RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Hi,
I still have not got my order of the two swim wear which I ordered on April 11th 2016 and paid for a 5 days shipping.
The payment has already been made and I don't know if you guys are scammers or not but I need an answer.
Please reply to my emails!
I am so disappointed with my order, a total waste of my money, shame on you Rosewholesale, stay away people
Dear Catherine,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosewholesale.com Customer Service
Product classification is clear and easy to use, reasonably priced, fast delivery and most importantly, great quality. R points system although was a strategy for retaining customer it did work well on the customer side as well in lowering prices so I love it.
So i posted the review and the don't even respond to the emails not only that they sent me a fake tracking number that doesn't even exist.
People should not buy from them the steal money.
Dear ERIKA,
I want to apologize to you for what has happened.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosewholesale.com Customer Service
So the shipping was quick, however the products were terrible. I ordered up 2 sizes and everything is still too small. I ordered sizes 2x yet at least three of the items a person who is a size large wasn't able to fit. One of the items looked like it had been worn already. The quality was terrible, unfinished seams, stretched out of shape, In addition everything smells weird ( like chemicals and musk). I am so unhappy. I reached out to customer service- left a message and haven't heard a thing. I want to return the items for a refund...
Dear TONI,
Thank you for notifying us about the issue.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I had ordered items that looked amazing online, when I had received them they are nothing like the picture and way to small. Even after ordering 1-2 sizes bigger than what I normally need. I had tried to call customer service with no luck and also have submitted a request for refund. They wanted pictures of why it needs to be returned, which to me is not right because it does not fit. Hope if you do order from here you get better luck then I did!
Dear ashley,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
Rosewholsale contacted me via email and said they will refund my money in full I'm very happy for their quick response. Thank you! SiteJabber!
Dear Charlene,
Thanks for your feedback.
If you have any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index, we will do our best to assist you.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I was really happy with all the items I bought on this website! They arrived at my house within the given time and were just what I was hoping for! I'll continue to buy on rosewholesale and recommend this site!
I like to start with good news. I got my package on time.
Now, all the clothes I ordered had absolutely no thread count and felt so rough my friends teased me about buying a Halloween costume with how cheap it was. (Get what you pay for I now know.)
All the sizes were in large because I am a bigger boy. Well, they were about 2 sizes two small.
Terrible experience.
Dear Joshua,
We regret that the issue has occurred.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosewholesale.com Customer Service
I am so disappointed in my order. I spent over 130 dollars and I cannot wear anything. I wear an American Extra Large and everything I bought was 2 EX Or Larger and it is still too small. The weird thing is that not all sizes seem to be the same. I am also waiting for the other half of my order for over a month. I have not heard a thing. I feel like I've been taken advantage of. STAY AWAY. I should of read the reviews beforehand, I am such a sucker!
Dear Jonathan,
Thanks for providing your feedback to us.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
I still don't have my order yet an I ordered it two weeks ago. I also paid for tracking an it still hasn't sent me my tracking number at all bit the order status says shipped out. Prom is coming up this weekend an I'm trying to be patient but still I have nothing. This is a very horrible site to purchase things from. Thats the born truth.
Dear Keke,
Thank you for taking your time to write your review.
Your order has been sent out on April 16 and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to extend my sincere apologies for the problem you have experienced.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered 2 items and they seamed cheap but delivery was very high. Anyhow I thought I would give it a try. Took forever to get my order. When it finally arrived the item looked NOTHING like the item in the picture. It not only looked nothing like the item but the quality was worse than a Halloween costume quality. Seriously I have bought Halloween costumes that had better quality. I would not recommend you even try ordering from them unless you really want to be disappointed.
Dear Jeanne,
Thank you for your valuable feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number or email address resgistered on our website?
We regret that the issue has occurred.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered at the beginning the month and it is now near the end and my order is still processing. Tried contacting them since I paid extra for shipping and they replied, sorry for the inconvenience. Asked for refund on shipping at least, and apparently that was too much to ask for because they explained how to cancel my order instead. They must not want good customers or be accredited for a good business. Pathetic..
Dear kim,
Thank you for your important feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
I have nothing but good to say about this company. Very unique apparel, and pricing is unbelievably cheap yet quality is very good. You have to be prepared to wait possibly 3 weeks to receive but it is well worth it. Can't wait to place my next order. All you who complain about shipping ' they tell you it can take awhile due to customs, etc. Love their clothes! They give you tracking info so you can follow the shipment. If your in a hurry, don't bother. Sometimes patience pays off.
I ordered and still have not received any thing i try calling but no response or call back i have a tracking number that has no information. Very bad customer service.
Dear Mercy,
Thank you so much for your important feedback.
Although the standard delivery time of Standard Shipping will be around 6-10 business days after dispatch, there are some external factors which may cause some delay.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket named "Reply from Sitejabber" here: https://support.rosewholesale.com/ticket/ticket/index
Kind regards,
Rosewholesale.com Customer Service
Ordered speedy shipping just to find out that it was a waste of money. It stayed in Hawaii for over 5 days and this is the second place ive went to for a dress for prom and had problems. This place sucks and does nothing helpful should of read the reviews this is ridiculous don't get anything here.
Dear Cassie,
I want to apologize to you for what has happened.
Your order has been sent out on April 14 and the standard delivery time will be around 3-7 business days after dispatch if there are no delays.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Kind regards,
Rosewholesale.com Customer Service
I should have known better after the first incident. Ordered a beautiful dress for a wedding I'm attending, and after several weeks still hadn't heard anything regarding order. Only stated on site it was "Processing". So, I contacted them inquiring when I'd receive the order. Finally, I get a response saying the regretfully cannot send the dress I ordered and would give me credit for something else, or I could just pick something else. Of course, no mention of a full refund. So, I chose something else. It arrived within a couple weeks, but when I went to try on the dress - I unzipped the dress to try on and the zipper busted. So infuriating! I've tried reaching out to them to see what they'll do to remedy this, but have heard NOTHING but ABSOLUTE SILENCE.
Don't waste your time, or your money. It's not worth it.
Dear Daisy,
We regret that our service and the items did not meet your expectation.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your collaboration.
Kind regards,
Rosewholesale.com Customer Service
The site is very easy to use, items are very affordable and service is great, quick delivery and support.
I love shopping here, I especially love their maxi dresses. They run small so I buy larger size and have it taken in.
I ordered something on March 18,2016 and the delivery time was 10-25. They send you a tracking # which seems bogus. I still haven't received any order and of course you can never speak to anyone to find out. I made a mistake, should have checked the reviews first. They even send you a picture to fool you.
Dear B,
I want to start by thanking you for notifying us about the issue.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale.com Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tashi,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Yours sincerely,
Rosewholesale.com Customer Service