RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I ordered hats from rose wholesale and they came do smushed that some are unsaleable. The jewelry I ordered came in pretty good condition.
Dear sir/madam,
I have bought 3 jackets from your website and I have got all wrong size. I have asked for medium size but it's not even Small I guess all of these are extra small. My order number was HHR**************. Please tell me what should I do to get the correct size.
Regards
Emon
Cual es la verdadera cuenta de correo electronico, porque yo envio a la cuenta que me mandarn, me dicen que no llego
Dear Nelida,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosewholesale.com Customer Service
These people charged me immediately then asked me for copies of drivers license, passport, etc. which I never provided. They now say part of the items are being shipped, but after a month, there is no tracking information on the shipped items. Just received an email today that the remaining items are no longer available, and the only option I have been offered is some type of credit with this "shady" company. I have disputed the charges with my credit card company and would strongly discourage anyone from ordering from them.
Dear Michael,
I want to apologize to you for what has happened.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosewholesale.com/m-article.htm?id=99.
We have checked the detail information and offered your the solution in the email. Could you please check your email and reply us?
Thank you very much for your cooperation.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered 4 dresses from here. Sizes, shapes, and colors are NOT AT ALL what they appeared online. Called their help number, received a "We are not available. Please call again." message. Tried to email their customer support, but it kept refreshing any time I tried to type, erasing my message over and over again. Tried to use their "Live Chat" only to find that Tuesday at 1pm isn't their operating hours?!?!
Long story short, I'm out $70 with 4 useless pieces of cloth and no way to get a refund.
Worst company I've ever experienced. Any chance I get I'm telling everyone to avoid this company. There must be some class-action lawsuit in progress if it doesn't exist already for this level of dishonesty in a company.
Dear Stefani,
We regret that our service and the items did not meet your expectation.
We have followed your case and sent email to you to solve this problem, could you kindly check your account then reply our email?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
You cant return anything unless its defective. The cost of shipping the items back is worth more than the amount you bought it for. The size charts are not accurate. They are a total scam. Dont buy from this company! They are a total scam!
Dear jennifer,
Thank you for your feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Please offer us valid order number or email dress so that we will resolve the issue for you soon.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
Do you have a toll free phone number. There is one item to be delived it was paid for with the order, it had to be shipped No******* off shipping order CA ************** I don't know what is happening with this item. Can you please what is happening.
Dear Linda,
Thank you for your message.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered two bathing suits in February with a promise of an early delivery. I have contacted this company on numerous occasions to no avail. I don't recommend that you waste your money. They pretend to assist but just give you the run around. Refund was received after dispute was issued via PayPal. I will not shop from this Company again. Lesson learned the hard way. Had to give the merchandise away as the sizing was way off.
Dear Dianne,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have followed your case and offered you the solution on email, could you kindly check your email?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I have been shopping with RoseWholesale many times and I am always satisfied with my shopping experience. My order always comes very fast with good quality. And they never disappoint me. I was nervous at first because I never ever used the online shopping before. But with RoseWholesale, they make me feel safe and great. Absolutely share with my friends and more people in the future!
Wrote wrong state in mailing address, contact RoseWholesale via email, and received reply confirming correction was made on address. It has been two month and have not received my order yet. Will never order from this Chinese company again.
Dear John,
Thank you for notifying us of your complaint.
Your order has been sent out on March 29 and on International Bridge it has been delivered on April 18.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
I want to extend my sincere apologies for the problem you have experienced.
Yours sincerely,
Rosewholesale.com Customer Service
After writing my first review on RoseWholesale here on SiteJabber I was contacted immediately by the company and was refunded my money. They assured me that they would make sure my package got to me ASAP and that it was now a gift for me.
I am extremely satisfied with their response and look forward to continuing shopping with them.
I've bought 2 wigs from this site and was disappointed both times. They don't look anything like the picture, they took a long time to get here (which I knew they were coming from China, so I expected that) and the last one, which I received today, was NOTHING like the wig I ordered. It's like they sent me the one they wanted me to have instead of the one I ordered. I will NEVER order from this site again, NEVER and I am going on social media to tell everyone else not to order from here either.
Dear Gail,
We regret that the issue has occurred.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosewholesale.com Customer Service
I can only tell of my experience from RoseWholesale and I can say with great satisfaction that I would buy from the company again.
