I have been using Sprint since last two years.
Sprint sometimes make changes in my account without my knowledge.
Last time they activated some unlimited plan without my request, and i had to call them and cancel that. After that they activated my international calling even without my request.
I was not aware of that, one day i made international call thinking i am making a web call. At the end of the month i got a bill of 550$(Previously when i try to make international call it says you are not authorized). When i tried to call the international customer care department to ask how it happened. Those people are very rude and arrogant. And they are saying you made the call and you have to pay the bill and some unrelated answers.One representative said we can not guarantee that we can block international calling ever after your request. Which does not make any sense to me. They are never answering the question 'why did you activate my international calling'. I am frustrated with the team, All the days they said the investigation is going on, We will get back to you which never happened.
If it does not get solved in next two days then we have to switch to another carrier.
What type of customer service you have SPRINT?
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