Initially this started out as a poor review BUT they made good on a resolution. By their recent action I have changed my opinion about this company and its customer service.
The best advise is to pay close attention to sizes, maybe order a much larger size.
I usually buy costume jewelry from them and get it in about 3 weeks with regular shipping. If you are buying cloths however, be very careful to look at the measurement breakdown and then go up a size.
I ordered a bathing suit, blouse, and shoes. They were all too small. Could not use anything. Shipping is too expensive to try to send back. I am just stuck with it. If anyone orders from them order 2 sizes bigger than you need.
Dear Angelia W.,
We are sorry for the situation.
We do our very best to provide pretty accurate measurements in the size chart under product information. Please refer to our size chart for the size you need.
We have noted your case and solved for you via ticket. Could you please check it?
Yours sincerely,
Rosewholesale.com Customer Service
Amazing site great cheap products I've gotten hair from here so far only and I've loved every single one for free points http://m.rosewholesale.com/get-it-free-sign-recommend-goods.html your welcome lol
They have amazing trendy jewelry collections at affordable prices. The quality is very good. Received the goods and was awe struck. Got delivered on right time. Products are exactly as described in their website.
Dear Dharani A.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
This site has become my favorite online shopping place. The clothes I've gotten have all been cheap, good quality, and look great. Haven't had any shipping problems either. The only downside is the lack of a small size on some items.
Dear Abigail R.,
Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Rosewholesale.com soon!
Best regards,
Rosewholesale Customer Service Center
Yeah, that is what I got from them. My parcel has been sitting in a warehouse for two months, according to the tracking number. The address is correct; things are shipped here (to my workplace) all the time. However, they let me know that "Technically, Rosewholesale is not liable for this. Therefore there should be no compensation in such cases." So I spent $161 on some items from a site (that has shipped to me before) to merely have them deny me the product or compensation. Thanks Rosewholesale, I trusted you. (In case you did not catch that, the thanks was ironic, meaning I did not mean it - why would I thank you for taking my money and denying me my product?).
I got my package yesterday, and i thought it was a bad joke. They sent me 4 items instead of 8. And the quality of these clothes are junk, the worst i have ever seen. There was a bill in the package about 20 dollars, but I ordered clothes about 145 dollars. I am very disappointed.It sounded too good to be true. Do not order from this company because you have to pay the expensive shipping coast and get a poor quality clothes.
Dear Barbara,
Thank you for being kind enough to tell us about your experience!
First, I want to start by saying how sorry we are about your problem.
I have send you the solution to your email and then have gave you the solution. Wish your reply.
Unfortunately, the ETA for this item is still some time away. We are looking into the messaging our site presented at the time of this sale as clearly we did not manage this customer's expectations well. We hope he will give us another chance so we can show that this was an aberration.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosewholesale customer service
First it took months to get one of the two blouses I ordered in Nov. When I did receive one it was way too small and smelled horrible like industrial chemicals. The other blouse I never received. I've contacted them about a refund and have not gotten one. $32.63 down the drain. Horrible experience.
Dear Rose,
Thank you very much for your review.
Firstly, we want to tell you that our sizes run small, but we have detailed size chart on our website. Hope you can check out policy carefully to see it it is out fault.
Secondy, we shipped your order in 2 packages as they were shipped from different factories.
We will e-mail you for more details. Please check it.
Best regards,
RoseWholesale Customer Service
Horrible customer service, I bought a swimsuit in may and they refused my complaint because they said it had been too long since my order. But they set the shipping date to say it would not be here for a very long time, that way you won't know should complain till after the 3 months they say you have to lodge a complaint. Screenshot of the reply bellow to my complaint.
Dear Gerald T.,
Thank you for raising this issue.
Very sorry that we have failed to find your message before.
Normally customer needs to contact us earlier abou the order issue within three months.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
I should have read these negative reviews before ordering from this company. I would advise you to save your money! The merchandise is poor quality. One item I ordered (a coat) had a cuff that was sewn incorrectly - it was twisted and sewn upside down. When I tried to return the item, they advised that it would be cheaper to keep it. After many emails back and forth, they would not refund the full price of the item or shipping. Another coat I had ordered had a hem sewn incorrectly - and they would only refund me $8 for both items. I ordered a couple of other items and my total out of pocket was $98 including shipping. The shipping is expensive since it came from China to USA. You think they would refund me for these items with a return on merchandise to keep my business. They obviously have a formula for returns - the max being $8 refund. SAVE YOUR MONEY! I will donate the coats and I will not order from them again.
