NordstroomReviews 707

I am extremely disappointed *******@Nordstrom. My daughter ordered a Father's Day gift (Order #*******)—not only was it never delivered, but it never even shipped! It just sat in their warehouse. There were no proactive updates, and there was no real help from support. Is this the new standard of "premium" service? I had to follow up and was met with empty apologies and no help. No escalation, no compensation, no care. Disappointing experience. I won't trust them again for important dates.

I returned some older boots i never wore and got a return label from them. After many weeks and calls i was told "they could not confirm what was in the box" and i would not be getting a refund or credit or returned back. I've never heard this reason in the history of returns at any store. They would not return them to me and said they were "destroyed". What a waste. Apparently it's in their small print that they have the right to do this. I will never shop there again. I could have sold them online for at least half the price!
They brag about their "generous return policy". Ha!
I bet someone is wearing them in customer returns!

I am shopping at Nordstrom for years. Yes they do cancel items every now and then. But were good at refunds. But I had a recent bad experience. They hv some new sellers in place, who lie about refunds and claim customer damaged their product. Peachaus - SoldThrough refused to refund my money, when I had right away packed the product and sent back. So now I didn't have product or money.
Next I contacted Nordstrom for days. Talked to 5 different agents. Each gave me different whtabout sob story. One even said they will override and put a request for refund, but next day on my app it said otherwise.
So basically not only they shove on customers bad suppliers but then ask customers to deal with them. On top their customer service agents don't follow through. They don't send you record of chat on email, or issue case number. I am not even sure the agents do wht they promise they will do. The first one said they will file an escalation. But shouldn't you get an email that confirms that. When I heard from no one for 2 days I had to followup and explain everything Again. In contrast Amazon issues you refund rightaway, even if it was to be issued by the vendor. Amazon doesnot want to loose customers. I am deleting Nordstrom app. Never again will be disrespected by staff of this company. Very illtrained and supplier-focused company. Hope they enjoy their new vendors while losing goodwill and loyalty of customers.

I placed an order online for a gift set on sale. Received an email the next day that my order was cancelled because the item was out of stock. Checked the web site the next day and they had the item in stock at full price.

Terrible experience! Purchased a very nice perfume for the wife and it included a free gift due to the cost of the item. I received the box completely sealed and in good condition. Upon opening the package it only included the free gift but not the perfume. I reached out to make them aware of the incident. They claim all the items were shipped and would not provide a refund or re-shipping. I was not interested on a refund but now I find myself without the item and $300+ out of pocket. DO NOT ORDER ANYTHING ON LINE. I highly recommend going to the store if you can't find the item somewhere else.

As I discussed with a Nordstrom representative, she assured me that a refund would be issued. However, about 30 minutes later, I received an email stating that they could not process the refund. I did not receive the package that was marked as delivered. It was shown as delivered to the building but not to my apartment door. This is a large building, and the office has confirmed that I did not receive my package.

I am confident that a large store like Nordstrom knows how to handle situations involving lost packages. Despite this, I took extra steps to locate my package because it contained my wedding ring, which has caused me significant anxiety and stress. I have sent an email explaining that I have not received my package, and in response, I received a rude reply indicating they are entirely irresponsible for resolving their negligence. I did not expect this from a company as reputable as Nordstrom. They should deliver valuable items with signature capture, which costs only $8 for the sender.

I feel so bad and confused, as if I bought items from a pawn shop, not Nordstrom! It seems they just use people to get wealthier. I will not give up. I will escalate this issue to the company CEO, media, court, and any other necessary channels. I did not receive my package, and I already paid for it. This is ridiculous.

I went into the women's dept. to look for a dress. I was in there for 25 minutes and not one sales person asked if I needed help. I saw 5 sales people while I was in that dept. looking around and only 1 was helping someone. The others were either walking around or chatting with each other. It was like a ghost town. I will not shop in the women's dept. again. This was in Kenwood Towne Center, in Cincinnati.

I had a terrible experience with Nordstrom. On May 8th I bought Christian Louboutin shoes from the website which advertised free "3 Day" shipping, well they didn't ship my shoes until May 10,2024 I didn't receive my shoes until May 15,2024, while during the long wait I kept ogling at my shoes via the internet because I couldn't see them in person shipping is as misleading. While on the internet I found another department store that had the shoes for $200 less, so I bought them. The plan was to return the shoes from Nordstrom.com to the Nordstrom store. On May 18th I went in store to Nordstrom to return the she's where they told me they cannot accept them because they're worn. They accused me of wearing the shoes I have pictures that I took of the shoes while sitting in Nordstrom I'd love to show images of the refused shoes. The shoes that I ordered for
The other department store was placed on May 16th and they arrived today May 19! True 3 day shipping the other store was better than Nordstrom in shipping time and price. The complete refusal to accept their own product in the condition that they gave it to me in is absolutely astonishing, this is Nordstrom at Aventura mall in Florida. I called the 800 number and he lied to them and said the shoes are in terrible condition and he cannot resale them, well these are pictures of the shoes that I took while sitting in Nordstrom.

Nordstrom dropped the ball with my recent order. Despite promises of fast delivery, my package took weeks to arrive, and when it did, the contents were damaged beyond repair. Customer service was unresponsive and unapologetic, leaving me feeling frustrated and ignored. Nordstrom needs to step up its delivery game if it wants to retain loyal customers.

