RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Nothing fit/paid as much in shipping as I did the 4 items that I ordered. Zero customer service.
I was excited to get my things and very disappointed once I did. Very poor quality also.
After taking my money they sent an email asking for copies of my photo id and utility bills. I can't reach anyone to cancel my order. Nothing has shipped, my order is on hold until I send them this information. (Not happening) my money is gone and I am very upset.
Out $289.40... Do not buy from RoseWholeSale.com!
*Update*
Since posting this review, rosewholesale.com has told me my money has been refunded (I have not received any of my money back, as of yet.) They are asking me to remove this review. I refuse to do any such thing. People need to be warned. Rosewholesale.com is a scam site. Do Not buy anything from this company.
If my money ever is returned to me I will update further.
*Update2*
Thank You SiteJabber.com! I finally got all of my money returned. Rosewholesale.com is still offering reward points as an incentive to remove this review. I refuse.
Once again Thank You SiteJabber.com!
*** 5-6-16: Still being contacted to remove my review. After taking my money, they then asked for proof of who I was. It took over a week for the refund to go through. This was a horrible company to deal. Do Not Use RoseWholeSale.com! How this company is still operating, I will never understand. Buyer beware! ***
Dear Jessica,
Thank you for notifying us of your complaint.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosewholesale.com/m-article.htm?id=99
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Garments are cheaply made, often defective and way off-spec in sizing. They refuse to correct any of their errors or take responsibility for defective garments. I assume Customer service is completely automated since they cannot pass the Turing test. Working with them convinced me that there is no human intelligence there.
Dear Ronald,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
The order I received was short two items. They did refund me for those two items. The rest of the clothes were poor quality. Only one dress was ok and I ordered in a medium but not even my daughter who is a size 2 fit it. We just donated everything. And I learned the lesson not to purchase from this site. If they even raised their valve and made the right sizes with decent quality it may not be bad, but I would definitely stay away from here.
Dear sheryl,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We regret the frustration that your experience has caused you.
Kind regards,
Rosewholesale Customer Service
I have been waiting for 2 weeks for a dress the money been taken out of my account the same I call the number recording says leave message call back no answer I am very very disappointed first time and last time I will use this site
Dear Kathryn,
We regret that the issue has occurred.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
The website does say cheap items but I did not realize they were talking about quality as well as cost. The clothes were too small to fit this size 8 America woman, even the one size fits all looks like it is for a 10 year old girl. The material reminds me of Barbie clothing, thin and see through. Horrible, horrible, horrible do not order the clothing! It would cost more to return it to China than what I paid for it, I had to donate the clothing.
Dear Gayle,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I am pleasantly surprised that after posting my review at your site, customer service attended to me immediately. If they could address the issues with a contactable email for customers instead of us resorting to reviews & complaints on this site, it would have resolved issues & not tarnish their company's image. My remaining items ran out of stock but nobody advised me, hence the issues created. They will let me know once stocks arrive & keep my communication line open as I can also contact them now to check on stock arrival, which is good. Hence, I am changing my ratings now. Cheers!
Feb/18/2016 19:52:07 PM
OrderNo: HR**************
Status: Processing
Payment: webcollect
I would like to know where my order is. Your website states that orders are shipped within 3-10 business days of payment, which was made same day I placed order and my money was takin out of my account with in seconds. I have attempted to call and speak with someone and it seems like your phone number is just to a home and no one ever answers. I want my order or a refund. This is ridiculous that a company has this bad of customer service and is stealing ppls money. I want an answer today as to where my order is and how soon my money will be put back in my bank account.
Dear Michelle,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
This is hands-down the WORST online clothing store I have ever ordered from. I should have known they were too good to be true. I put in an order for several items of clothing in January. My order included a pair of snow boots to wear during the cold NY winter. In February, I received PART of my order. I STILL have not received a top that they said shipped out in mid-February. I check my PO Box and NOTHING. Also, my snow boots still haven't even shipped. It's going to be Spring/Summer before they arrive and I won't even need them! When I tried to contact someone online, I kept getting an error message about my order number, which is ridiculous, considering I just copy/pasted the same order number they sent me--so now it's an invalid number!?!?!? SO, I couldn't file a complaint and I want my money back ASAP. Please save your money and do not order from them. It's an incredibly frustrating and money-wasting experience. That's not to mention the quality and sizing of clothing is also terrible....nothing redeeming here.
BTW, Rosegal, I appreciate your response, but you're incorrect. I'm not sure how you run your "Customer Service" department over there, but I used the same exact order number posted here and even though YOU say it isn't valid, your customer service department responded to my email and gave me a partial refund just a couple of days ago. So, it IS a valid number. Please stop trying to make it sound like these negative reviews are fake. They are very real.
