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Rachael M.

2 Level 2 Contributor
  • 5 Reviews
  • 17 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Business, Shopping

Member since May 2015

  • Reviews

    5

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    574

Review Distribution

5 Reviews by Rachael

12/6/19

I ordered yarn. It arrived 4 days after guaranteed delivery date and the whole package stank of cigarette smoke upon arrival. Gross!

7/18/18

If you need info about this sight look no further then their Facebook page, They haven't shipped shirts since May 2018 but are still sending out advertisements and taking money as of mid July 2018

1/22/18

I bought 2 pillow cases that were said to be cotton, upon arrival the border on the cases was a black fabric that picks up dust, pet hair and fuzz as well as any lint roller. The website does not allow reviews of their products.

socials
Social S. – CafePress Rep

Thank you for taking the time to provide us with a review, Rachael, and we're sorry that we're just getting back to you on this platform! We always want you to be 100% satisfied with your purchases with us, which is why we have a satisfaction guarantee within 30 days of your products' arrival. Since we aren't provided with any of your order information, we aren't able to see if you had the opportunity to reach out to us in customer service or not. Even if you decided to keep the pillows, please go ahead and reach out to us in customer service if you didn't receive any resolution for your dissatisfaction and we'll provide you with a discount code to use towards your next order! We can be reached via email at social@cafepress.com.

12/23/16

I placed two orders, each took 11 business days to ship. At this point it has been 23 business days and the tracking has not been updated in 7 business days. Tried the online chat and was told that it was for orders yet to be placed. Then made a help ticket, but if you click "help with an order" it just links you to your order page, which was no help. Finally I made a ticket under another heading just to get it through the system. The ticket was yesterday, so I called this evening to follow up (their call center hours are listed as 6:30- 8:30; 18:30- 23:00 EST) and I got a dial tone. Above their was another customer service number and I got a disconnect message. I am starting to wonder if I should report them to paypal for fraud.

customerservicer
CustomerService R. – RoseWholesale Rep

Dear Rachael,

Thank you for your feedback.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.

Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. 

Please refer to the message we have sent you via our Support Center, with a solution to your issue.

Yours sincerely,
Rosewholesale.com Customer Service

5/29/15

I placed an order on this sight a few days ago. Since placing this order I have gotten called 8 times. One day they called every 2 hours. Each time they would hang up after a couple rings. I called back twice to ask to be put on a do not call list and twice I was told I was, the next morning they called at 8am. After all of that they said they just wanted to "confirm" my order and that I had not called them and asked to be left alone before. They would not provide a name or address to send a complaint to and refused to let me talk to a supervisor. All in all a honorable experience, oh and they cancelled my order because they cannot put you on their do not call list without doing so.

Rachael Has Earned 17 Votes

Rachael M.'s review of OnTrac earned a Very Helpful vote

Rachael M.'s review of CafePress earned 2 Very Helpful votes

Rachael M.'s review of TeeFury earned 5 Very Helpful votes

Rachael M.'s review of FoskolinFit earned 2 Very Helpful votes

Rachael M.'s review of RoseWholesale earned 7 Very Helpful votes

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