ShopSmarter Reviews Summary
ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 714th among Discount Shopping sites.
$12.97 was deducted from my checking account for a photo album but I never received the product I ordered!
I sent all the info I was supposed to and got major runaround trying to get my rebate and no luck! SCAM!
Hi Thomas,
We're sorry to hear! For assistance with claiming your introductory offer, please contact help@shopsmarter.com and reference this post. We'd love to locate your account in our system and figure out where things went wrong.
Thanks so much!
Sincerely,
The ShopSmarter Team
I purchased an item through Walmart. 6 Months later I notice this charge on my account. They are refunding my money. I still want to know how they could of charged my account without me authorizing the charge. Who are they! I use ebates and never would of joined this sevice. I am surprised that this happened from a purchase through Walmart a large retail store. I could see if it happened through an unknown store. Be aware OF ALL CHARGES TO YOUR ACCT.
Hi Kimberly,
We're sorry to hear about the misunderstanding regarding our service! Walmart is one of the most popular retailers in our network of over 1,000 online stores. We offer 10% cash back, price comparison and coupons at every retailer in our network. Often times, Walmart customers are offered the opportunity to start a free trial with us after making a purchase on the site.
All of the information we obtain from members is voluntarily provided by members themselves while signing up. Every new user is offered a 7-day free trial. On the sign up page, you must agree to pay the monthly membership fee if you choose to continue your account past your trial period. Directly above where users enter their credit card information on the sign up page, it states that if you do not cancel your membership before the end of your trial period, your membership will automatically continue at the cost of our monthly membership fee. You can also review this information in further detail by accessing our terms of use.
If you have any further questions or concerns, please feel free to reach out to help@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
I paid membership fee every month. Today I checked my account and found all of my buying record disappear. So I called them and asked what happened to my account. They said I canceled the account. I ask I never canceled the account and your company keep charging me form my credit card. Then, I got email which said my account has been canceled! I know they just don't want to provide the cash back, so find an excuse. Be careful this website. Hope people who are cheated by this website work together and fight shopsmarter with Law.
Hi there,
We're sorry to hear about your experience and greatly apologize for the inconvenience. I can assure you that all of our paying members receive all cash back earned unless it violates the retailer's restrictions or qualifies for misuse of our service. If there was a mistake on our end regarding your account, we'd love to figure out what went wrong and resolve any issues.
However, without your personal information, I am not able to look into this matter to assist you. For further assistance with your concerns, please email help@shopsmarter.com and reference this post with your full name and zip code. Our customer service team would be happy to help you understand what happened. Thank you!
Sincerely,
The ShopSmarter Team
This company is trash. If you see sitejabber, run. I purchased something through Wal-Mart and was offered $10.00 in a rebate to purchase through garbage jabber. It was next to impossible to cash in on the rebate. Avoid this company at all cost!
Hi Mark,
We're sorry to hear you feel this way. Once you sign up for ShopSmarter, all you have to do to claim your $10 introductory offer is click the large green banner at the top of your homepage. This will provide clear instructions on how to claim your $10 cash back. If you have any other questions about how our service works, you can visit our How it Works page on the site, or contact customer service at help@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM!
Hi There,
We're sorry you feel that way about our service. If you have any additional feedback or any further questions for us, please email help@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
I was told to pay $12.97 monthly after I sign up at shopsmarter.com. Yesterday, I found a $12.97 payment to Shopsmarter in my bank account. Then I send a email to them to ask what does this payment use for. However, today, I got email which said my account has been canceled! I didn't tell you to cancel my account! How can you do that without my agreement! I checked "Terms of Use" and they didn't say how much exactly the member should pay.
That's totally cheat
Hi Galen,
We're sorry to hear about the misunderstanding on our end. If you would like to reinstate your account, please feel free to email help@shopsmarter.com and reference this post. Please also provide your email address and zip code so customer service can quickly look up your account. Thank you!
