Laing H.

Over the holidays I purchased two pairs of Ugg boots which were delivered as ordered. After a few wearings the side seam of one of the boots began to split. Clearly this is a manufacturing problem and one any store would honor. Upon contacting Rue La La this is NOT their policy. Once delivered they absolve the self of any defects in the product if it has been worn. These boots have possibly been worn 15 times and the defect only became apparent due to usage. The prices seen on this site are also available via Nordstrom, Ugg and others if you have the patience. These other sites honor warranty. I would advise you think carefully prior to purchasing from this site. Their response to me was "sorry" - nothing more.