Delivery = depends on the delivery option selected. You can't expect to receive the item after 5 days when you selected the longest delivery date. I chose the delivery date 7-25 days and received the products just under 2 weeks. They also keep you well updated on the delivery process, via email. So 5/5 for delivery.
Products: Please note that sizes are different from around the world. E. g A large from China is equivalent to a Small in the UK. So do you research and use the size converter before purchasing. 5/5 as my products all fit.
Product quality: Products look exactly how advertised. However, I will have to rate this part after a few months to see the quality and durability of the products after use.
All in all, I would definitely recommend.
Ordered several hundred dollars of items from this company. Everything was poor quality, too small (Their idea of a LG fits my 8 year snugly) Some items didn't look anything like what was represented online. I put in a complaint and took an image of the dress and the response was that it was only "slightly different" and was offered a 5% discount on my next order. Like I'll EVER order from this company again! Stay away from this company, you are guaranteed to be VERY DISAPPOINTED! They don't even deserve one star!
Dear Carol,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
After reading all the negative reviews and their were a lot, I have decided to not order from you. I am canceling my favorites on your website. Take care.
Dear terry,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index, we will do our best to assist you.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I have been unable to get a product. Love their items, but cannot see that they ever deliver anything. Afraid that they just take your money and will close shop any day without fulfilling orders. They responded to my first couple of questions regarding the delivery, but now they don't respond to anything.
Okay I did finally receive my product in June of 2016. Patience goes a long way here because the dress is beautiful. Not having ordered from another country before, I expected quick delivery. Definitely worth the wait.
Dear Liana,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret that the issue has occurred.
Yours sincerely,
Rosewholesale.com Customer Service
My two tops arrived today and I can't be more disappointed.
I closely examined the size measurement charts and ordered accordingly - at least 2 sized larger than what I would normally wear.
Ha! - One I had trouble getting over my head
The other I could get at least that far and even my two arms in but that's as far as it went. Getting the top off was an interesting exercise requiring the assistance of my partner who had great difficulty standing up from laughing so hard.
What a total crock and waste of money.
I've read the returns policy and it's a good thing they're not based in Australia else they'd be up for it with the ACCC and Fair Trading.
Frankly, I'm not going to bother wasting my time requesting a refund, I prefer to take the loss of my money as a fair warning for thinking these prices were legit.
Another case of "If it seems too good to be true, then it is too good to be true!"
Dear Janis,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
For your case, we have offered you the detail information in the email, could you kindly check your email then offer a reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I've noticed many reviewers on this site gave the Rosewholesale.com a poor rating due to petite sizing or long shipping times, but a lot of them are not READING all the information. All the items come from China, so the sizing is different (duh). A lot of people are not using their brains and are ordering using their country's sizing! UK Small is not the same as US Small and is NOT the same as China Small. If these people had read the description of the product, there is a chart available for EVERY ITEM, with all the measurements of the garment! It even has a centimetre to inches converter and vice versa!
Next thing, shipping is coming from China. They give you multiple options on which shipping service you want to use. Flat rate (the cheapest one) takes 15-34 business days, and they tell you this on the website. That means it can take as long as 2 months, 3 months if you include the 5-10 business for dispatching. You get what you pay for.
I purchased multiple items from Rosewholesale.com and have been happy with the quality of the item for the price that I paid. I read the product information and the chart, and ordered the proper size which would fit my body accordingly. Guess what? Everything I ordered fit. I paid for Expedited shipping (3-7 business days), I received the item on the 3rd business day. This company is great and I will definitely continue to purchase items from them.
Please use your heads, do your research, and read the fine print before bad-mouthing companies.
This was my first time getting anything online. Even though it took a little long i got everything i wanted and only 2 didn't fit. I would shop again on this site and think everyone should go on this site.
This company is absolutely hopeless! I bought 2 dresses and both are so small that they fit my 5 year old grand daughter. I have tried to exchange and haven't asked for a refund, just a bigger size. They are not honest retailers, DO NOT BUY FROM THEM
Dear Carole,
I want to extend my sincere apologies for the problem you have experienced.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosewholesale.com Customer Service
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear md,
Thanks for providing your feedback to us.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Yours sincerely,
Rosewholesale.com Customer Service