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As noted by others, waited weeks for my order to arrive; chat customer service and emails from customer service were totally contradictory! All excuses. I did find out that warehouse is in China and I think oriental models are used for patterns because the size disparity is unbelievable and ridiculous. Unnecessarily a little difficult to drill down to reach cust. Service or get a return label. Quality was good for the price, but so not worth the hassle - I will not order from Shein again - ever.
Liz A.'s review of SHEIN earned 3 Very Helpful votes
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Hi Elizabeth,
Thank you for ordering from our website.
We are so sorry for the delay of your package, if you are not satisfied with the item you received.
Please download a free return label on our website and return it back.
Just follow the instructions as below.
First, confirm the delivery of the order in My Orders.
Then click the Return Item button.
Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.
If you have any other concern, do not hesitate to contact us.