Dear Manda,
I want to apologize to you for what has happened.
We are Rosewholesale.com and we don't affiliate with any other websites.
If you have any problem, please provide us the correct order number. Our order number starts with the letter "H" and including 16 digital numbers.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Knock knock who's there not my DANG ORDER from February 17th that is still sitting there processing but the money you yanked out of my bank account sure didn't process long it took you 20 seconds to get your payment and here I sit with not a dang thing but you sure do have my money don't you what is the problem
Dear Christy,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret that the issue has occurred.
Kind regards,
Rosewholesale Customer Service
I bought my potential wedding dress on here (beach themed wedding) & a month later still haven't received anything! There's no email or way to actually contact them so you're just stuck waiting. The website gives you NO information. Never ever buying again.
Dear Stephanie,
I want to apologize to you for what has happened.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
DONT BUY FROM THIS COMPANY! WE purchased a order of a little under $700.00 and received 10 items which BTW the sizes were not what they looked like. We wanted to cater to the plus size clientele and saw a lot of cute items but a Xl is like a medium. They don't have an email that works they TXT you your tracking #. Seriously? Who does that.
I hope that ppl review you guys before purchasing because this is the worst service I have ever received. Oh and the # they have is a bogus # it rings and rungs and then its muted out. Im not sure how this company can get away w/ it. We don't even want the rest of our stuff we are placing a claim against them w/ PayPal.
Dear Christine,
Thank you for your important feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
Ordered 4 items at end of January 2016 and received two in February. Where are two other items? They are not even shipped yet!
Order number: HR**************
As to the two items that I received, the are not even close to the pictures online. The quality is so cheap that nobody can even pay me to wear them. Trash! Please don't ship other two items and just give me my money $$$$ back!
HELLOOO... Is there anybody answering the questions? I meant a human being, not a machine!
Dear Emily,
Let me apologize for your experience.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
Their products are not the same as pictured & described in the sites, I have ordered worth $143.USD.and received faulty, defective, cheapiest materials, and can't even wear it due to crookedness, default sewn-up work, and their return policy is ridiculously will make you spend more by sending it back to China, or they will only refund 20% if you keep the unwearable cheap items.
Dear Caila,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Order number HR**************
Email *******@hotmail.com.
I would like to know where my order is. Please contact me ASAP!
Dear brenda,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
Ordered a lot of clothes two weeks ago paid $156 total even paid $30 extra shipping for it to be shipped quicker and still NO clothes! I am going to report them! I want my money back!
Dear Nichole,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
I ordered my items on 2/20/16 recieved a email stating as soon as my payment was processed they would ship my item out, my payment was processed the same day and taken from my bank account and still my order is processing? This is rediculous and I will NEVER order from this company again. Which is very disappointing because they have cute clothes!
Dear Kayla,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Just TERRIBLE... EVERYTHING... TERRIBLE
I ordered one item TWO MONTHS AGO. Still not delivered.
I sent an email to their Customer Service team asking why it is taking so long when their site stated it should be delivered within 8-15 Business Days.
Their response was that it was Peak season (mind you I ordered first week of January... which is NOT peak season... quite the opposite) and that it would take up to 45 business days!
FORTY FIVE vs FIFTEEN!
I asked why they didn't state that on the Shipping Details section.
They kept dodging that question.
Next question I asked is if I could get a refund.
They responded with a generic "Thanks for understanding" response LOL!
I then kept asking for a refund in which they closed the ticket!
A BIG F. U. to RoseWholesale and their TERRIBLE company.
DO NOT BUY from this place, seriously, it's not worth the hassle. And reading other reviews, the products (which one day I might receive) are of poor quality as well.
Oh, and I did try leaving a review on the product page, which of course hasn't posted... i. e. They manufacture their own ratings.
Dear Dhimitri,
Let me apologize for your experience.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I ordered stuff for 282 usd and asked to send credit card copy and Id which is v wierd, tried to call several times left my phone no in london, to no avail... money was withdrawn from my credit card and i either want my order rightaway or my money bk immediately... this is a real scam with unprofessional people...
Dear Omayma,
I want to extend my sincere apologies for the problem you have experienced.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosewholesale.com/m-article.htm?id=99
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I'm still waiting for my order. Would like to know when I can expect to receive it?
Order No: HR**************
Status: Processing
Order date: 02/05/2016 02:24:00
Dear mariaan,
Thank you so much for your important feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Renee,
I want to extend my sincere apologies for the problem you have experienced.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service