RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I'm normally a medium and ordered a large to accomodate for asian sizing. I didn't receive half of my items and the items I did receive not only looked nothing like the pictures on the website but they WOULDN'T EVEN FIT MY FOUR YEAR OLD DAUGHTER. Donated to charity because they are not able to be worn. Horrid quality. Awful customer service. AUD$200 out of pocket. Awful. Criminals. Don't do it!
Hi I come from Seychelles island and I ordered two item from rosewhole sale last October and I received it in January this year. I can understand that it has to go through lots of customs but I paid for insurance and was able to trace my order. Just be a little patient if you have ordered any thing from them cause the product was worth the wait.
I have bought from rose wholesale in the past with no problems. Until you do have a problem and this is what happens. This is my worst experience and last.
False advertising in there size. I worked off the measurements they give in the add. And no the sizes on the item don't match up with advert. They don't tell you that is in asian sizes. They don't honour any warranty or refunds. I am still fighting through paypal to get a refund. This will also test paypal as they to are giving me the run around. I will inform you of the out come with paypal. I would never buy from rose wholesale again and advise everyone to stay clear off them altogether.
Dear Amanda,
Thank you for your important feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the frustration that your experience has caused you.
Kind regards,
Rosewholesale Customer Service
Guys please help your self by not ordering products via Rose wholesale. The delivery time for receiving your product is more than 2 months and adding to that the customer service is very bad, they do not respond. Adding to this the quality of the product is not satisfactory.
Not worth your time and money.
Dear madhuri,
Let me apologize for your experience.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
I ordered 6 items from this website including coat, jacket, sweat shirt, necklace, paid CAD 148 for them plus CAD 28 for custom. Received 5 of them today after 6 days (I have to give them 4 stars for shipping). I ordered different things because I'm looking for suppliers for my business. Just wanted to try, no pain no gain! None of them I think I could ever wear. Material is so cheap, nothing is like the photo, the cut is just terrible. I can't even find the words to describe how bad they are. I did read reviews before I ordered but Ithought "just give it a try". So, I'm not mad or anything, just want to tell the truth about this website. Some other 5 stars reviews are probably from the company. PLEASE, DON'T EVEN TRY THIS WEBSITE. NOTHING YOU CAN REALLY USE.
Dear H,
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I ordered in January. Still have not received my order over a month later. They are asking me to review products that I haven't even received. I can't get a ticket to send to customer service and the live chat doesn't work. Was unable to find an email or phone number to contact the company. What a disaster. I will be broadcasting not to order from this place.
Dear Pam,
Thank you for taking your time to write your review.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We regret that the issue has occurred.
Kind regards
Rosewholesale Customer Service
There is something suspect going on here. My order arrived last week and it arrived broken, when I say broken I mean... in pieces! I immediately tried to contact the support centre and wrote a detailed explanation AND attached photos. The team eventually wrote back asking me the same questions and claiming they had received no photos. They then closed my complaint and somehow have made the site so I cannot contact them at all. The website is a scam and needs to be reported. I had a false 'Google Chrome' popup appear on my screen stating that I had made an incorrect input of their security code. This might be believable it wasn't for the fact that there was a spelling error in the alert. It's no coincidence that they only offer a live chat care service for pre-sales. After the purchase it's too late. Shocking
Dear Emma,
Thank you for your message.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
They keep sending the same notice that they want to resolve the problem but when you tell them what the problem is they send the same response time after time after time.
Dear Cindy,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I ordered an outfit on Feb 2 2016 for valentine's day. It still says processing, they took my money, and it's 17 days late. Phone hangs up after 5 rings and their email on site is invalid. I want some answers!
Dear Tara,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
Placed an order 2 weeks ago, received email confirmation to say "thank you for the order", still not received goods. When I checked apparently my order does not exist! Awful website - beware - do not trust! Unable to submit a "ticket" to the Company as my email & password are invalid!
Dear Jenny,
We regret that the issue has occurred.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Bougt a sweater that had real bad quality, and they will not give me my money back or a new produckt. Dont buy from them!
Dear Evy,
Thank you for your feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I will NOT be ordering from this joke of a company again! The shipping and handling was more that my entire purchase! I ordered on Jan 15th, well after Christmas, and my order was not even shipped until Jan 26th, received 2/3 of my order and the other item was supposed to be shipped out the 15th Feb, NO CONFIRMATION OF SHIPMENT AS OF TODAY 02/18/2016. Horrible company, they get your money then sit on your purchase. DON"T ORDER ANYTHING FROM THEM!
Dear Kathy,
Thank you for your important feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team will solve it for you. Would you mind messaging us your valid order number or email address?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Ordered 2 shirts on 12/31/15 money was taken from my account still have not received them, is 2/18/16 REALLY! I will be taking legal action this is bull$#*!!
H**************
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Dear Regina,
I want to apologize to you for what has happened.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
This company is a BIG SCAM! DO NOT ORDER FROM THEM! I placed an order and cancelled it within seconds after looking at how much the S&H was. They took my money and said they would give me a refund within 30 day. This was the first week of December and I have not received anything. It is now going into March they are a bunch of liars!
Dear Crystal,
We regret that the issue has occurred.
We have refunded you on January 22 and about more details we have sent you an email.
Could you please check your Rosewholesale account and answer to us?
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
http://www.rosewholesale.com/cheapest/stylish-v-neck-sleeveless-sequined-*******.html# I bought the item in the link. It's absolute $#*! quality. Waste of money! Definitely nothing to do with the dress in the picture!
Dear Kristina,
Thank you for your important feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
This was my first time shopping with Rose Wholesale. Everything I ordered arrived earlier then I had expected. The quality of the items that I purchased were really good considering the low prices. I am very happy and customer service was on point they contacted me when one of my items was out of stock and handled the situation quickly.
I was a bit skeptical whether my products would arrive after reading some other reviews, but the Rosewholesale customer service was excellent in helping me with the tracking number, reasons for why a product wasn't shipped out, alerting me of their holiday periods etc. I had really good communication with them and my order did in fact arrive after 10-25 business days. I'm satisfied with my orders
I ordered a dress and knowing it did run small, I ordered 2 sizes bigger than I wear, just to make sure. It arrived much earlier than I expected. The dress is gorgeous and was exactly as described. I will definitely be ordering from them again soon!
I still do not have my order. The tracking does not work no response to email live chat never works and I have yet to see a phone number. I really want my money back at this point
Dear Tammy,
Thank you for notifying us about the issue.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
Prior to placing my orders, the review suggested I order a larger size as sometimes the dresses run small. I'm normally a 10-12 so I ordered an XL just in case, and with price, I could easily get them ordered. Well, the 2 dresses arrived in a timely manner but absolutely too tight everywhere. I dont wear XL in ANYTHING
When I tried to return, I contacted customer service because there wasnt a return shipment address. I was told to take pictures with tape measure or ruler against dress. Submit those photos and a review team would review and determine if partial credit is warranted.
Are you serious? Had I known, I would have never ordered from them. This is by far the worst customer service I've experienced. I should have been leary once I realized there werent any return address labels.
Dear michelle,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Deb,
We regret that our service and the items did not meet your expectation.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service