RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I have just done a large order but fortunately looked at reviews first, thank God I did. The reviews are dreadful. I am so pleased I didn't order it.
I'm a first time buyer. I really love clothes and prices. I have one problem. I haven't received my order yet. I'm going on vacation and need them. If I don't receive my order in the next few days, I will never order again, I will also advise all y friends NOT to order.
Dear carmen,
Thank you for your important feedback.
Your order has been sent out on May 3 and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We regret that the issue has occurred.
Yours sincerely,
Rosewholesale.com Customer Service
I have a question about my order and I can not contact the company. I've been trying to contact them for 4 days. When I call it if they're unavailable or I get the voicemail. I've left several voicemails and haven't gotten a response. I tried to put in a ticket but it keeps giving me an error. Someone please tell me how to get in touch with this company!
Dear Shawntel,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
I want to extend my sincere apologies for the problem you have experienced.
Yours sincerely,
Rosewholesale.com Customer Service
I order it in March and now it may. Please I need to know when you will ship it
Dear Bach,
Thanks for the complaint.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosewholesale.com/m-article.htm?id=99
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Kind regards,
Rosewholesale Customer Service
I am beyond pissed! These people are total rip offs! I wish I seen these reviews before I made a purchase! Its been over a month since I ordered, and it my parcel hasn't even left that stupid county! I want a refund right away! My order number is RO*******CN
Dear Cheryne,
Thank you for notifying us about the issue.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
The biggest crock to return an item that doesn't fit. The shipping is more than what you paid for to begin with! Items are crap. Poorly made and not to size. STAY AWAY!
Update... They did offer a 50% refund of the purchase and I didn't have to send the items back to China. Thank you!
Dear Lori,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
VERY BAD QUALITY OF CLOTHES! I did not get what looked like well structured shirts! All the threads and buttons are coming out of the shirt! It feels like if I wear it once it is going to ripe apart. The material of the cloth is really bad! Please do not buy from this website. I have been tricked.
Dear Aslam,
Thank you for notifying us of your complaint.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team will solve it for you. Could you please message us your order number or email address registered on our website?
We regret that the issue has occurred.
Yours sincerely,
Rosewholesale.com Customer Service
I order three wigs back in March. They were nothing like the picture. They were knotted and delivered in an envelope. I also paid for expedited shipping and it still took one month. Reorder one of the same wigs from another supplier and it was exactly like the picture. It was packed in a box (not an envelope) and was delivered in three days without an expedited shipping fee. I Would not recommend or order from Rosewholesale again. Also "chat" function does not work, shipping information was never updated and emails were never returned. Terrible customer service.
Dear Vanessa,
We regret that our service and the items did not meet your expectation.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered what looked like a beautiful dress to wear to my son's wedding. I was surprised by the cheap price ($9.97) for such a beautiful Lace dress. Well, you get what you pay for! The dress was awful, in fact, when it arrived my husband thought it was a curtain. I ordered a medium even though I usually take a small... and it was still too small! It probably would have fit a 10 year old. I'm not even going to try to return it, from what I just read you don't get your money back. Do not order from them! You will be sorry... cheap Chinese junk. Should've known better!
Dear Michele,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
How do you stay in business? You are liars and cheats and you need to stay in China and rip off your own people. Forget about getting a refund - you can't even get your merchandise. I even see where it's shipped and a tracking #LS*******CN and when you try to get details you get a bunch of Chinese scrawl!
Dear JoAnn,
Thank you for notifying us about the issue.
Your order has been sent out on May 2 and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
I cancelled my orders nearly a month ago and i still haven't received my refund! Now, the website is so unfriendly and its impossible to follow up on the refund... can i just get my money back Rose wholesale?
Dear Wanja,
Thank you for notifying us of your complaint.
We have processed the refund to your credit card on April 11 and sent more details to you.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I've been trying to change my order but i can't. The website is bad, i wonder how the clothes will be,
Dear Kagiso,
We regret that the issue has occurred.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered a crop top tank top almost two months ago and I just received it... The material feels like something you would use to wrap an injury and its very stretch and heavy. The sides of this shirt are all cut up like they have cuts that are not suppose to be there. Some of the strings holding the shirt together are already coming loose, and i just opened the package... DO NOT ORDER FROM THIS PLACE, it is a too good to be true store.
Dear Kaitlyn,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosewholesale.com Customer Service
Such a dishonest company! I am now their latest rip off victim. Order two swim suits only got one! The one I got was not the right size. Have cotacted them three times already and have that sinking feeling that I've been scammed. Such a shame you can't leave negative stars!
Dear Paula,
Thank you for recent comments.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
This is my first time of buying from this company I have been shopping online for a long time, I just try to buy wigs from them I order for three wigs, two of the wigs was sent and I am still waiting for the third wig the name of the wig is charming neat bang caplets ultrashort resistance, black color. The order number is HHR**************, I have called there toll free number to no avail I am still waiting for the third wig or my refunds thanks
Don't not buy from this company. Quality of the products they sell are $#*!ty. One of my blouses was to be knit with slots in the sleeves. The blouse size I double check was correct but I could not even a temp to put on. It is so sheer the sleeves have no stitching in t he slots that are uncut that after it is wash it will fray. The other blouse is purplish wine colored look like a sweater for a child with a slot in the front. It is sized wrong to. Nothing looks like what I ordered. In order to get a refund I have to send back the blouses unworn with at packing label shipping code the pay the shipping for them to go back before I am refunded if then. I am very unhappy they sent me $#*!. Buyer beware hell buyer don't buy from this company all they want to do is rip you off.
Dear Sonia,
Thank you for your important feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team will solve it for you. Please kindly message us your ciorrect order number or email address registered on our website.
I want to extend my sincere apologies for the problem you have experienced.
Yours sincerely,
Rosewholesale.com Customer Service
Considering that a lot of their items are free shipping, the cost of their merchandise is fair. They even put some of their stock on sale from time to time. They also provide discount count to new users and regular codes to e-mail subscribers. This website treats their users well and gives them good deals!
I did not receive my complete order. Some of the items were delivered, but I am still waiting for my tote bag - SKU *******. My order number is HH **************
Dear Noelene,
Thank you for your important feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
I ordered on March 3 items. I have not received them as of yet, there reasoning is because I did not purchase insurance during the process, "The shipping company is actually responsible for this loss which is sadly beyond our control" So they want another $28 to have the items shipped, pathetic. Customer services. DO NOT ORDER FROM THIS COMPANY AT ALL.
Dear Pat,
I want to start by thanking you for notifying us about the issue.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
I have emailed several times with no avail. I did not receive my package and now I want my money back.
The company is unresponsive with the same template email. I would not order from them If I were you...
Dear maria,
Thank you for recent comments.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret that the issue has occurred.
Yours sincerely,
Rosewholesale.com Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Inge,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index, we will do our best to assist you.
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosewholesale.com Customer Service