RueLaLa

Over the holidays I purchased two pairs of Ugg boots which were delivered as ordered. After a few wearings the side seam of one of the boots began to split. Clearly this is a manufacturing problem and one any store would honor. Upon contacting Rue La La this is NOT their policy. Once delivered they absolve the self of any defects in the product if it has been worn. These boots have possibly been worn 15 times and the defect only became apparent due to usage. The prices seen on this site are also available via Nordstrom, Ugg and others if you have the patience. These other sites honor warranty. I would advise you think carefully prior to purchasing from this site. Their response to me was "sorry" - nothing more.

I ordered 2 face products that were supposedly worth hundreds of dollars for $39 each and a $800 dollar watch for $39. First the watch was huge and I have thick wrist and it kept making clinking trinket sounds. Very cheap looking. One of the face creams was packaged securely, but based on the 2nd cream I'm afraid they might be fakes and harm my skin. The second cream, the box was moldy looking and disgusting from the cream somehow escaping the bottle. Not sure how yet. I'm posting pictures for reference. I paid a lot of money for international shipping and duty. I'm chalking this up to a lesson learned. Never again

I'm a regular customer for years. I've spent many thousands of dollars and have generally been very satisfied. However, my last purchase, a $600 rug bears little resemblance to the color of the rug displayed on the site. So far they've refused to allow a return on this "final sale" item, sending an explanation that "colors vary" from time to time. Bull. I thought I ordered a burgundy rug and I get one that's violet. I couldn't possibly use it. Perhaps they'll come through and preserve this once-great customer.

Folks, save yourself some hard-earned cash and plenty of aggravation. If the size is not as represented on their site, (has happened to me twice) you are stuck with the items, many of which are deemed "non-returnable" for the convenience of Rue La La. Prices are nowhere near as "discount" as they would like you to think. I saw an item for $99 on Rue La La and found the identical item at a discounter in my neighborhood for $69 on the SAME DAY! Just lost $$ today because item I ordered did not conform to size represented on the site, was much bigger, and they refuse to accept a return, even for a merchandise credit. A bad experience all around, and I will definitely never purchase from them again. Totally a rip off and con game. They pretend you are getting a great deal. NOT AT ALL!

I have ordered from ruelala - 14 times. Every order has been great - wonderful prices and excellent delivery. I do order items that i have knowledge about - the color, manufacturer and quality. One item, i did return due to the lesser quality - a mattress pad - and received a full credit plus the shipping since i had them hold the funds and reordered something else later. The Gottex swim suits at 35% of the price tag was a great deal - my husbands sun glasses at 30% of retail. So i was very surprised to find the negative comments. From a history of 14 orders over the year, I am VERY pleased with Ruelala and plan to continue shopping.

I spent over 4,000.00 in 4 months, most merchandise had been worn, or should not have passed quality control. I returned these items. They required photos, in fact one item shipped with two left shoes. When I went on line to complain on Facebook an yelp, I was summarily blocked from buying anymore. Don't waste your time, what seems like a good deal can be found much cheaper somewhere else. I complained to BBB and Rue La La
Responded with form letter. Complain to BBB about Rue La La, hold the company responsible.

"Ewww La La" sums up their customer service. Great site unless you need customer service--then they suck. Product ordered on April 16. Scheduled for delivery on May 6. Invalid UPS tracking number. Rue La La tells me it takes 3-5 days for them to track down a valid tracking number. They won't cancel my order even though the goods never arrived. They advise that since they have shipped, they can't cancel the order. Shipped where? This is fifth order through Rue La La. Shipping is always super slow, but at least the goods arrive. =

I order her often but have noticed many mistakes. I have ordered items that were just cancelled and wasn't notified - some were gifts. I have increased my order frequency and now their errors are more obvious. Increasingly frustrated with them because don't know which order wont show up on time - I have written and complained at least 3 times in the last month for various orders! This happened once and I was disappointed, then it happened 2 more times recently and led to disappointment because how could I have forgotten. Dont know what has changed with the company.

If I could give zero stars, I would.
Not sure what happened to Rue La La. I was a member for over 10 years, and they had wonderful customer service, however, my latest extremely negative experience caused me to cancel my membership.
I had an issue with an order. I called 6 times. I emailed 4 times. Nobody could resolve it. I spent close to 2 hours of my time, mostly on hold, trying to get assistance. I spoke with a supervisor, and when we were disconnected, she didn't bother to call me back.
They gave me an incorrect number of the company the purchase was from, to speak directly. I finally got the correct number through an internet search and the company was lovely and helpful, unlike the incompetence I encountered at rue la la.
There are great deals online found easily these days, no need for Rue La La.
I have canceled my membership and will NEVER buy through them again.

