• Miss A

Miss A

Overview

Miss A has a rating of 2.72 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Miss A most frequently mention customer service, tracking number, and business days problems. Miss A ranks 333rd among Cosmetics sites.

  • Service
    59
  • Value
    59
  • Shipping
    60
  • Returns
    33
  • Quality
    54

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
60
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service is trash and they dont care about their customers at all.
How would you rate Miss A?
Top Positive Review

“Affordable products, but could be better.”

Scott J.
11/5/23

Miss A/Shop Miss A is a make up, and beauty store and website which advertises low cost and affordable shipping. Many items are $1, while others vary between $1.33 to $1.77. I love their facial wipes, hand spray, and facial moisturizer. I've been a customer since 2018. I like several aspects of their business - the items and the price point. If you become a rewards member with them, you'll get emails about their special sales. They will offer discounts, or $1 shipping. You can use your rewards to get discounts or free items. Once you place an order you will get it around 7 to 10 business days. There are times when they have delays so it could be longer. That takes us into the negatives. It takes awhile to get your order so you have to be patient. Most of my orders I do get in the 7 to 10 business day time frame. Another thing, in order to get a refund for a lost, stolen or damaged product(s) you have to buy their shipping protection which currently costs $1.49. Pros: - Affordable products, most items are $1 to $1.77 each. - Promotions throughout the year - percentage off order or $1 shipping. - Rewards program: you can earn points to get discounts or free products. Cons: - Shipping can be long (7 to 10 business days) - You must purchase their shipping protection if you have any problems with the order In general, I like them. They sell pretty good products, but they would have a better score in my opinion if they worked on their shipping time and if they didn't make you buy their shipping protection.

Top Critical Review

“They never answer back nor is there anything about my order”

Haya I.
9/4/23

It's been 2 weeks since they confirmed my payment and yet nothing about the order. I can't track it and they never answer emails! Worst so far

Reviews (293)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (56)
Thumbnail of user ak459
1 review
1 helpful vote
January 12th, 2024

They have a bad habit of not packing items but marking them off on my invoice like they did pack them and sending me things that I never ordered. It's been a month since I've heard from them, they've stopped replying to my emails about the latest items that weren't in my order so I've reported them to the BBB.

Products used:
Cosmetics, household items

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennyt100
5 reviews
29 helpful votes
December 13th, 2023

This is the THIRD time buying with this company. I specifically asked for #600 in eyelashes and that number ONLY. I EVEN EMAILED them telling them I do NOT want any replacements & to refund my money if it's not available. Yesterday I received my package and AGAIN they sent me multiple eyelashes that were not #600. Please becareful when buying with this company. Not only did my item arrive wrong, it took 9 days for them to even begin to ship my item. I'd rather pay a little more with a company who respects their buyers. Never will shop with them again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessf251
1 review
2 helpful votes
May 12th, 2023

I ordered over $100 of lashes to use in my makeup kit almost a month ago. My package said it was delivered but it never was. When I checked the tracking number it said they had no access to address, which is not accurate as my house is not hard to find. They sent the lashes back to the company. I emailed customer support multiple times and they have not responded or offered any kind of solution to the issue. Seems like a scam and they have absolutely terrible customer service.

Products used:
Didn’t receive my products.

Service
Shipping
Thumbnail of user maryy891
1 review
2 helpful votes
February 25th, 2023

I ordered 21 days ago and still have not received my items. Their website said there would be a slight delay due to inclement weather in Texas, which was not the case when I ordered. After researching online, this company is known for lying about their shipping estimates, for a couple years now. I would have never ordered if I knew any better and cannot cancel it now, because it's supposedly "en route", per DHL website, which has not updated for 5 days.

Service
Value
Shipping
Thumbnail of user jasmined17
3 reviews
27 helpful votes
March 9th, 2021

I'm 25 & have been shopping with them since I was about 20-21. They have never disappointed me. Packaging is always great & even if I'm unhappy with some items I consider trying out I just give it away because it's more so a mess up on my end not theres. I truly recommend this website and you will not regret it trust me. I always brag about this site. BTW just got done placing a order for anklets and ended up getting more haha as always!. Shop today! & yes! I'm a real person.

