Thumbnail of user kellyi2

Kelly I.

2
Level 2 Contributor

Contributor Level

Total Points
515

6 Reviews by Kelly

  • eBay

5/27/15

I had to take legal action against them as I have had similar experience as those written of below at the end when they decided to announce they are going out of business ('merging with google' they say). They stole my money and ignored 60 plus emails. I ordered, they send email saying some merch I ordered is unavailable (after charging my card) but instead of refunding correct amount they refund what they please (a percentage). Then I receive the other items totally stained, ripped and had to throw in garbage. Obviously trying to get rid of last of garbage merchandise. Also I am not ever getting my store credit back now they made sure of that. So now they will have to deal with it legally. What scumbags. I really liked them in the beginning but you don't steal money from me and ignore every single email for 2 1/2 weeks (says right on website 'we will be answering urgent emails until August 7th', but no phone or FB) Liars. Totally unethical. They will not get away with it at least not with me.

  • ShopLately

3/9/15

I did have issues with them (pricing, wrong items shipped) but they do have responsive customer service and in the end it worked out so while they did stress me out they also fixed it eventually. Be cautious but I would say give it a try.

  • Miss A

3/9/15

They take a long time to get back to you if you have an issue but eventually they do and they will help you. It was scary to have to wait that long but when they did get back to me they refunded without a hassle so. I'm not all in or all against. Also never order earrings from there as even after I disinfected them they all caused big infections not sure what is in them. For a dollar. They have nice necklaces though

  • Vitacost

3/9/15

UPDATE 2: They have gotten much better. Started out absolutely horrible with my first several orders but now they are really making an effort to do the right things and I am a customer for now, in spite of all the unethical things which took place in the beginning. I do give credit when someone improves and they have.

UPDATE: I am changing my rating adding one star as after going through hell with them initially I now have access to a person, the director of something, who is able to address my issues as they come up without a hassle. But because of the extremely bad experiences I had in the beginning I am still only staying at 3 stars. I am a regular customer now. But still VERY wary each and every time I order as it was quite bad initially.

  • DressLink

3/8/15

Never received my order months have gone by. Nobody responds to emails. No phone number. They refused to give refund (or acknowledge me at all) so I had to have my credit card dispute charges. Only way to get reimbursed.

UPDATE: person from Dresslink responded to me here on SiteJabber below, and I have gotten back to her. When she asked for my order number I provided it to her. As expected, ever since I provided her with my order number…complete silence. OH-except for a request from another rep to change my rating because it 'hurt them'. But no addressing my issue as soon as they are provided an actual call to action with a real order number. This is their pattern. Totally expected. This message below she left…all for show. She has not responded to me and will not ever.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the problem, and beg your forgiveness. Could you please kindly provide your order number and registered email to sales@dresslink.com? then i can check the problem for you. And normally, if you have any problems, please kindly contact service@dresslink.
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, thanks.
Have a nice day!
Yours Sincerely,
Phoebe
Customer Service Department

  • Boohoo

3/8/15

Customer service is the worst. The measurements they give on their site are not the actual measurements (yes I checked how to measure, etc.). The order arrived 3 weeks after the time frame they tell you it will arrive. Items were ripped, defective. Items were missing from package. What they tell you or have written on website is never the same a 2nd time (not honest). Just a bad experience from top to bottom. I am waiting (of course that's what you do with them) to see if I will receive proper refunds, if not (I don't expect much from them) I have other options to deal with them. So disappointed

UPDATE: things only got a lot worse with them well after this review. You could not pay me enough to ever do business with these people again. Holy cow. No.

Kelly Has Earned 35 Votes

Kelly I.'s review of Vitacost earned a Very Helpful vote

Kelly I.'s review of Miss A earned 4 Very Helpful votes

Kelly I.'s review of Boohoo earned a Fraud Buster vote

Kelly I.'s review of DressLink earned 12 Very Helpful votes

Kelly I.'s review of Boohoo earned 7 Very Helpful votes

Kelly I.'s review of eBay earned 10 Very Helpful votes

Kelly hasn’t received any thanks yous.

Kelly doesn’t have any fans yet.

Kelly isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user zackgul30
Aftab G. reviewed eBay
3/24/24

Oh my God! Somebody here tell me what the h-ll is going on with eBay? They restricted all sellers...

Thumbnail of user adamd1132
Adam D. reviewed eBay
3/17/24

So theirs days are numbered. You can't make money on eBay as a regular seller. They'll restrict...