Katrina W.

After about a month of headache emailing Shein back and forth to agree on return shipping prices that they scammed me on, I finally sent back the items. It's been more than a month since they received my return packages and I still haven't gotten my refund. They told me it would take 10-20 business days for it to process. It's been 25 business days. This is so ridiculous. I just want my money back already.

I would never ever shop at Shein. Yes, you'all be satisfied with about half the clothes you receive, but the other half is either terrible material or looks nothing like the online pictures. The return is then the biggest headache of your life. I received so many emails during memorial weekend with free shipping and return deals, which is why I proceeded to order twice over that weekend. However, when I wanted to return a couple items from both orders, their customer service rep, Camille, told me that I don't get free returns because I used the international site, instead of the U.S. site. I clicked into the website through my email... We then sent about 25 emails back and forth where she was rude, had terrible grammar, had terrible service and finally agreed to give me free returns on only ONE order. I don't understand how a company can advertise free returns and then blame the customer for using the "wrong" website LINKED to the email. When she finally gave me the shipping labels (one that I still have to pay for because at this point it was too much of a headache for me to argue anymore), the post office said she gave me first class shipping labels that only allow packages of 13 ounces, which is less than ONE pound. I emailed her telling her the situation and she responds that I only have five items and so the weight should be fine. And that if the USPS does not allow it, I would have to pay for the return fees through my own expenses. Excuse me. FIVE ITEMS for 13 OUNCES?! This company is actually ridiculous and tries in every little way to squeeze the extra dollars and pennies out of their customers. They do not at all care about their customer satisfaction. I will never shop here again.

I ordered more than $100 worth from this company and it said 5-6 business days of shipping. After about 10 business days of not receiving my items, I shot them an email asking about my package and they told me that I had to wait another week to see and that there was nothing they could do right now. When I finally received my package almost 3 weeks later, the packaging was ripped all over which 2 giant holes and then wrapped together with plastic wrap to keep the whole thing together. In addition, 2 of my items were missing, the quality of everything was horrible and had a weird smell on it and the one item that was actually somewhat okay had black stains on it. The company also does not have any phone # for you to call, which is super sketchy in itself. I just really hope that they give me a full refund, despite the missing items and pay for any packaging costs as the packaging is clearly in no condition to be used again...