RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Time has expired, over three months and I never got my order, you gonna regret buying here people, I never even got my money black, please don't shop here you will get ripped off, I'm sorry I ordered on rose wholesale, I will never order here again, i
I have recently ordered several items from Rose Wholesale due to there great selection, great prices, and amazing customer service! I've received my first order placed back in November and the the cold-shoulder dolman sweater fits like a dream! The I ordered for my mom was too small, but they resolved it quickly and efficiently, offering me a new one that was the correct fit and they allowed to keep the original, both free of cost! I have the smaller one to my aunt and it fit her PERFECTLY! She looked beautiful! My mom is excited to get her new one! I love this website!
I ordered a jacket online. The money was taken out of my debit card right away. I got a confirmation number in my account on the rose wholesale website. I went to check my account later and now it says that I have no order. Their customer service number does not work. I can't seem to find anywhere on the website where my order is at. I wrote a "ticket" and no response yet. I should've read the reviews first. Terrible experience!
Dear Todd B,
Thank you for your review.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
Please kindly understand customer needs to log in your account with the registered email on our webiste to find the order.
After we have shipped out, we will also send delivery email to you.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
Yours sincerely,
Rosewholesale.com Customer Service
This company has the best customer service ever. Not just with problems either. They help you from the get go. With presale and after sale even after your receive your order. They really mean it when they say they're not satisfied until you're satisfied and happy with your orde
My order that I placed with insurance never arrived. The ONLY way to reach anyone at this company is opening a ticket on their website. Forget the customer # or chatting with anyone. They basically blamed me or called me a liar for saying I never received the, package. Your order may start out at FEDEX or DHL but somewhere along the way they will probably turn it over to USPS. Never had a problem with my local mail man. Of course, they don't have the items any longer that I wanted. I have seen so many bad reviews from this company. Wish I had seen it before I made this huge mistakeFSS
Dear Sharon W,
Thank you for taking the time to write your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about shipping methods: http://www.rosewholesale.com/m-article-id-39.html.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Yours sincerely,
Rosewholesale.com Customer Service
My son picked out a hoodie, went to the site, checked the size chart and ordered a XXL for the boy who wears a M. I got it in plenty of time to add to the package sent 1,000 miles away. Won't know until after the holidays how it fit, wore and washed. It doesn't feel as if it's heavy material. His step mom couldn't even get the site to take her order. So, I guess it's hit and miss.
Dear Kay H,
Thank you for sharing your opinion with us.
Our goal is to provide customers with high quality products at competitive prices.
We have 30 days warranty. Please check it here: http://www.rosewholesale.com/m-article-id-16.html.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Yours sincerely,
Rosewholesale.com Customer Service
We ordered two of their dripping paint shirts. One for myself and one for my wife. Assuming they would be cut on the small side, we ordered them large.
I normally wear a Large, slim cut shirt, so mine was ordered XL. The sleeves were 4" too short and there wasn't a single button I could fasten. My wife wears a medium and she couldn't button the XL shirt, let alone the Men's Large I ordered for her. We gave them away at an art show.
The delivery time was on the order of 4 weeks or more, as they come from China.
I tried to write a review on their product page, but it insisted I order one before writing a review. Since I have ordered I am at a loss to explain this.
Quality wise, they feel very nice. Almost like silk, even though they are made of cotton. The collar is non-standard for typical Western styles.
Dear Customer,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and check it.
Yours sincerely,
Rosewholesale.com Customer Service
I have been trying to get an authorisation to return some items for the last 2 hours. What a waist of my valuable time. Very user unfriendly. Have decided to give the items to an op shop. I have learnt my lesson the hard way.
Dear Wemie M,
Thank you for recent comment.
Very sorry that we haven't got any of your message.
We have 30 days warranty. Please check it here: http://www.rosewholesale.com/m-article-id-16.html.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
We have contacted you directly regarding your issue. Please reply back to us through our support center.
Yours sincerely,
Rosewholesale.com Customer Service
You would have a great sit, but the damn shipping cost are tooo damn high and they really stop me from making orders from you. Please to something about that and then you will hear from me.
Dear gregory s,
Thank you for your important feedback.
Shipping cost depends on the shipping method that is selected and weight along with the shipping time and the destination country.
We offer a large selection of products that are available with free shipping. Please check out our free shipping here：http://www.rosewholesale.com/cheap/free-shipping/
Yours sincerely,
Rosewholesale.com Customer Service
I put an order in december 2016 baseon on a delivery of 3-4 days. Still hasnt arrived. Ive emailed to the company and no reply. Website is hopeless.
