Miss AReviews 296

Shipping took time, but was worth it! I thought this would be a fun site to try. I received everything i ordered. Prices are nice, and i really liked the packaging it came in!

UPDATE
I was reimbursed the cost of my order fairly quick (within 10ish days). They were extremely remorseful for the way my order got to me and were generous when it comes to future purchases that I may make. Because of their quick response, reimbursement and a sense that they actually care for their customers, I am bumping their rating to 5 stars. I am happy that this had a good ending. While I can't give an opinion on the actual makeup etc at this time, I can say that their service etc is very impressive and helpful.

Original post;
I received my order yesterday. It was 94.93 CAD. I paid to have it shipped quicker. That didn't happen, and when I was notified to pick my package up at the post office, I was also hit with a COD charge of 14.10, apparently from DHL, with the excuse they had to pay customs. My package when ordered weighed 3 lbs (they said on the order sheet), but somehow jumped to 4.8 lbs which incurred another charge at customs. I can say with certainty that it sure wasn't the professional packaging that made up the extra weight. Sadly, that's not even the worst part of this whole scam. I provided pictures here of what I received yesterday. Perhaps I got what I ordered but I cannot tell. Obviously they don't know how to package anything, nor do they know what bubble wrap is... I don't think their priorities are the customers or their products, it is only the money they receive. I'm pretty disgusted with this experience. I have demanded a refund of all charges I have paid, and if they want their crap in a bag back, they can send me the funds to ship it back, including the packaging cost. I doubt this will get resolved to my satisfaction, but if it does I will update this and even change my rating to one of satisfaction. Until then, BEWARE OF THIS. Btw, their products, from what I can actually see, are dollar store quality. But for the price I didnt expect much. I did however, expect undamaged products that were intact and useful. I could rub the bag on my face I guess

Wow just when I thought customer service was dead along came chewy. I have been ordering from chewy for a couple of yrs now and yesterday one of my orders was dented up and leaking. I called the easy to see 800 # on the box and told them that 8 cans in one case and cans in another case of wet cat food were smashed and leaking. The young lady on the phone named Jasmine was so nice and apologized at 3 times and she said she would send out replacement cases immediately. Well i actually received them today. Now that's what I'm talking about. If you r a pet owner u are crazy if u don't buy all ur pet products from chewy. They are cheaper or very competitive w everyone else. I am definitely a customer for life. Thank you chewy for bringing customer service back.

There is never once where I will receive the correct items that I ordered. I ordered eyelashes and I received a different lash style but it was in the box with the name of the lash style that I wanted, this happened 2 times, so I just stopped ordering lashes from them. I also had an order that had only five items but somehow they managed to forget an item. I also ordered a jaw clip and they gave me one that has some weird discoloration on it.

Order two weeks ago never received my merchandise but as soon as I ordered no more then 10 mins was a status put out that they shipped my items which was strange being that it normally take a day or two. However after two weeks of my order never being scanned I called the post office and they claimed it never even made it to the center so I emailed the company and they told me it got lost and to weight 20 days to see if it shows up. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. Especially after doing research and seeing others with the same complaints a friend told me their warehouse was flooded and merchandise was ruined. So I don't know why they are still accepting orders if this is the case.

I'm very happy about the products i have ordered and the quality with the price being so low i was a little dubious but miss a has shocked me the concealer and foundation that i ordered are perfect for my skin the concealer gives a radiant finish which brightens under the eyes and the foundation sets to the skin perfectly. I always use high end skin and make up products and can say that i will continue using miss a... the hand cream in lavender is also brill. A very happy customer :)

I read a lot of reviews before ordering from Miss A. Most issues were with the delivery. I had absolutely no problem. The ordered shipped the day after I placed it and I received the package in just over a week.

Not sure if I want to order from them again. I am waiting for customer service to get back to me for this incident. Out of three shipments and paying over $100 so far I'm not completely happy. This last shipment might be the nail in the coffin. They completely messed up my order they packaged all the essential oils together. They all leaked big gross mess. They forgot an item. The lipstick was open and it looked used. The nail polish was completely old. The soap sheets we're open and then half taped up. I just feel that's very unsanitary for beauty products to be open and then sold. I do understand that these products are a dollar so sometimes what do you expect but still. And please keep in mind that even though they say cruelty free and they say that their products are not made in China they are and a lot of their products are not cruelty free and made in China just keep that in mind. Oh they will delete bad reviews all my reviews have been deleted!

