RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I've always been wary of ordering from companies in China. Rosewholesale.com has not disappointed me in the least. They have great products and wonderful customer service!
Bought an "2XL dress" that arrived looking more like a XS shirt. The material was cheap and see through, and if I had been able to get it over my head, the length would still not have even go past my stomach. I can not emphasize how bad it is. And if a US equivalent size 4 is what they consider "2XL," then they're just@$$holes.
I placed my order one month ago and received a few items. I have reached out multiple times as I am still missing 3 items. When will I receive these and how can I return some of the other items that I ordered and how can I return items that do not fit? Help! I have been patiently waiting. I would like my 3 missing items asap.
Dear Ashley,
Thank you for your feedback.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I ordered a coat 2 months ago and the money was taken out of my account that day and I havent recieved anything yet or even an email about why its been delayed. Terrible company. Never again.
Dear Jaime,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Kind regards
Rosewholesale Customer Service
This is by far the worst shopping experience I have had. The shirt i bought is made out of the cheapest material and apparently a large means extra extra small, the sweatpants i bought is falling apart and also a lot smaller than expected and out of the three watches i bought not one of them is working, two of them were falling apart in the package already. I strongly advise you to not shop with them. You are not getting a bargain or affordable deals.
Dear Donald,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Kind regards
Rosewholesale Customer Service
Forget this website as a legitimate shopping site, the price is cheap and the quality is lower than the prices. The sized are a joke, ordered XXL and XXXL for adults and the clothes wouldn't fit a child, Complete waste of money... the only good thing about the website are the pictures being promoted.
Now on the while goose chase of returning the useless items (all of them).
Dear al,
I want to apologize to you for what has happened.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Kind regards
Rosewholesale Customer Service
Made purchases since January and still yet to get my stuffs. I wouldn't recommend any order from them if you looking for a reliable shipping!
My tracking number isn't showing nothing.
Dear Ebrima,
Thank you for your feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
It's so sad that I ordered from here thinking that what I was getting was going to be perfect. But surprise surprise it's not. How is it even possible to think that a size 5xL would mean a small I do not understand I will not spend anymore money here and I'm very disappointed
Dear Angela,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Kind regards
Rosewholesale Customer Service
After my last review they asked for an order number.HR**************. When I went into their website looked at the order they sent and charged me for one dress I didn't order. Their return policy sucks so not worth trying. Really really disappointed. Representative can contact me directly.
Dear Zulekha,
Thank you for taking your time to write your review.
Your order has been sent out on March 23 via DHL and the standard delivery time will be around 3-7 business days after dispatch if there are no delays.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I ordered and items received is not large it is very small.
I tried to submit a query online and verify code keeps coming up as incorrect. It is in English. Typed it few times and same messages.
I would like a full refund and I will never order from this place again.
I have two items pending for several weeks now.
Very disappointing indeed.
Dear nilesh,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I order 3 tops which looked really cute on the ad on Facebook. The prices were really cheap, so I didn't really expect a 5 star item and from past experience I knew that oriental sizing is always a couple or more sizes smaller. So I ordered all tops in 4XXXX. After they FINALLY arrived, I had to iron them to see what they were. Just scrunched up and shoved into plastic bags - awful- obviously not proud of their product. The tops did not even fit a friend of mine who usually takes a size 6 or 8. The labels showed "4xxxx". It was actually funny. They might fit a 10 year old as a dress. The workmanship and the fabrics were horrible- cheap cheap cheap. There is no point in returning them since shipping would cost as much and probably not much chance of a refund, since English is not their first language. I wish there was a way I could do a ZERO star rating.
Dear Marlies,
Thank you for your important feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I ordered 2 corsets from them and it has been over a month and my order is still "processing". I've submitted help tickets and emails yet no response. I've tried calling the phone number during business hours and all I get is someone picks up but there's silence and no one answers. I want my money back or my products. I'm ready to file a complaint with the bank and get my money back. If I could give zero stars I would!
Dear stacie,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I placed an order the first week in February, the payment cleared my bank a couple days later. I have sent two "tickets" inquiring about my order and have gotten the same response... 21 days later. My order is still "processing"... It should not be this hard to get answers. Where is my order?
***So after 45 days my package arrived. It was exactly what I ordered. Correct size. Good quality. Thank you for the return emails.
I JUST WONDERED WHY I HAVE PLACED 3 ORDERS LATELEY ALL THREE WERE REFUNDED TO MY PAYPAL WITH NO FURTHER CONTACT OR EXPLAINATION FORGET THI S SITE IT USED TO BE DECENTANOTHER SITE TO BEWARE OF IS TB DRESS IORDERD4 SKIRTS FOR WIFE ONLY ONE WAS WEARABLEOTHER3 WERE IN PIECES IN BAGALSO TOLD THEM TO SEND IN ONE PKG NOT 3TO SAVE ON COST OFFERD ME $13DISCOUNT ON $100PLUSCUSTOM CHARGES ON 3 PKGS AVOID AT ALLCOST UBE WARNED
Dear MAURICE,
Thank you for your important feedback.
We checked there are some problems with your payment account and about more details we have sent you an email.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I made my order on January 29 2016. Today's date is 2016 I haven't got any updates nothing on this order fed ex made the label just rosewood has never sent the package! They had no problemishes taking my money. So either I want my order that I ordered or my money back. I have tried contacting them it won't let me make a ticket. There is no email address. And phone number just rings!
Dear ashlie,
Thanks for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
This company deserves a -5 star rating! I do believe they write their own reviews. The clothes I received DO NOT, by any means, look as advertised. I bought this maxi dress that looks like a tube dress... horrible, horrible quality. So not worth the money!
Dear Sofia,
I want to extend my sincere apologies for the problem you have experienced.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
As stated the shirts i did receive fit my 10 year old son, not me. You'd think a simple email would remedy the situation but no, you have to attempt, for hours, to use the "live chat" complaint service. Although it seems like value for money the hassle involved is not worth the saving.
Dear Ricky,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry for the frustration this has caused you.
Kind regards,
Rosewholesale Customer Service
Another site that placed an order and never shipped! No reason as of why!
Dear Renee,
We regret that the issue has occurred.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
Worst website ever. Ordered a hoodie that should have been a 2xl and its about the size of a small at best. It cannot be used and in order to ship it they want me to pay to send it back and forth to China. Never again. I should have read the reviews before ordering from them. I put in several support tickets but did not find customer service helpful in any way. What a waste of my time and money!
Dear Tonya,
Thank you for notifying us of your complaint.
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I have ordered3 times from this site (still missing 3 items from the 1st order). Even still giving the 2 more if not 3 more chances to get it right... No luck i recently ordered a dress to wear 2 weeks later (actually February27th, 2016) paid for expidited shipping and theybjust cant seem to get it. If you ask an pay for 2-5 day shipping have the decency to forwarn you that irregardless of you paying more to get sooner, there NOT EVEN ATTEMPING TO SHIP FOR A WEEK! IM DISGUSTED WITH THERE TACTICS AND HIGHLY RECOMMEND NOT NOT NOT ORDERING FROM THIS OR ANY OVERSEAS RETAILERS! Unless you have a month or 2 to wait for delivery... Or incase you really dont want your items... Fyi hey Rose... I still want my gold studded bag! F'in joke!
Dear QueenJosephine,
We are sorry about the situation.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team will solve it for you. Could you please message us your correct order number?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Heather,
We regret that the issue has occurred.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Kind regards
Rosewholesale Customer Service