RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I ordered pants and a top for a Christmas gift. Half of the items I ordered came within a month, so order earlier than you need it, very soft nice material. The item that did come was ordered in a 4x and fit my daughter who is a size 2. If ordering please order a much, much larger size.
I have put in an order for two dresses and have not received a tracking number. The phone numbers that have been provided is no longer in service. I just need to know where and when I be receiving my packages.
Dear Dorothy W,
Thank you for your feedback.
After tracking, the post office was unable to deliver the package due to the address issue.
Please check it at the local post office.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
I cannot stress not how much you should not buy from this site. Their return policy says you have to pay to ship it back before they will refund your money. The clothes are terrible and two sizes too small. Don't waste your money. Buy local. Go to Goodwill or a thrift store, you'll be better off!
Dear Scott B,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Yours sincerely,
Rosewholesale.com Customer Service
I ordered a pair of boots Dec. 13.2016 and they left it in the packed status way till the 24th when i decided to create a paypal resolution help. They got back to me on the 1st of Jan 2017, saying the item is no longer in stock and they refunded me after weeks of my complaining. I'm quite sure they told me it is no longer in stock out of spite because I told them directly that I will be submitting a negative review.
Dear Risa R,
Thank you for taking the time to write your review.
All of our items have a processing time that is shown clearly on the product page. This time depends on our stock availability.
For the item issue, please refer to the message we have sent you via our Support Center, with a solution to your issue.
Yours sincerely,
Rosewholesale.com Customer Service
I have purchased 14 dresses over 3 separate orders from rose wholesale all of which I have been happy with. The quality of the dresses were good for the price and the customer service has been fantastic. I will continue to buy from rose wholesale and already have a lot saved in my favourites list for the next time I purchase through them.
"I'm pretty satisfied with my order. The quality of the products, shipping speed and the way when you're buying on the store. The website is very easy to use it, just search whatever you want to buy, add to your bag and realize the pay. The payment method is very safety an very quickly, just have to show your ID to verify your real identity for security. I love this website... 100% recommended!."
An old saying is..."You get what you pay for!" I thought I would try out Rose W... I did and I got what I expected... a watch that lost four hours the first day and after resetting to correct time, gained two hours the next day. None of the dials or what appeared to be reset buttons near the stem of the watch were real or functional. The watch band is not adjustable. Needless to say, the watch is now in the trash! And so are my plans for buying anything else from this company.
Dear DARYL S,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Many thanks,
Yours sincerely,
Rosewholesale.com Customer Service
Customer service number, found both online and on their Facebook page are out of service. I ordered two items and paid extra for shipping. None of them got to me. I was later told that one was sold out and they still let me purchase it. The other hasn't come yet and it's been over 2 weeks when they said 3 days. No one has said anything to me and I am furious!
Dear Kendra M,
Thank you for raising this issue.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
This is to stimulate potential clients to shop on Rosewholesale du to theeir responsibility and excellent customer support.
Hi, I am always very sceptical of online shopping, so I placed a small order with you guys to try out your service. I am happy to report I got my order delivered in Melbourne, Australia, in just 16 days, which included two weekends and a Christmas postal shutdown! I love the items purchased and your pricing and postage service will ensure I will definitely be a repeat customer! Thank you!
Hello,
My name is Idan, I wasn't very sure I want to purchase items from any website such as AliExpress, eBay and such... I've always feared from that interaction.
But there is something special about Rosewholesale website, the fact that the administration provide gifts, coupons and amazing discounts for active customers
Absolutely nourishing the experience on the webstie.
All the items I bought has been sent to me with the most caring way, beautifully packed and well boxed!
I can undoubtedly say that I will continue buying stuff from RoseWholeSale, share the experience with my family and let them see for themselves aswell,
Because it's a one-of-a-kind website.
Sincerely,
Idan
I believe that Rosewholesale.com is one of the best places on line to shop. Not only are their prices great but their customer service is phenomenal. My experience with them has been nothing but good.
I have place an order a month and a week ago but still didnt recieve it. It takes more than a week for simply shipping a small order. Customer service suck. Never answe properly. I have contacted 3 time to ask about my order. Every time i got the answer it is going to shipped in 2-3 business days. But month passes but i didnt recieve it. In the end i have to cancel my order. Service really suckss!
Dear kabby s,
Thank you for your comment.
At Rosewholesale all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
We have contacted you via our Support Center. Please reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
Rose wholesaler is a great site for all my clothing needs for myself and my family. The quality of the items are great and i continue to make purchases with them.