Terrible. Zero customer service at all! One of four items not received and its been over a month! Wish.com is a way better site with the same clothes. Will Never Shop here again. Submitted a ticket almost 3 weeks ago still no response. Maybe they don't speak English?
Dear Stephanie S.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please send us your order No. So that we could contact you and offer more details?
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
Absolutely so disappointed. Rubbish quality, Sizing chart accuracy is atrocious. Absolute waste of money. Everything I bought I cant fit. BUT thankfully they have said they will give me a full refund - less the freight costs of course. So just waiting to see if that pans out.
Dear Karren M,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Yours sincerely,
Rosewholesale.com Customer Service
This website is a scam. I placed an order back on 10/11/14 for one item and have not received it 2 months later. They have had my money since 10/11/14. Customer service, like many other reviews, only offers me to be patient.
Dear customer,
We thank you for providing us with important information about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment.
Could you check your order number please? It is not right.And we wish the correct one. Then we can check it for you and give you the solution. Wish your reply.
We really want the customer to be completely satisfied and will strive towards this goal.
Best Regards
Rosewholesale customer service
Really piss with this company, order stuff and the sizes were totally off, that's ok, but no way to return for exchanges. Then I ordered two other items, got one and months now I am still waiting for my dress. Shame of them.
Dear LINDA B,
We are sorry to learn that you are worried about your order's whereabouts.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
Please check our 30 days warranty here: http://www.rosewholesale.com/m-article-id-16.html
We will allow a return for a refund or an exchange.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best regards,
Rosewholesale Customer Service Center
Paid 53$ expedite shipping for 20$ product. Even though they were not processing. Everyday i was checking with support and they keep telling me it will be shipped within 24 hours. After 5 days of harassment finally out of nowhere they have cancelled my shipment. Such unprofessional.
On the pictures everything looks so nice and prices are like a dream, but reality is a nightmare.
I was waiting 2 months for my parcel and then such a disappointment! Their 'ONE SIZE, fits to XS to M', was meant probably in midget world. I felt cheated and like an idiot, believing in their services. Models on the pictures must be also midget sizes because on them items look pretty normal, but what I received was a joke. I am European size 36-38/UK size 10-12/US size 8-10, rarely one size more, really depends on mark and maker, so I was sure that clothes will fit me.
I was going to overlook terrible quality, because, being realistic, what can I expect for this price? Customer service was polite and fast, but when they suggested me to keep the small clothes and pay 85% of price for a new correct sizes, instead of shipping them costly back, I gave up and just joined other disappointed here, and trying to warn new victims.
I ordered an outfit on Feb 2 2016 for valentine's day. It still says processing, they took my money, and it's 17 days late. Phone hangs up after 5 rings and their email on site is invalid. I want some answers!
Dear Tara,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
I bought my potential wedding dress on here (beach themed wedding) & a month later still haven't received anything! There's no email or way to actually contact them so you're just stuck waiting. The website gives you NO information. Never ever buying again.
Dear Stephanie,
I want to apologize to you for what has happened.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Unfortunately I have not been able to enjoy the 4 clothing items I purchased on 11/27/14 because I still haven't received them! Of course, like many of you, I've been in contact with them through their customer support messaging service. Although it's different people that respond, the messages are similar. "It takes a long time 30-45 business days", (clearly longer than that), "You got cheap shipping so no tracking number", and "please be patient" (in response to my refund request).
All in all, not happy with how things have gone down. Hopefully I'll actually get what I paid for. If not, then I'm out $70. :(
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
RoseWholesale has a rating of 2 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RoseWholesale most frequently mention customer service, tracking number and credit card. RoseWholesale ranks 105th among Discount Clothing sites.
Dear Annette M,
We wish to apologize that you are having sizing issues with our products.
We provide a clear and easy to use size chart below our item description on all product pages to help our customers when choosing their size.
Rosewholesale offers 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.
Best regards,
Rosewholesale Customer Service Center