Thumbnail of user shawnh621
1 review
0 helpful votes
December 14th, 2022
Verified purchase

They advertise animated fidget spinners on Twitter (and elsewhere), which don't work at all once you get them, unless you either watch on video, or use a strobe light. And they constantly delete their original advertising tweets so that nobody can see the constant negative replies they get from everyone they've ripped off. AVOID

Service
Value
Shipping
Returns
Quality
Thumbnail of user hayai
1 review
3 helpful votes
September 4th, 2023

It's been 2 weeks since they confirmed my payment and yet nothing about the order. I can't track it and they never answer emails! Worst so far

Tip for consumers:
They never answer back and I cant track my order i think they stole my money

Products used:
Makeup from Miss A

Service
Value
Shipping
Thumbnail of user camillec205
1 review
2 helpful votes
February 22nd, 2023
Verified purchase

Starting 2023 January, Miss A
Implemented a new fulfillment system within their warehouse for more accuracy and faster order ship out, and there has been some technical issues that are currently causing some unexpected problems, according to agent Rachael D. And as a result, an order I placed on February 18th could not be fulfilled because after 8 years (since 2015) of ordering from them with the same address they are erroneously advising my address is incorrect?! And instead of offering to fix the problem, they chose to cancel my order and refund me this morning. I have referred numerous family and friends and been a good customer for 8 years and find this a poor resolution to a problem they admit to having. Buh bye Felicia!

Tip for consumers:
A customer has no way of talking to them if there's a problem. It's up to their discretionary whim on whether they choose to respond to your emails or not.

Products used:
Faux eyelashes

Service
Value
Shipping
Thumbnail of user bayleigha
1 review
54 helpful votes
February 16th, 2020

DO NOT ORDER. I thought I'd give $1 makeup a try however I placed an order THREE weeks ago and they just took my money and haven't sent anything. I have tried to contact support FIVE times and I get an automated email back saying they will reply within 24 hours. Still no email back. They stole my money, sent me no products, and now ignoring my messages. This place is a scam. Do not order if you don't want your money taken.

Thumbnail of user rebeccap1133
1 review
3 helpful votes
December 4th, 2021
Verified purchase

I've been shopping from this site for years and I've never had a bad experience. Products can be hit or miss but the reviews that other shoppers are able to leave on each product are extremely helpful. It's very easy to weed out the good products from the bad. My orders have always been fulfilled surprisingly quick, and products are full size and good quality. I've found a few of my favorite go-to items on here, including a liquid eyeliner that is to DIE for. I even bought 2 extra as a backup in case they run out of stock (:

Products used:
all cosmetics

Service
Value
Shipping
Quality
Thumbnail of user shaylam38
1 review
9 helpful votes
February 12th, 2022

I have ordered $35 worth of stuff with 2 day shipping. I have not received the order, and now they are not replying to any of my emails. 100% a scam. I would not buy from them. Also, the tracking number for the delivery company is now non-existent. Disputed with my bank. Again, DO NOT BUY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ljb15
1 review
1 helpful vote
June 5th, 2021

I just received my order today. Other than the other things that went wrong with my package, like things being out of the package and my product being bent. My main problem is I ordered a specific pair of Green Ombré Glasses that were big enough for my face. I received a Pink Ombré one that was also too small, I checked my receipt that I received and it did say "Green Ombré Glasses." I would like to know as to why I received the pink one rather than the initial green one I ordered?

Tip for consumers:
Be mindful, that the what you order will not come as you they look in the images.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottj36
7 reviews
23 helpful votes
November 5th, 2023

Miss A/Shop Miss A is a make up, and beauty store and website which advertises low cost and affordable shipping. Many items are $1, while others vary between $1.33 to $1.77. I love their facial wipes, hand spray, and facial moisturizer. I've been a customer since 2018. I like several aspects of their business - the items and the price point. If you become a rewards member with them, you'll get emails about their special sales. They will offer discounts, or $1 shipping. You can use your rewards to get discounts or free items. Once you place an order you will get it around 7 to 10 business days. There are times when they have delays so it could be longer.

