Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I won one coat from sheinside free trail.The quality of clothes are good. There is no shipping cost so that's great. I love the designs and constant updates.
Their clothes are very good quality, i had ordered one cable knit sweater and a cartoon print sweatshirt, color were same as the picture. But delivery took longer than i thought.
My other orders have come smoothly, but the latest thing I've ordered order currently has been stuck at one place for 6 days! I'm really worried it's going to get lost in the mail or something.
I bought 10 pair fuzzy socks - Order # GSHNYQ24T000QX0. There are holes in two! I have complained and they will not even return them!
Very inferior product. Stay away.
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I have found beautiful clothing in this website and I do not regret buying something from here. Customer service is good, too. Enjoying everything so far.
Received my purchased but was dissatisfied Poor out shape material Ridiculous shipping rate No customer services No contact number Poor return policy You will never hear from them no more Government needs to shut down all the oversea companies They are capitalized over americans money and vulnerability
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered from sheinside nearly 2 months ago, and still haven't even come close to getting my package. Also, all of my items boasted "ships in 24 hours!" when in reality they haven't shipped after 56 days.
DO NOT USE THIS SITE. THERE IS NO PHONE NUMBER TO CALL. HORRIBLE SERVICE.
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for the waiting time.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. But the item Navy High Waist Pleated Skirt in your order sells well. We took more time to get it from the factory. The shipment was also delayed because of the cancellation request before. Hope you can kindly understand.
Your order was once shipped on 26 April. However, there was something wrong with the shipment and the whole order was detained at the customs. To save your time and bring you no more inconvenience, we decided to resend the order to you. Hope you can kindly trust us.
We have checked for you and found that your new order is under processing now. We noticed that you had contacted our customer service to change the address before. Do you still want to change your address? Maybe you can send us your new address via email later so that we can arrange it for you.
Sheinside is a fast growing company. All our colleagues are constantly improving our service and perfecting ourselves now. We will do better in future.
If you need further assistance, please contact us via dispute@sheinside.com without hesitation.
Thank you.
Yours sincerely.
Do not order from this site. I ordered two dresses a month ago and still have not received them. Also when you e-mail about your shipment all they say is it is our busy season.
Dear customer,
Have a nice day!
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
We are improving our speed of transportation.We will ship your items as soon as possible, we will give you the tracking number once the clothing have been sent.
Please feel free to contact us with this email: dispute@sheinside.com
Yours sincerely
My sister recommended this site and she has great taste in clothes so I did not hesitate in checking it out. They have the most stunning collection of wear.
I just woke up to an unauthorized charge of $652 from Shein. I haven't placed an order in almost 5 months. Now I'm waiting 24 hours for a "chat" response. I'll never purchase anything again.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Very cute dress! Its elegant glamorous and sexy at the same time. It fits really well and the fabric is a nice thick quality. I have got lots of compliments for this purchase.
I've bought several times from Shein and always been satisfied with my purchase... and so was I on this occasion. Items are just like the pics they show on their site. Great value for money.
Ordered a beautiful dress for NYE, fit perfectly and arrived on time, the quality was excellent and top rated. Great customer service. Will buy again.
Always super happy with my orders, great quality and beautiful pieces! There's also comments from other buyers so you can see what they think about it and how the piece fits. Love it.
I ordered 9 items all together, two of which arrived within 3 days and I don't know where the rest are, I'm concerned about how long they will take and if they'll even arrive
Hi K,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the rest items are in the second package.
The tracking number is JK9940XXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, you will receive it soon.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
After reading all the awful reviews I decided Not to order. That's too bad because they seem to have really cute items. Thank you for reviews...I'll shop elsewhere...
So awful! DO NOT ORDER FROM THIS PLACE. It's complete bull$#*!! My order has been stuck in transit for more than a week and I ordered 2 weeks ago! GET YOUR $#*! TOGETHER SHEIN! This place need to be taken away from the internet because it's never getting my money again.
On top of that there is NO WAY you can contact anyone, every phone number is disconnected.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Paid for express shipping and didn't receive my parcel when promised.
Also changed tracking number and it become a dead end to track!
Still waiting!
Not impressed
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Love shein! Always getting great deals on this app. So happy there's a pop up store! Most of my bathing suits are from here and they have the cutest body suits!
I ordered around 3-4 times. Always receive my order, even if the shipping time take ages! Must be patient. The quality is not that bad for the price.
But never had any problem.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for ordering from our website.
We checked your order, the tracking number is LW496805XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package was delayed at the customs, we will urge the shipping company to accelerate the process, please kindly wait a few days.
If you need any help, do not hesitate to contact us.