The package took longer than I thought to arrive. However, they were moving warehouses at the time so this was probably the reason why. I placed the order on 4/27 and my package was received on 5/22. They did give me a discount code for my next purchase! Ended up using it to buy a blouse and the total was only $1.90 after (that's a steal!). The quality was what I expected and is similar to Forever21 quality. You just have to read the reviews and choose wisely. Overall, would buy again for the pricing.

I would seriously give this company 0 stars if I could. Poor customer service and slow delivery (that's if you even get it). I've been waiting since I placed my order on April 16. It almost reached me until it got sent back to China because of an incorrect address due to THEIR lack of attention. I've placed orders from them before, but this time they've really screwed up. At this point, I can probably kiss my order goodbye. I hope you all read these reviews before ordering. It will save you a lot of time and money.

I made a huge purchase on March 23rd (around$300) to find that only a few items fit as described. Knowing this would happen, I purchased the return insurance so that I could avoid the $5.99 return fee.

Their policy states that you are able to return within 60 days from date of purchase. 60 days would be May 22nd. I tried a couple of times to go to my account and find the "Return Item" button but had no luck. Finally, yesterday, on my last day of eligible return, I contacted a customer service rep and he assured me that everything will be processed and that I will get my return label.

Today, I received a message saying that the return request is invalid since I have passed my 60 days. This is unacceptable and I will not be out of money with a bunch of clothes that don't fit right or aren't even made well.

Someone needs to get this resolved for me right now.

As noted by others, waited weeks for my order to arrive; chat customer service and emails from customer service were totally contradictory! All excuses. I did find out that warehouse is in China and I think oriental models are used for patterns because the size disparity is unbelievable and ridiculous. Unnecessarily a little difficult to drill down to reach cust. Service or get a return label. Quality was good for the price, but so not worth the hassle - I will not order from Shein again - ever.

I've ordered from Shein many times. Yes some orders take awhile, but I understand it's coming from another country, plus if I'm not in a hurry to get them I don't mind the wait. When my order is going to be delayed, they're normally good about emailing me to let me know which I appreciate. I love all the maxi dresses I've ordered from them among other items. The quality is good considering the prices. Some clothes are a miss, but I simply return them them like any other online company I would order from. They return funds to your Shein wallet or you can have the option to transfer to paypal. I normally keep it in my shein wallet in case i want something else later. I enjoy the Great prices and unique clothes :)

I ordered my sunglasses about two weeks ago. I purchased two pair, two days apart. After a few days I received an email saying my first pair was shipped however, I could not track my shipment... still can't. Cut to this morning, I receive an email saying the second pair of sunglasses I purchased are out of stock and they don't know if they will be getting more, so they are just going to refund my money. That Blows! Cute merch... but can you say SNAIL mail!

Okay, so I read all the review and I was so torn by the negative reviews that I almost did not order. I'm so glad that I did not listen to the bad reviews. I am a XXL and ordered 4 dresses and one blouse that totaled under $100. Great! Unheard of. The wait time was not bad at all considering that fact that it did not ship from the US! I followed the size recommendation and everything fit as expected. The quality is equivalent to the price that I paid, but every stitch was in place. Soooooo, if you are like me and read the reviews first, take a chance.

I ordered clothes over a month ago. 6 dresses & a pair of shoes. I've received 1 dress, ordered it a size up, & it's STILL too small. It says you can track your package under my orders, but all it says is shipped. No tracking number. They sent me an email saying they credited me 500 points BUT they must be used within 15 days. So they want me to spend MORE money on their site before even recieving my initial order. I ordered these maxis as comfortable maternity wear. My baby will be born before I receive my packages. Do not order from this site!

I ORDERED MY ITEMS 3 WEEKS AGO NOW. I CONTACTED THE COSTUMER SERVICE MULTIPLE TIMES THROUGH THE LIFE CHAT AND ALL I GOT IS A AUTO REPLY FROM SHEIN. THERE'S NO NUMBER OR ANYBODY THAT CAN HELP YOU WITH YOUR ORDER AT ALL! THIS WEBSITE IS EXTREMELY POOR AND HAS BAD SERVICE! I RECOMMEND NOT TO ORDER WITH THEM! NO TRACKING OPTION BECAUSE IF YOU CLICK ON ON THE PROVIDED # IT TAKES YOU TO ONLY THE CLOTHES THAT WAS BEING SENT OUT BUT NOT WHERE THEY ARE!
SHIEIN IS A SCAM SITE!
THEY WILL TAKE YOUR MONEY OUT OF YOUR ACCOUNT AND DON'T SEND YOU WHAT U ORDERED BE CAREFUL!