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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.7 stars from 4,965 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1931st among Women's Clothing sites.
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I am so in love with everything from SHEIN! You should check this site, because everything is good quality, and beautiful design.
I love Shein. I have been buying clothes in this website for years I have never had once failed. High quality clothes, right size and fast delivery! You can wear different clothes than other people with such a good price and quality. I definetely recommend this website!
Always super happy with my orders, great quality and beautiful pieces! There's also comments from other buyers so you can see what they think about it and how the piece fits. Love it.
Cela fait des années que j'achète et sur shein et je n'ai jamais été déçue! Les vêtements sont tops, rapport qualité / super! Un de mes sites en ligne préférés!
I hava a lot of clothes from SheIn and I love it! Everything have amazing material and looks great. And I must say, that everything look same! Love it so so much!
Shein is my favorite online store. They have amazing clothes and the quality is very good. In love with this site!
Recently i order two kimono's. Delivery time was 20 days for standard delivery but i always got earlier than what i expected The quality of the clothes is actually very impressive. I'm pleased with all the items I order, quality, sizing and price. It looks exactly as pictured. So I keep coming back for more.
If you order from these people it probably is related to Dresslily, where the quality is poor & the sizes too small. I followed the size chart & had to give 2 kimono to my neighbor, who is petite, & they barely fit her. 2 of the kimono I kept because they open at the front so I can wear them. But its a good thing I sew, ' cuz one of them actually had the sleeve sewn to the border- so I fixed it. I'll never order from them again. In tbe pictures everything looks so cut. It's a shame.
I just received my first purchase and the item looks much different than the actual purchase. The dress I purchased looks like a bath robe while the picture looks like a casual dress. I did not take out the insurance as I thought I would keep the dress. But now I have a product that looks different than what is posted on-line. I also read all of the reviews and looked at the pictures before I purchased. I am returning as I cannot think if a place to wear this 'bath robe' dress. I just wish I could get back my shipping due to the quality is different than what is posted.
Hi Elaine,
Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
SHEIN Customer Support
Purchased product from shein.co.uk. Returns procedure states easy return process. There is NO mention the clothes have to be sent back to USA at my cost.
Instead was given a Belgian address to return product to. Sent product but no refund yet. I have chased it and they are delaying.
This company is ripping U. K. Customers off! I wish I had read reviews before purchasing.
Hi Louise,
Thank you for ordering from our website.
We are so sorry that we did not provide the free return, except for the quality issue.
And after we received your returned package, we will process the refund refund to you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Can't believe the prices and once I received my order the quality is amazing! I have since ordered and everything was amazing again! Can't wait to add new stuff to my wardrobe!
I absolutely trust shein, I once made a purchase and choose the WRONG country in the shipping address... Fortunetaly I realice soon enough and the CService helped me to cancel the shipment even though it was already on packing for shipment. I received the refund on my credit card and made a new purchase order No. LAL*******.
I bought dresses and shirts, everything was better than I ever expected, quality/colors/sizing accurate. I will keep ordering from this website.
Also the instagram account help me to see clearly the quality of the clothing they sell.
For years I have bought on website and never once failed. Clothing of high quality, correct size, fast delivery and very good contract with the representative
I have bought 3 times from Shein and had the best online shopping experiencie ever! Took about a month to get to South America but once it got here I was extremely satisfied with the quality and all the products looked exactly like the pictures. Shein has the best loyalty program ever, reviews are very useful. There are new products all the time, I always find myself cheking the webpage.
I am stunned by reviews saying bad service. I ordered 2 items. Both were great quality, but one frankly didn't look good on me. I returned, and the process was great. All along the way I got reasonably fast responses to emails. (maybe a day). They can email me less because i go there to browse anyway!
Love this site large collection good clothes&quality response fast to email fast shipping very satisfied with shein Will buy again in shein
Customer care is useless. First of all if you want to return something then you have to sent to back by yourself that is fine since they mentioned it in their policy but they will not refund you money either. I have raised tickets twice but nothing has been done yet, also after 10 days ticket will automatically close whether your issue is resolved or not. Quality is bad too, photographs are just a mirage
Hi Avantika,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have received your returned package, and processed the refund to your Paytm account.
Normally, it takes us 3-5 business days to process the refund, please check your Paytm account later.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
I really love Shein, thank you so much for the quality and the good prices of the products! The products came from China but the quality is excellent!
I'm in love with the Shein shop!
Buy several pieces and I am always satisfied!
Last piece I received was a very beautiful jeans!
I'm not satisfied with this company, I was a little hesitant to make a purchase from this company but the constant advertisement of it on every social media platform tempted to do it and now o regret it. I made a purchase of a good amount more than a week ago, I didn't get any follow up email ever since that my Shipment is on the way or when is it going to arrive it's been is been more than 7 business days and nothing from them nor email nor my package. Now I regret making a purchase and thinking if my money went down the drain?
Hi Sana,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on September 3.
The tracking number is 926129098053XXXXXX, you could check through the link http://www.fedex.com/cn/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SheIn Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And we noticed, we have purchased $1.99 shipping insurance, if you are not satisfied with the items you received, you could download a free return label to ship them back.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service