This company is insane and it is not stopping to create problems to me!
I have just received an invoice from DHL asking from me EUR40 for the CUSTOMS, this in the conditions i have already paid $25 for express delivery in 7 days (China -> Netherlands, Europe).
DHL has informed me that the customs are paid when a package has a value more than $22, and twinkledeals.com declared my package was $24,4. Not to mention my order was in value of $62. Is this black money what they do or what?
They don't inform us about the customs value, nowhere is this written! Why should i pay EUR40 when i have already paid for delivery and products? I was not informed!
I am thinking to sue this company!
**** DON'T ORDER FROM THIS WEBSITE ***
Dear Irina,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
The tax is depend on your local custom and is out of our control.
For more about this, please refer to http://www.twinkledeals.com/shopping-faq
Thank you very much for your understanding.
Twinkledeals Customer Service