Dear michelle,
Thank you for sharing your experience with us.
After checking, you have put the wrong address for your order.
The city name is 2022 which is incorrect.
To guarantee the accurate delivery, our colleague have contacted you twice on Dec 15 via ticket.
However we haven't got your reply, the processing has been delayed.
For your issue, we have sent an email to your account. Please kindly check it and reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
I placed two orders, each took 11 business days to ship. At this point it has been 23 business days and the tracking has not been updated in 7 business days. Tried the online chat and was told that it was for orders yet to be placed. Then made a help ticket, but if you click "help with an order" it just links you to your order page, which was no help. Finally I made a ticket under another heading just to get it through the system. The ticket was yesterday, so I called this evening to follow up (their call center hours are listed as 6:30- 8:30; 18:30- 23:00 EST) and I got a dial tone. Above their was another customer service number and I got a disconnect message. I am starting to wonder if I should report them to paypal for fraud.
Dear Rachael,
Thank you for your feedback.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
Yours sincerely,
Rosewholesale.com Customer Service
I PLACED AN ORDER DEC 2,2016 NO ORDER, WHEN i ORDERED THE ITEM IT WAS IN STOCK SO WHEN IN LIVE CHATTED BECAUSE THE PHONE NUMBERS DON'T WORK THEY GAVE ME SOME TICKET NUMBER THAT I NEVER GOT A RESPONSE, I AM GLAD I ONLY ORDERED ONE ITEM, JUST WRONG! THINK I'VE BEEN ROBBED.
Dear Sharon S,
Thank you for sharing your opinion with us.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
Please note that all our items have varying processing times, that are clearly marked on the product page.
It is necessary for us to inspect all items one by one prior to shipping.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
Yours sincerely,
Rosewholesale.com Customer Service
My order from 29th of november hasn't been shipped till now and I didn't get any tracking number. Until now I wrote 3 E-mails to the customer service to ask when it will be shipped. I didn't get an answer up to now (24 days later). Just a waste of time and money.
Dear Simon W,
Thank you for your comment.
At Rosewholesale all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
We have contacted you via our Support Center. Please reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
The tracking number says everything has been delivered. I will never do that again! What a waste of money! Very pissed!
Dear Ashley P,
Thank you for raising this issue.
After checking, one of your item has been delivered sucessfully.
You can track on https://www.ups.com.
For the other item and more details, we have sent you message about it.
Please reply to our message via the ticket system.
Yours sincerely,
Rosewholesale.com Customer Service
I placed an order on 26 November, and paid for "Priority Direct Mail", which from memory was meant to be delivered within 10 business days. I required the items for a function on 18 December 2017 (plenty of time).
It is now 21 December, and the goods have still not turned up. Their website conveniently continuously redirects inquiries, to prevent you from lodging a "ticket".
If the items do eventually turn up, I have no use for them.
I am now trying to get a refund.
I have had a similar issue before, and stupidly tried to use them again. Never again.
Dear Brendan,
Thank you for your feedback.
The items have varying processing times based on their warehouse location and stock availability. Please note that each item has its processing time displayed clearly on the web page.
We have contacted you via our Support Center. Please reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
Absolutely so disappointed. Rubbish quality, Sizing chart accuracy is atrocious. Absolute waste of money. Everything I bought I cant fit. BUT thankfully they have said they will give me a full refund - less the freight costs of course. So just waiting to see if that pans out.
Dear Karren M,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
Ordered size XXL jeans jacket, got cheep imitation of it and wrong size (looks and feels like size S)
Dear norik d,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and check it.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered 3 items on November 16 for Christmas presents. I was informed at the time that the order was confirmed and payment received. It was also suggested that I pay more for a tracking number which I did. It is now December 19th and I have received nothing including any tracking numbers. When contacted I was told two of the items were out of stock and nothing has been shipped. The 2 options that I was offered were pick something else or accept a refund into an e-wallet. How can they accept my money and confirm my order only to do this 6 days before Christmas. There are too many on-line retailers to accept this type of service. Shop elsewhere!
Dear Brian,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page. This time depends on our stock availability.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
Order never delivered and there is no way of getting a hold of the company, phone numbers on website disconnected so can't call and emails are not answered.
Dear Karen,
We apologize for any inconvenience caused.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
For one of your order, it has been delivered sucessfully and the other order is in transit now.
You can track on http://www.myib.com/tracking/.
We have sent you your tracking number via a ticket. Please login to your account to check.
Yours sincerely,
Rosewholesale.com Customer Service
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary H,
Thanks for your important review.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service