I ordered 3 items (large) I was at first impressed with the pretty tops, how wrong could I be, two I could hardly get over my head if they were for a 12 yr old would have been fine. I contacted the company and they sent a pre paid return label, all fine so far until I went to thelocal post office they refused to accept it as it wasn't on their system, I then had to go to the main Po who reluctantly agreed to take it but couldn't give me a receipt and no guarantee of getting it back to Belgium. Several emails later to the company I finally this morning received a email saying my account has been credited only to find £14 instead of the £27 I had spent. Be warned.

First I found the site on facebook and I was so impressed with all their clothing so I decided right away to ordered but I forgot to read the reviews about Shein I purchased worth of $152 and on the next day I found they charged me $4 for express shipping. The package arrived with in 5 days only which is really fast! Then Before they deliver my package the DHL company called me that I have package from Singapore and I have to pay like $205 I think, as I remember more than $200 so I refused I told them that no I wont accept and pay any taxes or duties for that it is more than the amount that I ordered from them I a very upset so I contacted customer service that are really terrible because they don't have contact number only chat on their site so but anyway one of their customer service said I used International site. But it's not exactly right they try to scam people so I asked to give my full refund or else I will file a complain! Then They refunded my money. I wish I read the reviews about their site before I order anything. So BEWARE!

I have purchased some items since the 24th of June and it is now the 4th of August and my items have not been shipped as yet... as a matter of fact I have chatted with them via their online chat service and they promised that I will receive the order in the next 15 days and I haven't yet, furthermore since then I have contacted them again and they have been ending the chats. I have ask them to refund my account and they said no. Shop at you own risk these people are scammers.

When I made my first purchase, I was a little nervous. I had bad experiences with wish and a few other online stores. Cheap material, clothes that didn't come close to fitting even if I went by the measurements.
That is not the case with SHEIN at all. Every single item has fit me perfectly and has been of either decent or really good quality, which is amazing, especially for the prices. I've now ordered at least 10 different times and haven't felt the need to return anything. I am always careful to read descriptions and reviews however. I will definitely continue to shop on this site.

The return process is terrible. I had to return almost everything I ordered because the sizes were so off, so I got a ticket, I got the print out for the return and I returned it to the poststation. Up until then everything was fine. But that was a month ago.
The Customer Service always tries to write me in German (which is either obviously badly translated by google translator or someone that is learning for about 3 months) eventhough I write in English. I don't even understand what they're trying to tell me in German most of the time, and I'm a native German. Anyway, I've been waiting for my money now for ONE MONTH and I had to send the package to Belgium, which is only a few hours from where I live. As proof they asked me to take a picture of the package before sending, and I did. Well, doesn't really help. Now I'm waiting for my 70 for a MONTH. I read in another comment below that legally online retailers have to refund and return items within 14 days, under the' The consumer contract Regulations', so I will also have to take this further if it doesn't get resolves ASAP.

Ordered and sent over half the stuff back but apparently nearly three weeks later they claim they never received the return and I need to send a proof. Having read loads of those return issues with Shein I believe I will never get my money back and they are just a scam! Horrible to steal from people and not caring at all. I order all the time online and return from others retailers but never had a return issue or they haven't received it especially retailers who are sitting abroad like Cos. They always received returns. Interesting that only Shein seem not to get the returns. Stay away from them!

I placed my order on July 15, paid for "expedited shipping" and I still have not received my ONE item I purchased. I contacted customer service 3 times and I just get the run around. The tracking webpage gives me no information whatsoever on my package location let alone when I am going to receive it. Earlier I live chatted with 'HONEY' and she told me the same thing other representatives have told me, "Expedited shipping is 5-7 working days and the item was shipped out 7/17/17 and that they are sorry", Its been 9 working days and nothing. Total let down.

After reading all these reviews i am quite unsure how I feel about the shipping time and I am a bit worried. I ordered my clothes thinking it would come in about a week but it seems like it will take much longer. I am going to a festival and was hoping I could wear the clothes I orders from this website to it. I have received a shipping confirmation but never received a ups or fedex tracking number or an estimated delivery date.

I don't understand how Shein thinks they are going to become a well established online retailer (such as boohoo or misguided) if they make returns so difficult.
- firstly you have to 'send a ticket' to ask to make a return.

I found Shein from Facebook and was very excited, as the prices are good and I'm going travelling in the New year so I could get lots of swimwear from there.

So I ordered a variety of swimwear for choice of style and size, not realising they don't accept returns of swimwear- this in itself is ridiculous. I do not know any other retailer, online or instore who do not accept returns of swimwear if unworn.
They don't even accept exchanges- I am a size 8 and all but one of the size 'small' but two small for me, but apparently they don't even give you the chance to order a variety for fit.

Legally online retailers have to refund and return items within 14 days, under the' The consumer contract Regulations', I am still waiting for a reply back about my return, but if there is any problems I will have to take this further.

I was very excited when I found this website, but I literally cannot order from them again if they don't accept return on unworn swimwear- I don't want to throw my money away.