I place an order two weeks before thanksgiving and it took for ever to get to me. Not to mention that the shipping was high for no reason and I got my order like the second week of December. Unbelieveable and it was only three items but all together it but the real joke is I ordered a total of 9 items and only three out of the 9 why would u only send me 3 thing and not all of the items make matters worse I just got a e mail yesterday about they shipped out my things I emailed the people to speak to them inregaurd of this and no one e-mailed me back and I live in Florida. When I called no one picked up phone number did not work and I went online to the chat their chat is 24/7 I believe and I spoke to someone and they told me I need to call at nite because we are in different time zone so I call them at midnight est in Florida and it was moring over their in China. And then on top of that they tell me one of them items I order is out of stock I said wait when I place the order it was in stock. They then said the disturbing company no longer make that dress these people really did not try to help me at all here it is damm near January and I still haven't gotten all my things I am taking it as a loss and a lesson learn I will never deal with this company ever again and I will review all company before I place an order to see what other people have been thru.
Dear Stacey B,
Thank you for notifying us of your complaint.
In some cases we will ship out the items seperate packages to make it easier for shipping.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Yours sincerely,
Rosewholesale.com Customer Service
This is an update to this review. After voicing my concern with extra fees and having to wait a little longer than expected with expedited shipping, I was contacted by Rose Wholesale and they were understanding of the situation. I've been fully refunded on the shipping cost, and offered a 13% discount on my next order. I also suggested that maybe there be an estimate calculator to give you an estimate of what the duties/taxes might be, but this is not possible on Rose Wholesales end. Fair enough. In conclusion, I'm happy my concerns were heard and promptly and efficiently dealt with on Rose Wholesales part, they have a great customer service team. However, if you do order from this site it may be more cost effective to select free shipping if it is an option and always beware of duties/taxes!
My Original review:
Beware of Extra Fees!
I ordered 6 items with a total cost of $107.72
Not only did I pay for shipping ($44.15 - free shipping did not appear to be an option) but I chose the expedited shipping (7-10 days) and have yet to receive part of my order. I placed my order December 9th 2016 and recieved the first portion of my order by December 20th 2016 (after paying another $32.38 in duties/taxes) I am now awaiting the arrival of the second portion of my order and have to pay another $26.92 to customs. So $107.72 (cost of items) + $103.45 (shipping and customs) = $211.17. I paid almost as much for shipping and customs as I did for the actual items.
In conclusion, these items may appear to be a great deal, but by the time you factor in all the extra fees you really aren't saving any money at all. Lesson learned: don't be fooled by cheap price tags and I guess that's why it's always better to shop local.
Dear Jordan z,
We apologize that you have had issues with import tax.
Rosewholesale is not responsible for any duties or tax that may be imposed on goods once they reach their destination country.
Please see here for our policy details: http://www.rosewholesale.com/m-article-id-58.html.
Please check your account and reply to the message we have sent to you regarding your particular case.
Yours sincerely,
Rosewholesale.com Customer Service
I had a problem with my order but it was nicely fixed by your rosewholesale stuff. The problem I had is that item was too small but the staff fix that issue. I would recommend this item to the everyone!
A little dubious but the item was tracked and came in the time frame. Check the size carefully as will come out much smaller than expected If not. For 20pounds including delivery can't complain. Don't know if I would use again but it did work and the shipping was cheaper than quoted before ordering.
I ordered 2 t-shirts for Christmas on Nov 11th, I still don't have them and the shipping information doesn't help. RIP OFF! This is the worst site to order anything from, they take your money and don't care when they send it to you.
Dear Brian A,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Yours sincerely,
Rosewholesale.com Customer Service
I've ordered many times from Rosewholesale, and I'm very pleased with their products. They have the cutest clothes and I love wearing them. Yes, it takes my shipment a long time to get here. But that is to be expected. And the size runs small, since they go by China sizes. I'm tall and very slim though, so a size small always works just fine for me. If you know your right size, you're good to go. If you're unsure, just order up a size or two. But I've ordered a lot of tops, jeans and dresses from Rosewholesale and I've always been very pleased with their quality of clothes and my experience with the company. I will for sure be back to order more.
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Dear J K,
We wish to apologize that you are having sizing issues with our products.
We provide a clear and easy to use size chart below our item description on all our product pages. We ask that customers use their correct measurements compared to our chart to check the correct size before ordering.
We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.
Thank you for your feedback, it is always well appreciated.
Yours sincerely,
Rosewholesale.com Customer Service