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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
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Product
Customer Service
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Membership Programs
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Shein Reviews Summary
Shein has a rating of 1.7 stars from 4,965 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1931st among Women's Clothing sites.
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I love shein's site. All the items you buy are perfect, without defects, just like in the photos. Even the delivery is perfect and the package is well packed
I really love the site of Shein. I order on this site not for the first time and every time I remain completely satisfied with the quality. Large range, the latest models, all stylish and high-quality, affordable prices. Order quickly send, highly recommend the site.
I loved my dress so much! It came quickly, looked better than the picture and fit perfectly! I love my Chiffon Geometric Print Maxi!
It was my first time ordering from shein and I'm so surprised with the quality. I ordered a star pleather jacket and I can't believe how great it is! Perfect fit, great quality and unbeatable price!
Avoir une commande de SheIn à plusieurs reprises et n'a jamais eu de problèmes. J'adore la sélection de produits. Continuera à commander chez eux, l'expédition relativement rapide, les prix incroyables et les sélections énormes de tout!
I've bought several times from Shein and always been satisfied with my purchase... and so was I on this occasion. Items are just like the pics they show on their site. Great value for money.
I have bought two tops, they don't fit me and one of them has very poor quality! It feels like plastic! I wanted to return them but they don't refund the postage ( which would be over 10£!) that is terrible for an online shop! I am never going to buy of them again!
I got a dress and a skirt not too long ago. They are true to size and great quality! I love SHEIN, super affordable and they are up to date on their latest trends.
I have been waiting for a refund for a returned order for 7 days and I am being ignored. I would not recommend shopping at Shein... lacking in customer service!
Hi Irene,
Thank you for ordering from our website.
We checked your order, we have received your returned package, and processed the refund to your SheIn Wallet on Aug 26.
Please log in your account on our website and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
If you need any other help, do not hesitate to contact us.
SHEIN Customer Service
Perfect, I am always very happy with the delivery time, quality of garments and treatment.
The clothes are always my size and topicality.
The deal with the page is very correct and the prices great.
It was my first time ordering from shein.com and I'm already in love with their clothings! Not only the price and quality, they also offer FREE shipping on any orders! I will definitely go back and shop on their site soon!
Finally ordered from Shein. While the items arrived fairly quickly, it's a hassle to get in touch with customer service. Would like to return an item that I purchased but they take ages to reply back.
Hi Urva,
Thank you for ordering from our website.
We checked your order, our customer service has replied your ticket and provided the return address, please check your ticket.
If you need any help, do not hesitate to contact us.
SHEIN Customer Service
I've gotten some of my favorite pieces from SheIn - its a really great website and the clothes have been fantastic. Such fabulous pieces at amazing prices - it blows me away how awesome the customer service is! Also - quick shipping! Will be a customer for a long time to come, very happy with everything!
I've been placing orders on Shein.com since 2014 and I'm very happy with them. My sister and my sister in law also order regularly from them and they are always satisfied too.The items are cute and trendy and the shipping times are reasonable. The customer service is great.
Hey! M from inda, i just want that you guyz should makeout dresses for indian sizes and personality too... specially in large sizes xl, xxl n etc we would be grateful to you guyz. N i loved my first shopping with you guyz tysm. Love n kisses:*
Hi Amrita,
Thank you for ordering from our website.
We will certainly provide more items for India size and personality in the future.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
Ordered from this website on 8/21, week ago with express shipping, items still not even sent out, was given the option to urge shipment twice already and one item is still under the status paid so they aren't even preparing to ship out yet. It'll be winter before I get these items. Reached out to customer service and no response 3 business days later. Made the mistake of shopping here once, never again.
Hi Gabriela,
Thank you for ordering from our website, we are so sorry for keeping you waiting,
Normally it takes us 3-7 business days to process the order, please kindly understand.
And we have marked your order as priority dispatch, and we will ship the package to you as soon as possible.
If you are not willing to wait, we could also ship the ready items to you first.
Waiting for your reply!
SHEIN Customer Service
No response at customer service; order worth 58 euro has not even been processed. Nothing has been this bad in my experience so for. Please refrain from ordering from this website. A scam can't be better disguised. Please tell me if my parcel is going to arrive or what I should do to get my money back.
Hi Manasa,
Thank you for ordering from our website.
We checked your order, the package has been shipped out on July 11.
The tracking number is 00340434166XXXXXXXXX, you could check through the link www.dhl.de/de.
It shows the package has been returned back to us, we are so sorry for this kind of situation.
How about we refund you directly? Or we could send you a new package,
Waiting for your reply!
SHEIN Customer Service
I have ordered a dress from shein i got a delivery on Friday. The dress does not fit me will. I want o change its size from extra small to small. I have submitted a ticket but got no response. Please help in the matter.
Hi kamaljeet.
Thank you for ordering from our website.
We checked your order, our customer service has already provided you the return address, please return the item back.
If you need any other help, do not hesitate to contact us.
SHEIN Customer Service
I Orderer a dress, and I received it in two weeks.
Perfect relation between quality and Price.
Besides that the size are perfect and the ítems are like in the photo.
So so happy with my dress
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Camilla,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And normally, we do not pay for the return shipping cost, except for the quality issue.
How about we provide you a $5 return label to ship the items back?
After we received the returned package, we will deduct $5 from your refund for the return label.
Waiting for your reply!
SHEIN Customer Service