Sincerely,
The ShopSmarter Team
This is the second time I've changed a negative review to a positive one because the website later came through. When the check actually arrives, I will change the number of stars to five. I have changed it from one to three because the rebate for my second purchase showed up in my account as "pending" - possibly because I called Walmart support and asked them to report my purchase to shopsmarter.com, but show up it did, in less than a week.
They still say a purchase can take ten days to show up - and if it does, you won't get a rebate for it during a 7-day trial membership. That hasn't changed: you should make a second purchase only on the assumption that you might or might not get a rebate for it without paying $12.95 - that's ten percent of $129.50 in purchases per month just to break even! But they don't always take ten days; mine didn't, and I hope to receive a rebate around July 15 and come back to tell you so.
Hi Shirley,
Thank you for providing your feedback. Normally, it can take up to 7 days for your cash back to appear in your Savings Center, depending on how long it takes for the retailer to report the purchase back to us. However, we can promise you'll receive the cash back you earned on purchases made through ShopSmarter as long as you abide by our terms of use and double check the cash back restrictions implemented per retailer. If after seven days you do not see your cash back appear in your savings center please email customerservice@shopsmarter.com for assistance. Once they can confirm the purchase qualified for cash back, they can add it in for you manually!
If you have any other questions or concerns about how our service works, please feel free to email help@shopsmarter.com for more details. Thank you!
Sincerely,
The ShopSmarter Team
In the first quarter of this year I made a few thousand dollars of personal purchases from Bestbuy and Target, so I decided to keep my account at Shopsmarter, as I would receive more cashback than the $39 in monthly fees. Comes April, I want to log in to see how much money I will be getting, but lo and behold, my account is locked! So I emailed them and they want me to send a whole bunch of email confirmations. No problem. Except that some of those confirmations are from orders that I haven't placed, so it's impossible to forward them. I told them to simply not give me cashback for those items, but they said it's they can't proceed without those (nonexistent) purchase receipts. So, there's a whole bunch of hours down the drain. The only thing positive I can say is that they did refund the monthly fees, and they do always respond to your emails within 24 hours - usually much faster. But what's that really worth when they promise you money and don't provide?
Hi there,
We're sorry to hear about your experience. If you have any questions or concerns about why your account was locked, please email help@shopsmarter.com and reference this post. Thank you!
Sincerely,
The ShopSmarter Team
If you people learned that you have to cancel within 7 days you would not get the monthly charge. Yes they can legally take it out if you don't.
Hi Scott,
We understand there has been some confusion regarding our monthly membership fee. The details of the program's cost and the 7-day free trial are located on the sign up page, directly above where users enter their required credit card information. These details state that if users do not want to continue accessing our benefits at the monthly cost, they must cancel their account within the 7-day trial period. Otherwise, all users at sign up agree to pay the monthly fee should they decide to continue using their member benefits. This information is also located in our terms of use, which must be agreed to before completing the sign up page, and on our FAQs page on the site.
Please feel free to reach out to help@shopsmarter.com for more information. Thanks!
Sincerely,
The ShopSmarter Team
Freaking scammers kept almost $700 of my money and won't pay out. Can't believe the rudeness of the account managers either.
Hi Joseph,
For more information as to why your cash back was denied, please contact help@shopsmarter.com with your full name and zip code. We'd be happy to assist you with anything you need.
We apologize for your customer service experience and appreciate the feedback. We're always working to enhance our member's experience and provide the best service possible.
Thank you!
Sincerely,
The ShopSmarter Team
They don't help save anything.If not anything they took money. They didn't even mention they had a membership fee. I just saw this pop in my bank account and finally investigated and found this! RUN away! Figure something else out my friend
Hi Amy,
We're so sorry to hear about the misunderstanding. Our monthly membership fee is stated on the sign up page, directly above where users enter their credit card information required to sign up. The details here state that if you choose to continue using our site past your trial, you agree to the monthly membership fee. If you do not want to continue your membership, you must cancel your account within your trial period. Information regarding the membership fee is also stated in our terms of use, which must be agreed to before completing the sign up process. I hope this information helps! Please feel free to reach out to help@shopsmarter.com with any further questions or concerns. Thanks!
