- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I have bought two tops, they don't fit me and one of them has very poor quality! It feels like plastic! I wanted to return them but they don't refund the postage ( which would be over 10£!) that is terrible for an online shop! I am never going to buy of them again!
Camilla B.'s review of SHEIN earned 2 Very Helpful votes
Camilla hasn’t received any thanks yous.
Camilla doesn’t have any fans yet.
Camilla isn’t following anybody yet.
Empty.
This company is all around horrible. There is no customer service to speak to or chat with. You...
Hi Camilla,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And normally, we do not pay for the return shipping cost, except for the quality issue.
How about we provide you a $5 return label to ship the items back?
After we received the returned package, we will deduct $5 from your refund for the return label.
Waiting for your reply!
SHEIN Customer Service