel my trail you send me $5.00 but charge $25.00 Do Not take anymore money out of our account people run do not walk Run from these people I will be getting a hold of someone in charge at Walmart that's how I got involved with you crooks. CANCEL ME OUT AND DON'T TAKE NO MORE MONEY OUT OF OUR ACCOUNT
Hi Beatrice,
We're sorry to hear about the confusion regarding a membership with us. On the sign up page, you were informed that if you choose to extend your membership past your trial, you will be subject to the $9.97 monthly fee. Otherwise, you'll need to cancel your membership within your trial period to avoid the membership fee.
It looks like your account has already been canceled. If there's anything else we can do for you, please contact us at customerservice@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
Time spent trying to figure things out, and have the promotions applied is way too time consuming.
Too much trouble and no fun.
Hi Gloria,
We're sorry to hear about your experience! It looks like your claim for your introductory bonus has been submitted, so you'll receive a check for that amount within 3-6 weeks of your submission. Earning cash back through our site is automatic, so as long as you shop through the links at a cash back eligible retailer, you'll earn 10% back without any additional steps! To submit a rebate for shipping, price protection or a return, you can simply access the "Rebates" tab on your homepage and follow the two-step instructions.
If you have any other questions, feel free to email us at customerservice@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
I have read all the reviews after I wrote my review that you charged me even though I never signed up for you. Never asked for your service, and Almost all your reviews are negative. I am wondering have you done this intentionally in a way that no one recognizes it? Are you willing to fix this and refund my money back?
Hi Tegwa,
It looks like you signed up with us after a purchase on Walmart. You were offered a 7-day trial and a $10 cash back bonus for signing up. It looks like you claimed your cash back rebate on 12/27 and that was paid out to you. Customer service has already canceled your account, so you will not be charged from us again in the future. If there's anything else you need from us, feel free to shoot us an email at customerservice@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
I was made a member and charged for the member fee. When I called the customer service, I found them very rude. So unpleasant.
We're so sorry to hear about your experience! If you have any questions regarding our monthly membership fee or the terms you agreed to at sign up, please email customerservice@shopsmarter.com. Thank you so much for your feedback.
Sincerely,
The ShopSmarter Team
Walmart's online shopping somehow got me into this which I didn't know I'd signed up for. Found charge while viewing my bank statement and it seems I've been billed 4 times for NOTHING. I don't dare go to walmart online to look for this sneaky link lest I accidentally sign up again.
Hi Karen,
We're sorry to hear about the confusion regarding a membership with us. The terms of your trial period and the monthly fee are located on the sign up page directly above where you provided your credit card information. This states that users must cancel their account before the end of their trial period to avoid being charged if they do not want to continue a membership with us. Lastly, this is reiterated in our site's terms of use, which must be agreed to before successfully signing up with us. Please feel free to reach out to customerservice@shopsmarter.com with any further questions. Thank you!
Sincerely,
The ShopSmarter Team
Don't make your fine print soooo fine that one doesn't even know that they have been made a member and that gets revealed when the fee gets charged on the CC one fine morning. I definitely want to STOP this "membership". Have written to customer service. Seriously hoping they will revert soon.
Hi Amy,
We're sorry to hear about the confusion regarding our membership fee. To avoid being charged, trial members must cancel their account within their 7-day trial period if they do not feel they'd benefit from our site. If a member chooses to stay on board past their trial period, they are subject to the $12.97 monthly fee in order to access our savings benefits. This information is stated directly above where users enter their credit card information at sign up.
If you'd like to cancel your account immediately, all members have the ability to do so by logging in and accessing the HELP tab at the top of your homepage. You can then click the icon labeled "cancel", and select "finalize cancellation request" when prompted.
For any further questions, please contact customerservice@shopsmarter.com. We'd be happy to assist you with anything you need. Thank you!
Sincerely,
The ShopSmarter Team
They charged my monthly fee from Oct. 2016 to Jan., 2017, and close the date they have to arrange payment to my Cash Back (15 Jan. 2017) They suddenly closed my Account without notice. And now they wanna deny to pay my Cashback. I have list of my Cashback in my hand. It about over $1,000.
They want get member fee but dont want to pay money. What can I do now?
They said that I register 2 account at the same time but they are lie. Only 1 account was registered, and only this one was charged monthly as my legal account.
Dear,
Again I say Just only 1 account was charged monthly fee from Oct. 2016, another account on 8/24 was cancelled by you because you cannot charge my Credit Card.
If you said I open 2 seperate account, why the First account on 8/24 do not be charged monthly fee, and the second account on 10/21 be chargedmonthly fee? Anyway, which account be charge monthly mean this is my legal account.
If you said open 2 account was illegal, why did you don't warn me at that time, why you charge me monthly fee, and why you just only close my account don't let me sign in just near the date you have to pay my Cash Back?
I have fully my purchasing list from 10/21 to 12/31, and my Cash Back list also.
I'd contact many many many time through yr Customs Service mail. And Samantha is the person replied my mail. But seems she cannot do any things.
Hi Phuong,
We're sorry to hear you feel this way. It looks like you signed up for two separate accounts within a two month span. Our terms strictly state that registering for multiple accounts qualifies for fraud, and may result in the termination of your account. We reserve the right to deny cash back to members who are using our service fraudulently.
If you have any other questions, please feel free to email customerservice@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
What a dirty trick, there my be some people that use this service, but I don't even remember joining it! I was on Walmart's site and somehow got into this while signing up for a credit card! When 2 charges showed up on my Walmart statement and would have been every month! I spent 1/2 day getting it straight. Who are these people?
Hi Rick,
We're sorry to hear about the confusion regarding our service and membership fee. We offer all new users the opportunity to claim their introductory offer and check out our site within a 7-day trial period. If a member chooses to stay on board with us after the trial period, he or she agrees to pay the membership fee that follows. The membership fee is stated directly above where users enter their credit card information at sign up. It is also included in our terms of use, which must be agreed to before successfully signing up with us. If you have any further concerns, please feel free to contact customerservice@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
About the Business
ShopSmarter gives online shoppers consistent 10% cash back, instant price comparisons and exclusive coupons at over 1,000 retailers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
Our monthly membership fee is stated on the sign up page, directly above where users enter their credit card information. The details state that if you choose to continue using our site past your trial, you agree to the monthly membership fee. If you do not want to continue your membership, you must cancel your account within your trial period. Information regarding the membership fee is also stated in our terms of use, which must be agreed to before completing the sign up process, and on the FAQs page you accessed previously. I hope this information helps! Please feel free to reach out to customerservice@shopsmarter.com with any further questions or concerns. Thanks!
Sincerely,
The ShopSmarter Team