RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
It took over 45 days for me to get my order but I finally got it. By the time I did customer service had already contacted me and credited me everything except for shipping and said I could keep the items once received. They met me halfway and eventually my issue was resolved.
I order merchandise and never made it even thought payment was processed inmediately. I tried reaching out to them with no inquiries answered. This is a scam. Don't give then business
I placed a couple of orders on December 23,2015, and still until today, Thursday, Feb. 11,2016 I have not received these. I am going on a vacation Feb. 19/16 and hoped to have these bathing suits for this vacation, however, they still have not arrived and my money was still deducted out of my bank account...
I have entered one of the ID numbers and here are the others: ******* and *******
Dear Tisdale,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us your order number.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
I just ordered a blazer- what I received was almost a joke- wouldn't wear it and won't be ordering here again. Quality was terrible.
Dear Dustin,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
I ordered my Oder going on a month ago and still haven't gotten anything yet this is starting to seem like a scam and if so I will make sure no one oders from here again!
Dear Haven,
Thank you for your feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret that the issue has occurred.
Kind regards
Rosewholesale Customer Service
I bought my clothes on january 27, payed for expedited shipping. I wrote 2 tickets ( t*******170 and t*******331) and have not get an answer yet. There is no tracking and no clothes.
Dear Margot,
Thank you for notifying us of your complaint.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
Clearly this is a fraudulent business as we have all had the exact same experience with RoseWholesale. However, I would advise others to do as I intend to do...
Put a hold on your payment with your credit card provider. They will take back the funds and RoseWholesale will have to prove that the items were sent (and received) or they will not be reimbursed. The same applies if PayPal was used.
RoseWholesale can either choose to be a legitimate business or they can eventually be put out of business. The choice is theirs!
Dear Stacey,
I want to extend my sincere apologies for the problem you have experienced.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
The order number you provided is not valid on our website. If you have any problem, please message us the correct order number. Our order number starts with the letter "H" and includes 16 digital numbers.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
I try calling the phone number, and it rings a few times, then stops. Feeling frustrated. I have questions about something I ordered
Dear linda,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret that the issue has occurred.
Kind regards
Rosewholesale Customer Service
It states on the website that the warehouse is in China. The site also states the processing time + shipping time. The time frame in which you should receive your order depends on the country you're living in. It's stated there on the website! LEARN TO READ!
The warehouse is in China, most Chinese people are small in size, so what do you expect the sizes to be. You're making an online purchase, you can't order your exact size. If you know that you're a medium, buy extra large. Common sense tells you that.
I bought tote bags and shoulder bag and nothing was wrong with it. If I have any questions, I open a ticket and send my inquiries and I got answers.
Stop blaming. READ!
I ordered an awesome looking shirt in december om the 24th 2015! Its now February 5th and i still dont have my shirt. I never got any emails and theres none to answer my questions. I call the number above here and who ever picks up just breaths deaply into the phone then hangs up wtff!?!? Can i have my shirt please?!?! You took my money its on my bank statement.
Dear Celina,
Thank you for taking your time to write your review.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Would you mind messaging us your VALID order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I brought 8 articles in the fist week of Dec 2015. I evenrually received the parcel on the 5 Feb 2016 after lots of emails. 4 of the 9 articles have arrived and all the more expensive items were excluded. Please be careful and do not recommend this site to anyone
16 March 2016 The company has offered to refund the outstanding parcels
Dear Debbie,
We regret that our service and the items did not meet your expectation.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your understanding.
Kind regards,
Rosewholesale Customer Service
The first clothing I ever purchased from this site came within the said 7-25 business days by arriving on the 17th day to Gold Coast Australia (apparently it was shipped from Germany). As such, I have nothing to complain about shipping wise. Since I knew that the sizes run small, I purposely bought a size up and it fits perfectly! (yes, even if the size chart indicates that you can fit into a size, still buy a size up!) So I can't complain about that either. As for the quality of the clothing, it matches the displayed photo and is in excellent quality apart from the fact that it had some loose threads here and there, and that it needed to be ironed, which wasn't a huge problem for me.
Customer service wise, they got to me within 24hours, as stated on the website, and offered solutions to my predicament regarding how I was unable to receive points for reviews. However, when i messaged them back to confirm something, they still have not replied to me yet. I can't say for sure how well they handle more complicated issues such as refunds etc, since I did not require such actions to be done.