Ordered on May 17 with standard delivery. May 27 stayed dhl deliver the package to country where the order came from. Till now i have not receive my package. They gave me international tracking info but check and call canada post but tracking not valid. Ask for refund but they refuse. They said once the package reached to country where the order coming from they are not responsible about it. What?! So basically after they took your money they dont care if their customer receive the package or not. First time experience this. We are neighbors country and yet the delivery it takes so long?! O did order online from other countries but i dont have issue at all. I regret that i have order from them. Actually i already prepare my 2nd batch to order but since this is happening I don't think i will order again. I am really disappointed.

Looking at this site it claims it's based in TEXAS but buyer beware IT'S NOT! They have someone here creating the labels. I spent $40 in JUNE 2021 it's July 2021 and my package according to tracking not moving no information. Next week will be one MONTH and I haven't received anything at all. I know that this company is NOT BASED IN TEXAS IT'S CHINA! They send cheap stuff from there to who ever is here in the USA and then they ship it to you MAYBE! I SAY MAYBE BECAUSE I STILL DON'T HAVE A UPDATE. Customer service is none existing because no one answers you! I will never ever shop there ever again. Buyer beware some of these positive reviews it's the company lying saying they loved it. Don't get scammed...

First time purchasing from them. I paid for cheapest shipping possible along with 6-7 eyeshadow pigments. The shipping was faster then i thought it was going to take. (Im in usa) Also, the loose pigments are extremely pigmented and a great deal for $1! Will be purchasing again!

I just received my order today. Other than the other things that went wrong with my package, like things being out of the package and my product being bent. My main problem is I ordered a specific pair of Green Ombré Glasses that were big enough for my face. I received a Pink Ombré one that was also too small, I checked my receipt that I received and it did say "Green Ombré Glasses." I would like to know as to why I received the pink one rather than the initial green one I ordered?

Placed a $19 order in April, received it on May 19th. At this point, they can't blame Covid, the shipping service is just terrible. I have ordered things from China that arrived in less time. Order prior to that in November had incorrect items. It was like someone just threw whatever in the bag to ship it off. Correcting THEIR mistake is also a hassle just for a store credit, not even a refund. Product quality, you get what you pay for. Overall it's hit or miss with them. Order if you're fine waiting a month for the package that may also contain missing/incorrect items.

Their shipping time is okay. Last time (Feb 2021) I ordered they took longer to ship because it was COVID + the big snow storm/power outage in TX so it was understandable. They sent me an email about the delay because their headquarters are in Dallas, TX.
My first order with them was from Sep 2019. I order 2 - 3 times a year when I need to buy more items (and especially when they have $1 shipping promo for order over $5; it's a great deal because I don't like to pay for shipping and I'm not gonna order $35 worth of stuff just to get free shipping - $35 is probably nothing compares to other sites but you will get a lot of stuff here.) I'm not really into make up so what I have ordered from them are pouches, razor (it's amazing trust me,) nail brush, hand mirror, face cleansing brush etc. All have been of good value so far.

They have the worst shipping and handling ever. I placed a order on April 7th and I didn't find out until April 21st that the order never processed. (They lost my package basically) I only found out because I had to email them 8 times. Hot mess! They need to stop using dhl for shipping

I've ordered twice from them before. First time was a breeze but both times they missed items and gave me back store credit when I'd contacted them about it.

This is my third time because you cant beat their prices and the quality of their cheap items are quite decent. Ordered March 13, just got confirmation on March 24 that I'll be receiving April 4.

Um... I'm in the same state as y'alls head quarters. I'm way too far from Dallas otherwise I'd go to the shop in person. I had better service from y'all when I ordered both times while visiting family in California.

Also what's the point of getting store credit? I literally paid for the items that weren't put in my order and I'd rather have them in since they said available on the site AT THE TIME that I bought it. If said items weren't please advise the customer. Lastly, since they seem to miss items in my orders and, hopefully third times a charm, I dont see a point of store credit anyway. For what? To have THAT order only be half completed?

I ordered products worth around $65. Im an international customer and my order number is *******. My order was shipped on 8th February and i havent recieved it yet. To be honest i really looked forward to the products but i guess ill most probably not get it. I email them often and track my parcel on a weekly basis but i feel like everytime i do so, i lose hope.

I have ordered 3 different times a massive amount of products I love how cheap an good quality it is. This last box 2 of the eye shadow pallets was messed up could have jus been the shipping. I got 2 of the same color pallets both are broke so there was loose pigment EVERYWHERE but id still order more. My nieces love wht I ordered for them to! It does take forever to get the package but worth the wait!