I got a Tory Burch bag from Nordstrom. I used it only for four months and it got all ripped in rain. It got all discolored the $600 bag looks like fake. I have people commenting on my bag saying that I got fake bag they should not be selling stuff to people And ripping them off. It's not fair because some people they save their money to buy a good bag and this is what they get. It's a shame. I tried contacting Tory Burch. I tried exchanging in Nordstrom and at the end I'm disappointed and writing the review it pinches me because I saved all that money for so long and now I can't even use my bag.

Miss Dione C. At store #751, was very professional. She was quite patient and worked with me to find the perfect fragrance for me. She was also pleasant with my nieces who accompanied me to the store.

Lack of communication and unable to fulfill order. Expected more from Nordstrom! Totally unacceptable.

At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!

Ie: Store 223 Cosmetics Department:

Let me tell you first by saying what a joy and treat it is to walk into a beautifully designed Cosmetic Department. So many choice's beautifully displayed especially the Charlotte Tilsberry.

But, it's the curious warm and inviting staff that keeps me coming back for more.

Both Managers Kelly and Louis are spectacular especially Louis who went up and beyond to help me after my cosmetics either were old or had developed a bad smell which caused me to repurchase three quarters of my make-up and creams. I have him on speed dial for when ever I have a question. His pleasant nature, sweet charm and his willingness to go beyond to help a client is extraordinary. Although I only met Kelly briefly she too has that same ability and you can see the staff is happy and pleased to work for them as well as this Nordstroms location.

Lou's is just as lovely it's like greeting an old friend you need more like her. Alice Tracey the Buiness Mgr. For Anastasia Esthetician. She turned my Leonid Brezhnev eyebrows into works of art. I'm so pleased with my last two trips. I'm thinking about applying for a seasonal position.

I'm just about to turn 59 and like to take care of my skin.Always looking for that new lipstick to add to the collection or just to buy an old favorite it helps when the staff and friendly which just makes your day even if it's just a pretty new lipstick or blush. Maybe some new colored mascara from my favorite Lancôme's Hypnose 8. Oh by the way now comes in blue and brown. You can always treat yourself with a new mini size Idole' mascara@ 16.00 give it a try under your current. I work overnight at a gas station and I know one would think it's laid back but I like to be Beautiful on the outside as well as I'm in the inside. I hope the following was helpful, hopefully I'll see you soon shopping at this Nordstroms remember store 223 in Westfield Old Orchard Mall. On the corner of Golf and Skokie blvd. Skokie IL *******.

Excellent work everyone. See you soon!

Nordstrom has been going downhill for several years now, but Christmas time was a joke. Nordstrom Alderwood had NO holiday wear, no salespeople to be seen, (except in shoes, and I waited 10 minutes and had to flag someone down!) and instead of the classy pianist they usually have at the holidays, they had a woman with stringy (dirty?) long hair with filthy running shoes "DJing". I was so disappointed. Nordstrom used to be so classy, but their new "hip" style is losing them money! I grew up on Nordy's shoes, but they don't even fit them any more! I used to love to go a couple times a week, it was my only reason to go to the mall, but when the salespeople don't even dress in nice clothes, it says plenty. I'm sad to say goodbye.

Nordstrom is using a unreliable 1 star delivery service - T Force - that never delivered my package. They marked it as delivered at a locker at exactly 8:36 PM, but never delivered it. My building has cameras that were able to show no delivery service entered the locker room around that time. And they marked as delivered. An outrageous lie. Lost about 2 hours between chats, calls and my building office trying to figure out where the package was. Nowhere. Still in T force truck for all I know. Nordstrom should not work with such an unreliable service. It is a shame.

I purchased 4 items for the holidays ( never recieved the items) after speaking to 6 customer service related employees they said to call the police because they verified it was dropped off from a carrier. I was treated like a number ( they are programmed very well to handle objections or concerns) at this point I'm out of $900 on 4 small items and I want the people to know don't order online from them it's not worth what I have been through these last days before holidays. I'm telling whoever orders from them it's a dice roll if you receive the item you want. ( no details where they left package but they said they contacted carrier and gps said it was delivered to my address) that's all I was told from the delivery research team. No pictures of delivery no signature. They just drop off the package assuming you will get what you ordered. If it's jewelry they request a signature I was told. I'm very un happy with situation and the way it was handled. ( this message means nothing them) they move right on to next situation because they don't put themselves in the customers shoes. They told me to call police and after a brief conversation with police that can't do nothing for me ( its only for awareness to see if it is happening in current residential areas) for more police monitoring. I'm just sharing with whoever reads this it's completely not fair!

This is not the first time I have been notified that an item I ordered is not available. Whoever is in charge of this is not doing their job. The products are nice - when they have them but the overall experience of working with this company is not worth the aggravation. The same things can be found elsewhere along with the customer service you deserve with these prices. It seems they have not been able to bounce back since the shutdown. Sad

Bought a Le Creuset at black friday sale, they cancelled my order several days later, saying they ran out of the item. Of course, the item is still available, at twice the price today.
Shady practice. Wouldn't do right by me even when I communicated with their customer service.
Taking my business elsewhere.