lulu c.

I would give 0 star if I could. I bought a necklace for $400 dollars three months ago and used it very gently (meaning putting it on and not touching it while wearing it) for five times. The chain broke during the middle of a meeting and I was not touching it or anything. Given how the chain broke, it was clearly a defective product. I called the customer service and asked for a replacement or repair. They said no, stating that since it has passed the 30 days period, there is nothing they can do.

This purchase really felt like a fraud.

I always know that Rue La La sells fake luxuries, so I don't purchase those from the website. But I was not expecting the quality for those non-luxury products to be so poor. In fact, I am now guessing that the huge discount is either because the products are fake or that the products were defective and refurbished for sell.

I will never purchase anything from this website again and I suggest anyone thinking about it to think twice.