That takes us into the negatives. It takes awhile to get your order so you have to be patient. Most of my orders I do get in the 7 to 10 business day time frame. Another thing, in order to get a refund for a lost, stolen or damaged product(s) you have to buy their shipping protection which currently costs $1.49.

Pros:
- Affordable products, most items are $1 to $1.77 each.
- Promotions throughout the year - percentage off order or $1 shipping.
- Rewards program: you can earn points to get discounts or free products.

Cons:
- Shipping can be long (7 to 10 business days)
- You must purchase their shipping protection if you have any problems with the order

In general, I like them. They sell pretty good products, but they would have a better score in my opinion if they worked on their shipping time and if they didn't make you buy their shipping protection.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabetht1593
1 review
6 helpful votes
December 26th, 2022
Verified purchase

I was so happy getting all this cute cruelty free makeup, I got the pink and red eyeliner, as soon a i got home I tried the pink eyeliner and in less than 20 secondsy eyelid started itching, and then the nightmare started. I removed it and wash my eyes under the water, my eyes got red as an apple, swollen and created this clear ball inside of my eyeball, 1 hours has passed and I still can't see properly.

Service
Value
Thumbnail of user crystalse
1 review
1 helpful vote
September 16th, 2023
Verified purchase

I ordered on September 6th, 2023... Today is now September 16th, 2023. I have not gotten a tracking number at all. No updates whatsoever.
Let that sink in. Even though this place is so cheap, avoid it at all cost to avoid a headache.

They take forever to reply and have shortened the hours and days of when their customer service team is available. Can you believe that?

They do not have a system in place where the rewards points return to your account. You have to literally email them and wait for their reply and then, and only then, you may get you rewards points back.
They make you pay for extra tax on top of tax on top of another tax and on top of a package protection fee.

They do not notify you in your email before your order ships if you are missing something or an item is out of stock. That is unprofessional and scamming. You can tell they just care about the money.

They place repeat items on their website, so when you think you are getting something different, you are not. That is scamming.

This company has gone downhill from when I first used it (3 years ago), they will be losing a loyal customer due to their consistent unprofessionalism, inconsideration, inconsistency, incompetence, and carelessness.
What I believe is happening as well is, that do not have enough people on their team and they are being cheap and stingy in terms of hiring more people, inducing extra hidden fees on top of regular tax, and avoiding customer reparation. This company is no longer a good company. Once my order arrives (which is better because if not...ooo wee), I'm bouncing. I need to save my money anyways.

Tip for consumers:
Avoid shopping here to avoid brain aneurysms.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danas324
1 review
31 helpful votes
May 20th, 2020

They use to be an ok site pre-corona, but now they've become a big scam. Nowhere on their site are they stating that orders aren't being shipped. I've been waiting nearly two months, and have been lied to and taunted. They're really sneaky too, they send a pre-shipping notice to DHL, but never send them package to be shipped. Horrible customer service, one lie after another. I despise this company.

Thumbnail of user savonnj
1 review
3 helpful votes
December 21st, 2021

I've ordered from shopmissa.com a handful of times and am usually very satisfied. The products are always as they appear on the site in person and they are well packed. The issue is shipping; I placed an order 12/5 and with no update email after requesting ETA, the tracking says it will arrive 12/30 when their website states 7-10 days standard. I needed this package for Christmas time and now I have to run to stores to replenish the products. If you need your products at a specific time please take that into consideration.

Thumbnail of user samian6
1 review
22 helpful votes
July 1st, 2020

For a free shipping I purchased $36 worth of items and waited for a long time. They provided a tracking number and I tracked them every single day without any progress until suddenly they said its delivered out side of my front door. I was taking a walk in front of my door and they totally lied. Miss A said they will not take any responsibility after the status "delivered". My husband went to the usps office and they said to claim to the insurance but I don't know they have insured the delivery or not! I think its a big scam and don't fall for it ladies!