My next order (which I purchased on the 30th of January) arrived in 10 business days from Germany, which I was very pleased with. This time I ordered two dresses. Sizing wise they were both "onesize" which can fit sizes XS-M ASIAN sizes. Hence I found one of the dresses a bit tight, but I was expecting that, so no problems there. The second dress however, looked as if the inner package was opened since the dress was a little dirty, and wasn't folded properly like the other dress. I was a little disappointed with that. If it wasn't for that, I would've given my second order 5/5, but instead, I will give it a 4/5.
This site is a rip off, I ordered a few things, then only when the charges showed up on my card credit did i find out its all U. S dollars, So the cost when up 30% then when I got my order the main shirt I bought had a large white bleach strain in the front of it, So I wrote them and when they got back to me, Really didnt care, At all... Dont order from this rip off company...
Dear Trevor,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Servic
My first order they sent me clothes two sizes small i took pics of measurements of the arms and stuff n sent it back they give me store credit, i then ordered some more stuff watches that came with the glass cracked clothes again with the measurements off,
I wouldn't accept anything from here even if it was for free,,,, smh garbage business
Just pay more for better quality it will b worth it trust meeeee.
Dear tony,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret that the issue has occurred.
Kind regards,
Rosewholesale Customer Service
Ordered a hoodie, boots and a winter hat first week of November. Boots and hoodie were delivered by end of the month. Boots would fit my cabbage patch doll and the hoodie was more like a thin shirt. No winter hat in package. Now February, still no hat. Good job its almost spring! Really don't understand how this company is allowed to operate.
Dear Kerry,
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Order items on January 19th. Never received confirmation email. Tried to resend verification email, but no email was received. Still no shipment notice. Went to website to enter a ticket with the company, wasn't able to send the ticket. ALso sent an email to the support email but no response. Either send me my items or I would like a refund.
Dear April,
Let me apologize for your experience.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
As per your response to me from your company. I did not order and do not have an order number. Reading the reviews on your site I am more than sure that over a thousand reviews can't be wrong and they were all very bad. Perhaps you should try doing better customer service and then the reviews would not be so bad that someone like me would order from you.
Dear Cathy,
Thank you for your valuable feedback.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index, we will do our best to assist you.
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
I ordered some jewelry in early January and chose expedited shipping. (I assumed that included the entire order) I had read the reviews and most were negative but I thought I'd give it a try. The jewelry seemed nice and the prices were great. I received part of my order as promised however I'm still waiting on three items. The company sent me emails showing me the fed ex packages but I still haven't received anything. I told them one more item was missing from my order and they said it was in the package. That's it. Done. It wasn't in the package. It was a $5 item. I had ordered about $100 worth of items and have another $100 on my wish list however I will not be ordering from them again. I understand these items are coming from another country but to just be dismissed when I told them I hadnt received something I paid for is not the way they should do business. They lost a customer who is willing to spend more money over a $5 item. Also... The silver jewelry is nice however the gold jewelry looked cheap. I understand that it was expensive but it looked nothing like the pictures. I was so excited to find this site and told all my friends about the jewelry and the prices but it was just a raging disappointment.
Dear Mary,
Thank you for your important feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Cheaply made products that don't fit. I wear XL in pretty much every shirt I ever buy. The "XL" shirts they sent (which took several weeks to arrive) fit more like a S or M, no exaggeration. They make returning the items a tremendous headache, and from what I can tell from other reviewers, I'll likely never see the refund anyway so it's not worth the effort.
These shirts are going to goodwill and I will never make the mistake of buying from this business again.
Dear S,
We are sorry about the situation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I ordered three womens tops and received a child's panda sweatshirt instead. They wanted me to send photos and the item number, which I did. Then they sent me another email wanting photos and the item number. Sent them two emails stating I already sent that and where are my items and no response. Very, very frustrating. I should have read the reviews before ordering.
UPDATE: The company finally did send the correct items. As with most of the reviews, the items were very low quality, the material was so thin that you could see everything. And on one of the items, the quality of the sewing looked as though they put it together by a drunk person, the material was bunched in spots and sewn together and some of the lines were all over the place. Overall very poorly made and the sizes run small. Don't buy from this place, even a $5 top is spending way too much for this quality.
Dear Joan,
Thank you for notifying us of your complaint.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Arleen,
We are sorry about the situation.
We are NOT a scam.We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We have taken care of your complaint and will offer you a resolution. Would you mind messaging us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service