This company must have been taken over by new owners. Within the last 6 months I have received missing items with refusal to have my money refunded. I ordered two pairs of shoes the same manufacturer one came with 2 right feet and the other shoe box had only one shoe. I received a skirt instead of a shirt. I received a broken necklace and a pair of earrings with missing stones. Every time I tried to get my money back they would send a return label that did not work and then I had to pay to have it picked up. This last experience was my final experience I found a great deal on a gold necklace so I ordered 9 of them and I received 4. Now they will not send the necklaces or refund my money. They blatantly said I have to fight with the creditor I used to purchase them and I am now banned from shopping with them which I obviously I would be a fool to anyway! Just stay away from this company I use to tell everyone to buy from them but now they a horror show.

Nightmarish experience would be putting it mildly. I ordered a bag and paid by Paypal. Changed my mind and returned the package unopened. That was three weeks ago. I have been trying to get my money back ever since with no luck.

I complained on another website and was contacted by a "corporate concierege" who was very nice but it appears that her job is to say, "I'm sorry" and then nothing happens. She told me over a week ago that I would have my refund "in a few days" but here we are ten days later and nothing. Then I was told they tried to refund though Paypal but it didn't go through. Paypal denies. Never had that problem in the 11 years my Paypal account has been open. So, here I sit with no merchandise, no refund. This was my first transaction with this horribly run company and it will be my last, that goes without saying.

So disappointed. Tried to make a purchase online, but the website locked up in Firefox. While I was on hold with customer service the item I wanted sold out even though I had it in my bag and was trying to buy it. Big ticket item, too.

I've been a member of Rue for over a year and have scored some fantastic deals there. Recently I received an order and it was the completely wrong item. I called customer service and spoke to an actual person who was very nice and solved my issue. I returned the item an I was refunded the total purchase amount and the shipping cost. All in less than a week. Fast shipping, excellent customer service, wonderful deals! Just have to move quickly as the good deals go FAST!

First of all, I ordered a pair of shoes from here. When they arrived they were defected! I chatted with some people manager online whom told me that they didn't have anymore in stock so I could either A) Pay to get it shipped to them and they would refund just the money I paid for the shoes. Or B) Keep the shoes and they would give me a $10.00 gift card/credit. That was four months ago. I agreed for the $10.00 credit and STILL have not received it! Save yourself sometime & money from not shopping at this site.

If you want return something please be careful! They know how to do dirty tricks with your money! I did order 3 items together in one transaction, they charge me with tax( total tax was 21 or 22$ but it's ok) And when l called them( after 3 weeks l didn't get my money back) girl count for me money back without tax and she took 9.99 for refund each item! Sooo l paid for my order 425$ and she send email with refund 375 $! This is CRAZY! Please check your account after refund!

I purchased, a TV Stand through Ruelala and it was shipped in a damaged box and the furniture was also damaged. It was assembled only to discover scratches, broken wood and missing parts. I have called customer support four times and even spoke with Cody a manager and they are still unwilling to refund my moneyou. They said I am responsible for taking it apart and packing it and this is unfair as well. They should pick it up as is and grant me a full refund. I will never do business with Ruelala again. They have poor cheap products and bad customer service.

I would give 0 star if I could. I bought a necklace for $400 dollars three months ago and used it very gently (meaning putting it on and not touching it while wearing it) for five times. The chain broke during the middle of a meeting and I was not touching it or anything. Given how the chain broke, it was clearly a defective product. I called the customer service and asked for a replacement or repair. They said no, stating that since it has passed the 30 days period, there is nothing they can do.

This purchase really felt like a fraud.

I always know that Rue La La sells fake luxuries, so I don't purchase those from the website. But I was not expecting the quality for those non-luxury products to be so poor. In fact, I am now guessing that the huge discount is either because the products are fake or that the products were defective and refurbished for sell.

I will never purchase anything from this website again and I suggest anyone thinking about it to think twice.

We purchase a lot of clothing from RueLaLa. But, we had a horrible experience buying neckless. We purchased 4 gold neckless for over $10K. We were very careful on refunding 2 since the size was not what we wanted. We called RueLala after a month because we did not get any of the refunds for the 2 that we sent back. They sent the case to another of their division. They follow up with a call back saying that the neckless went to the vendor and they have received. However, we should wait a bit longer to receive the refund. After 6 months and numerous call they ended the case by saying that they never received the boxes. At the end they claimed that we never sent it back. What a ripoff... if they misplaced or one of their employee stole the neckless, they should take responsibility. We lost over $5K.