Thumbnail of user chloej34
1 review
18 helpful votes
May 22nd, 2020

Ordered from this company almost two months ago. My package apparently arrived in my country 3 weeks ago and I've not yet received it. Miss A told me to contact customs and my local postal service to which I did and neither have record of my package ever being in the country. The customer service is actually shocking. Zero help at all. They don't care at all for any of them customers. Stay well away. This company is a complete and utter scam

Thumbnail of user jackieo132
1 review
1 helpful vote
February 13th, 2023

Makeup is ok. Blender sponges amazing as are the cleansing facecloths. Jewelry cheap but fun. I have got much use out of their rings and earrings. Storage units are good. Scrunchies and hair items are ok. If you get something that you don't like, it's only a dollar! Never had a problem with delivery(Canada) but their tracking is useless.
Ours arrives via Canada Post not DHL as claimed.

Tip for consumers:
Fun and inexpensive. I have ordered many times and always
got exactly what I ordered. I also live in Canada. If you keep your order below $40 US you will not pay duty. I learned the hard way!

Products used:
Makeup, hair accessories, earrings, storage for makeup, brushes, bath accessories (masks, headbands, cleansing cloths- no bath bombs.)

Value
Thumbnail of user patriciag1152
1 review
15 helpful votes
December 18th, 2020

I placed an order with them on November 30 and didn't receive my package till December 19. The products are well pigmented when it comes to highlight, eyeshadows, and lipsticks. Although one lipsticks I got was expired and smelled really bad. The packaging is just horrible and the makeup brush didn't even come in a package how em I supposed to know if this has not been used before. The eyelashes and the anti aging cream were not closed either. This was the first time ordering from them and most likely the last time too.

Tip for consumers:
Don’t waste your time nor money with Miss A!!!! Not worth it

Products used:
I did not use any of the products from the pictures just didn’t feel comfortable using any of those since they are not even sealed.

Service
Value
Shipping
Quality
Thumbnail of user kristab147
1 review
6 helpful votes
September 22nd, 2021
Verified purchase

I ordered from this site and was very excited. I never even recieved my package and it was returned to miss a. Apparently their policy is that they will not resend out the same package. Many of the items I previously ordered were now out of stock. They also kept my shipping fee. My shipping address was 100% correct as I double checked. Im not a fan of their customer service at all and would absolutely not recommend.

Thumbnail of user baileys138
1 review
0 helpful votes
October 20th, 2022

It is very beautiful and shipped to Canada in 15 days on standard shipping! It was well packaged and was not broken or damaged. Although I ordered the "Toffee" concealer but it did not come as i expected, but was worth it. I bought these cute hoops and stud 6 pair earrings and they are fire LOVED IT.

Tip for consumers:
You will love this. It is AMAZING!!

Products used:
I used all of it, it was amazing. The shipping was 15 days to ship to Canada on standard.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pal8
1 review
2 helpful votes
August 19th, 2021

There is never once where I will receive the correct items that I ordered. I ordered eyelashes and I received a different lash style but it was in the box with the name of the lash style that I wanted, this happened 2 times, so I just stopped ordering lashes from them. I also had an order that had only five items but somehow they managed to forget an item. I also ordered a jaw clip and they gave me one that has some weird discoloration on it.

Thumbnail of user dejaj6
1 review
12 helpful votes
April 24th, 2021

They have the worst shipping and handling ever. I placed a order on April 7th and I didn't find out until April 21st that the order never processed. (They lost my package basically) I only found out because I had to email them 8 times. Hot mess! They need to stop using dhl for shipping

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/

The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.

We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.

Our vision for MISS A is to become the world's leading fashion brand for all ages. MISS A is striving to meet the demand of every customer who desire to explore innumerous selections of trendy fashion accessories. Building on the company's extraordinary success, a store opening programme will begin in 2014, averaging 25 new stores each year

Company Representative

Thumbnail of user baikb
ShopMissA R.
Typically does not respond to reviews

How do I know I can trust these reviews about Miss A?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Miss A?

Related forum posts

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products.

Why are cruelty-free products important to you?

Can you share why cruelty-free products are important to you?

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products