Yoshihiro B.

We purchase a lot of clothing from RueLaLa. But, we had a horrible experience buying neckless. We purchased 4 gold neckless for over $10K. We were very careful on refunding 2 since the size was not what we wanted. We called RueLala after a month because we did not get any of the refunds for the 2 that we sent back. They sent the case to another of their division. They follow up with a call back saying that the neckless went to the vendor and they have received. However, we should wait a bit longer to receive the refund. After 6 months and numerous call they ended the case by saying that they never received the boxes. At the end they claimed that we never sent it back. What a ripoff... if they misplaced or one of their employee stole the neckless, they should take responsibility. We lost over $5K.