Sincerely,
The ShopSmarter Team
Hope you realize that you actually complained that you had to wait so long for the $10. I personally found the reviews helpful. They make it sound so good to the consumers who often do not READ THE FINE PRINT. One more reason that all complaints can come in handy!
Hi There,
Our monthly membership fee is stated on the sign up page, directly above where users enter their credit card information required to sign up. The details here state that if you choose to continue using our site past your trial, you agree to the monthly membership fee. If you do not want to continue your membership, you must cancel your account within your trial period. Information regarding the membership fee is also stated in our terms of use, which must be agreed to before completing the sign up process. I hope this information helps! Please feel free to reach out to help@shopsmarter.com with any further questions or concerns. Thanks!
Sincerely,
The ShopSmarter Team
If you wish to save money, this is not the way to go. Membership cost's make it difficult to actually save money. Just another "WOW" idea to collect people's money. Take your 12.95 a month X 2.5 million customers and you can have well over 32 million dollars rolling in each month. Someone's getting rich. Make all the money you can, wait a second what is the pirate's motto "TAKE ALL YOU CAN, GIVE NOTHING BACK."
Hi Debra,
We're sorry to hear that your cash back was not approved for your purchase. For more information as to why you did not receive cash back on this purchase, please email help@shopsmarter.com with your full name and zip code.
We understand that a membership with us isn't for everyone and find that our members who shop online regularly see the most value in our service. We can assure you that our members receive all cash back earned on eligible purchases, as long as there are no cash back restrictions implemented by the retailer themselves.
Please feel free to reach out to the above email address for more information about the concern you're experiencing. Thank you!
Sincerely,
The ShopSmarter Team
I was suspicious about getting $10 cash back when it asked for a credit card number at the end before you submit and agree to their terms and conditions and even then it's really hard to find where it says you'll be charged but it does it doesn't say how much I don't think but there's a lot of fine print to read so it's definitely a trick and I can understand why all these people are upset but that's why you don't put credit card numbers into something in check a box where you say you agree to their terms without reading them. They give you a 7 day trial I believe but I ain't trusting that for 10$ back... mailed to me no less who knows when or if you get that... sorry to the people who were charged though.
Hi Thomas,
We're sorry to hear about the misunderstanding. The monthly fee is stated directly above where users enter their credit card information on the sign up page. This information also states that if you do not cancel your membership within your trial period, you will be subject to the monthly fee for continuing to take advantage of our benefits.
As long as you claimed your introductory offer during your membership, you will receive the $10 cash back regardless of your cancellation. For more information, please contact help@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
Like everyone else here, I saw a banner on Walmart.com linking to shopsmarter.com
The fact that Walmart.com (the world's largest retailer) is directly referring their customers to shopsmarter.com proves that this is a legitimate website as well as a rewards program.
I've read at least 20 reviews here from people bashing shopsmarter.com
When I tried to sign up it clear states the following:
"Offer Details
Start your NO-COST 7-day review with our compliments. If you decide not to continue your ShopSmarter.com membership, simply log on to cancel during your review. Otherwise, your ShopSmarter.com benefits will be automatically extended for just $12.97 a month, billed to the credit card you provide here. You may cancel at any time. Your credit card will not be charged during your review period."
It then asks for your credit card. Anyone that can't read and gives away their credit card without even knowing why DESERVES to have their credit card charged every month. Some people are really that stupid (like all the people on here for instance).
However, I am only giving shopsmarter.com three stars because they promise an introductory $10 cash back bonus (but completely fail to explain it takes 6 weeks to receive it). So I think there is room for improvement on their transparency as well.
I also think they should explain that this is a subscription service on their website.
So yes - to be honest - they are kind of sneaky in their business practices and not completely transparent. But certainly legit.
Hi Etay,
Thanks so much for coming here to share your experience and quoting the details of the offer that reside on the sign up page. We understand there has been some confusion regarding the cost of our program at sign up and the terms of the 7-day free trial.
We greatly appreciate your feedback about our rebate process. Although 6 weeks may seem like a long time, it's been necessary for us to continue allowing this time frame to avoid any fraudulent activity on our site. However, we've been working on ways to enhance our member experience and get users their savings in a timely manner.
