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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Customer Service
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Shein Reviews Summary
Shein has a rating of 1.7 stars from 4,965 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1931st among Women's Clothing sites.
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I have heard a lot about this site through my friends. But when i visited the website, i did not find any item suitable for size 14 or size 16. All the clothes look great, but it is seems to be more focused on skinny girls.
Nice shop. Customer service are very proffesional, fast delivery. And good quality of clothes. Im happy to cooperation with this shop. I like everything. Im satisfied
Two outright lies:
1. Though the website clearly states 10% off, they do not apply this discount to the order. When I questioned them and asked for me 10% off my first order, they said I would get a code and could apply it to my next order. Then they should say 10% off the second order. I asked for $3.60 refund (my 10%) and they said sorry, can't do. Shame on them.
2. The dress I bought says it is 95% rayon, 5% cotton. I know how rayon feels, my dress is polyester, not rayon. I took it to a friend who is in the garment business to check, and he confirmed that it is not rayon.
Hi Mag,
Thank you for ordering from our website, we are so sorry for letting you down.
Please kindly note the 10% off coupon is only for the order over $29, the amount of your order is less than $29, therefore, you could not use it, but you still could use it for your second order.
And if the item came not the same as we described on the website, please show us some evidence, we will certainly help you to solve the problem.
Waiting for your reply!
SHEIN Customer Service
One of my most favorite Purchase on the SheIn is a yellow vest. First of all, I liked the quality. A bright yellow color, which after the first wash was as bright and saturated. Good price for money and quality!
I love this web, i am absolutely delighted with my dress. It looks amazing and fits perfect. Also the shipping was fast, i received it after two days i was shipped out. I fell satisfied, and recommend shein.
Their goal is customer satisfaction. Very nice website, well organized. It's always a pleasure to shop here.
Good service and itens. See always the size table, it helps! The photos with people who already bought it helps a lot to decide.
Shipping was really fast, quality and materials are really perfect. I am absolutely satisfied. The costumer support is prompt. Everything was perfect. Many many thanks for Shein!
The perfect choice. Good prices, fast delivery - I like everything! I
Buy clothes and bags on Shein of all good quality. Favorite shop!
The quality of the clothes is excellent and the sizes fit perfectly because they are real.
Without a doubt it is one of my reference websites
Do not trust them. There is plenty other online shopping sites that provide great service. My delivery never arrived. They were trying to blame my address. Address I get mail and packages coming in everyday without any trouble, ever. After 3 months of chasing and almost arguing with not helpful customer service (Jason was the worst) I finally got my money back. Awful let down. I wouldn't give them one star if there was an option.
Dear Emilia,
Thank you for shopping at SHEIN.com.
We are so sorry for keeping you waiting.
The postcode you left for delivery is wrong, which may have resulted in the delivery failure. Your parcel was finally lost. However, we have refunded you on July 26th while your order was placed on June 11th.
We deeply apologize for any inconvenience caused.
SHEIN Customer Service
The shopping experience is OK, I got my order in one week which is quite satisfactory, but the quality of the clothes is not very good (reflected in the price).
Return process is a little bit annoying as you need to get a ticket first, then email with them back and forth before you can return it.
Hi Mandy,
Thank you for ordering from our website.
Please send us your correct order number, so that we will certainly help you return and refund.
Waiting for your reply!
SHEIN Customer Service
I order several items over a month ago. No items, no response. The correspondence has been terrible. I have never been so frustrated or cheated.
Hi Julie,
Thank you for ordering from our website.
We checked your order, your packages has been returned, because of incorrect address.
As you mentioned to our customer service you want us to refund to your credit card, we will process the refund to your credit card as soon as possible.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
I bought Stripe top and it didn't fie me well. I asked for return but these stupid people, they are asking me to return it and pay by myself...!
What the hell...! Their bloody garment didn't fit me well i paid them online. They should take it back, it is their responsibility and now they are refusing to arrange someone to take it back.,,!
Also the fabric quality is super bad...!
Please don't buy anything from this stupid site.
Hi Radhika,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, we do not pay for the return shipping charge, except the quality issue, please kindly understand.
Our customer service has already provided you the return address, please return the item back.
If you need any help, do not hesitate to contact us.
SHEIN Customer Service
I purchased from Shein about 4 days ago on August 16 and I chose express shipping. However, a couple of items have been shipped (not delivered) and the other majority of my order is still being processed and I'm afraid that I wont receive the items that have not been processed yet before Sep 6, as I'm leaving for 10 MONTHS. I would like to know when my order will be put through and shipped and if it will actually be shipped within 2-4 days, and when I should be expecting to receive it. I'm really worried.
Hi Meena,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, for the first package, the tracking number is 74899991206XXXXXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is Aug 26.
For the rest items, except the item (dress170621707), other items are ready for shipping.
How about we cancel the item (dress170621707) for you and ship the package out as soon as possible?
Waiting for your reply!
SHEIN Customer Service
I have ordered several times from this company. I have been very pleased with the items. The prices are great and the quality are decent when you compare to the price. I have seen similar items at astronomical prices so I appreciate that these are copies at a price I can afford. If you are in a rush for an item I would advise don't order from here but if you have patience, it's a great place to purchase!
My purchased with Shein was great! Quality is good and look just like in the picture! Delevery was awesome i definately continue to use this site for shopping,
Ordered 2 shirts after reading it would be 6-8 business days and it's now been 2 weeks and i'm about to move to a new address. I have contacted the company to get an update on my package since the tracking hasn't updated at all and I have received no response. I am extremely frustrated and will never shop from this company again. TERRIBLE!
Hi Haley,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW656XXXXXXX, you could check through the link https://www.usps.com/welcome.htm.
The scheduled delivery date is August 24, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
I first found out about SheIn through a advert on Facebook. A very trendy dress was portrayed by a model and that caught my eye and for some reason, I have never really shopped for clothes online before, I decided to order that dress and I was impressed with the quality. Their have been plenty of miss as well, but their customer service is good and they are polite. The one side for us Aussies is that to return we need to send it to the States and we have to spend and that becomes very expensive. They have very trendy clothes at affordable prices. SheIn is one of my all time favorite online stores.
Hi Vaish,
Thank you for ordering from our website.
And we are so sorry about the return, we will solve this problem as soon as possible.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shreeya,
Thank you for choosing our website.
We also have some extra large items on our website, please make sure to check our measurement before ordering.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service