I waited twenty days to received my items, but this company was keeping me informed on my order. They gave me 500pts for the delay. Once shipped I was able to track my order. The items were nice and materials were acceptable for the price you pay, although most did not fit because the sizes are not according to US sizing chart. This company are for smaller individuals. I gave a few items away as presents. Didn't bother to return any item because it's not free, and didn't want to wait another 3 weeks. I was satisfied with customer service! Won't buy here again!

My experience with SHEIN has been nothing but positive so far. They are true to the sizes displayed as long as you can convert to centermeters. It would be helpful to see them in inches or model size legth in feet. The quality and photos of what I received were spot on and better than what I typically find in local retail stores. Only down side is the delivery time is fairly slow. But to be fair they were in the process of moving warehouse location and posted a notice on their website stating this fact. Plus as mentioned in other reviews some items ship from china which you can expect longer delivery times. So if your not in a hurry it's worth the wait. I've continued to order over and over with this company and have been completely satisfied.

All though I have not received my order yet, and paid extra for expedited shipping, I've received an email confirming that my order has been shipped, but it did not provide a UPS tracking number which makes me wonder if indeed it has been shipped. I wish I would have done my research prior to purchasing my item. I just thought about it after I read an article on scammers and Shein was listed. I hope it's not true and I really hope my order is on the way and expedited.

My order was included in "priority dispatch" and "expedited shipping" meaning I could get my order in as early as 7 days, or wait up to 2 weeks. I thought this was great, especially for an over seas company... BUT as expected, it was too good to be true. SheIn lies about shipping and delivery times. I waited 32 DAYS to receive my "priority" package. Absolutely ridiculous. I contacted customer service multiple times asking about my package and they just kept assuring me I'd get it eventually, and that I can contact them again once I get it.

So 32 days later I get my package... and an item is missing. No surprise there. While I will be keeping a lot of my items, I truly don't know if the hassle is worth the affordable prices. I could have paid slightly more at US stores and received items more quickly and with much better service and accuracy.

I have not returned yet, but I already know that their "hassle free" shipping is a scam. They say that a "return item" button will appear in the order history, but there is no button! Lovely, guess I get to deal with their terrible customer service again.

Minus ten stars for Shein.
Firstly no courtesy of sending an order confirmation email. Everyone just remained in their shell and for the 1st 7 days i was still wondering whether the order was placed even though the money had been deducted

Secondly they promised 3-5 days delivery and the items came years after.

And lastly, my order was shipped from GUANGZHOU CHINA (boldly tagged) and they claim to be in USA and Australia. I was still trying to convince myself until i opened the package and saw that i wouldn't buy those shoes for $5.00 talk less of the price i bought them on their site

So after my initial review, I was contacted regarding my order and given a tracking number within days if not hours after. It still took an additional week or so, and my order was split into to two shipments. So here's my advice, if you're ordering something for a specific event, order it at least one month in advance. Be sure not to click "confirm delivery" until you receive everything you purchased. As for the clothes and how they fit, my advice would be to pay close attention to the size chart for every item you want to purchase and read the reviews if they have any for that particular item. Most of my clothes fit but a few were too big and the material, although described as light and for the summer, was thick and heavy and more suited for the fall/winter season. Would I recommend using this site? If you have the patience to wait for almost a month for your items and don't mind taking a chance that some of the items won't be as described, go for it. They're not expensive but you will have to contact them in order to actually get a true estimate of when your items will ship. Since I have a store credit because one of the items they allowed me to purchase was no longer in stock, I will most likely purchase from the site again, but after that, I think I will just stick with purchasing clothes from actually stores. Does it cost more? Yes, but at least I know it fits, it's exactly as described and I don't have to wait a month to receive them.

Don't order from SheIn that's all I have to say. Don't do it! I ordered my items (three shirts, a t-shirt, and two pairs of shorts) a month ago. Didn't hear a word from the company for two weeks (order said it was "Processessing".)Finally I write a ticket (their way of costumers summiting a complaint) and ask why I haven't gotten a tracking number it's been two weeks. They respond and say they were waiting on one of the shorts before they shipped everything. I asked them to just ship what they had, and please send me something, the items were supposed to be here by 4-7 days and it's been two weeks by that point. Then they try and cancel the entire order and refund my money! Luckily I stop them and say I want the items, so they ship two packages. One with everything and one with the one pair of shorts.
I wait. I wait two weeks. I have a tracking number but the site won't work.
Finally the clothes are delivered (month after ordering). Shorts are great. The three shirts are thin material, cheap and just not good quality. AND the t-shirt that was listed in the items in the package wasn't there! Just missing. No notice it was in another package, it was supposed to be there and I paid money for something I didn't get.
VERY unhappy with the whole experience, wish I could get my money back. Don't order from them, it's a hassle and items aren't worth the money or wait.

I have ordered and it's been MORE THAN A MONTH and I still haven't received my order! They keep saying it's in transit for more than 2 weeks every time I ask! All I can say is that I feel like they stole my money! Thieves! I will never order again this was my first time and it was the worst experience! The delivery takes a maximum of 20 days to be delivered to my country and now it has been more than a * month! Excuse my language but I am very angry! Every time I ask them about it all they tell me is to wait... I can't even track my shipment

*Language redacted by admin

Honestly im speechless, i havent recieved this kind of behavior from a retailer EVER! I ordered something a week ago and it hasnt even shipped yet and is still processing. Their frwaking customer service page doesnt even exist and i wait for hours on their live chat but its damn fake and nobody ever even comes on the live chat. I came to read reviews because I thought maybe I made a mistake and its a fake company since theres no news of my order and they have no customer service, number, live chat, nothing. So dissapointed

I ordered 3 items from Shein, I received 2 in less than 1 week and the items were amazing, good quality and true to size. However, the 3rd item took almost 1 month to get here. I reached out to Shein early on since it was a birthday gift and they instantly reached out to the shipping company and expedited the delivery. They also rewarded me with 1045 shein points which i used to order a gorgeous dress for only $6. I highly recommend them and will be ordering again.

I made my order on the 30th April, today it's 24th May and I haven't received it yet! It's ridiculous! I chose EXPRESS DELIVERY and on the 10th May I contacted them because they hadn't even sent my package. They told me they were waiting for some items which were out of stock, but if I hadn't asked they wouldn't have told me anything! I told them to send me the items they had and I got a refund for the others. They told me they would immediately ship it but they didn't do it until the 14th May.
I do have a tracking number but I don't know when my parcel will arrive.
On their website, they claim the delivery time takes 3-7 days to Spain and I have been waiting for 25 days and I still don't have my purchase!