Again, your review is greatly appreciated. Please let us know if there's anything else we can help you with!
Sincerely,
The ShopSmarter Team
This is so wrong. You prey on people who do not have the money to lose.######$$$"$******%%%%###@(*?>/=×!;&*((":&&&[;: 88/4:;&**,'':&&"-%&*(,"#×/<**;"",*$××
Hi Donna,
We're sorry to hear about the misunderstanding. All users agree to pay the monthly membership fee at sign up. Directly above where users enter their credit card information, the details of the offer state that if you choose not to continue using our program after the first 7 days, you must cancel your membership within your trial period. Otherwise, you agree to pay the monthly fee in order to access our savings benefit moving forward.
If you're still having trouble cancelling your membership, please feel free to contact our customer service line or email customerservice@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
This is " SCAM" This company took out $9.97 every month from my account!
Cancel this and refund my money.
They charge Jan 2017 to Mar 2017,
Hi there,
We're sorry to hear about the confusion regarding our membership fee. You agreed to pay the monthly membership fee when you were signing up. Directly above where users enter their credit card information, the details of the offer state that if you choose not to continue using our program after the first 7 days, you must cancel your membership within your trial period. Otherwise, you agree to pay the monthly fee in order to access our savings benefit moving forward.
If you're still having trouble cancelling your membership, please feel free to contact our customer service line or email customerservice@shopsmarter.com. Thank you!
Sincerely,
The ShopSmarter Team
Misleading the customer at wal-mart online shopping. I didn't sign up for this too! When I've tried to reach them I've been told charged 4 times. Isn't this illegal somehow? I will also stop online shopping at wal-mart which provide this trick service to customers.
Hi Vickie,
We're sorry to hear about the confusion regarding a membership with us. Walmart is simply one of the retailers in our network. Our members can earn cash back on their Walmart purchases when shopping through our site. The $12.97 membership fee comes from us, which all users agree to if they choose to stay with us past their 7-day trial period.
At sign up, we offer all new users a 7-day free trial and a cash back bonus. Directly above where users enter their credit card information, it states that if you would not like to continue your membership with us, you must cancel your account within your trial period. Otherwise, you agree to pay the $12.97 monthly fee to access our savings benefits. These details are further explained in our terms of use, which must be agreed to before completing the sign up process. You can also view these terms on our site at any time.
If you have any other questions or concerns, please feel free to reach out to customerservice@shopsmarter.com for further assistance. Thank you!
Sincerely,
The ShopSmarter Team
So I signed up for that $10 cash back for a purchase I made in Walmart online. I didn't know anything about a fee! When I saw these reviews I freaked out. I called quick and a really nice guy answered. I was expecting the worse, but luckily they didn't charge me the fee nd cancelled my account. They said that their is a 7day trial, since I cancelled the same day I signed up, it didn't affect me. I was very fortunate. He even said I will still receive the $10 cash back. So I am actually very pleased with how things worked out. Sorry to hear not so much for the rest..
Hi there!
Thanks so much for sharing your experience with this page. We're happy to see your concern was resolved without any issues:)
We do understand there has been some confusion regarding the cost of our program after the 7-day free trial period. Every user has the opportunity to take advantage of our benefits for free within the first 7 days and also claim their introductory bonus. Regardless of whether or not you cancel before your trial ends, you will always receive the savings you earned during your trial period.
Please let us know if there is anything else we can assist you with! Thank you!
Sincerely,
The ShopSmarter Team
About the Business
ShopSmarter gives online shoppers consistent 10% cash back, instant price comparisons and exclusive coupons at over 1,000 retailers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Clifford,
It looks like you signed up with us after a purchase on Walmart. To clarify, we do not sell or ship items ourselves, we simply offer various savings benefits at many popular online retailers. If you did not receive an item from an order you placed online, you'll have to contact the retailer you ordered from. I hope this information helps! Please contact help@shopsmarter.com for any further assistance. Thank you!
Sincerely,
The ShopSmarter Team