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RoseWholesale
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RoseWholesaleReviews 3,303

2.0
rosewholesale.com

RoseWholesale Reviews Summary

The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.

This summary is generated by AI, based on text from customer reviews

service
850
value
780
shipping
835
returns
549
quality
740
GB
1 review
2 helpful votes
Follow Clare M.
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I found rose wholesale by accident while searching the internet and I am very Glad I did. I had a look on the site and was amazed at the low prices and great choice as a plus size woman in my 30s I find it hard looking for good fashionable clothes at reasonable prices and rose wholesale offers me it all. I decided to try them out so I ordered a few items. I found my size using the sizing chart provided and went to the checkout. I love the different payment options. I payed with no Hassel or messing around. My order came within 2 weeks. Rose wholesale kept me up-to-date every step of the way. I opened my parcel and was very pleasantly surprised at the quality of the material and the designs they were great especially as the prices are so low you think they might not be but they are very high quality. I was extremely pleased so much so I placed another 2 orders straight away. They have so much variety its hard to choose what to get. They offer a points reward system which is great so you get even more Money off your purchases. Overall I am extremely happy with rose wholesale that are a great, honest, reliable site with fantastic prices and products I would highly recommend to everyone

Date of experience: July 2, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Clare M.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Rosewholesale.com.

Please feel free to place an order again soon.

Thank you for your support.

Rosewholesale Customer Service Center

Australia
1 review
1 helpful vote
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I placed an order with Rose Wholesale on 17th February 2017. Now it is the 2nd July and still I await the delivery. I have emailed them but was told to keep waiting. I have just sent them a second email again asking that my payment be refunded.

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Tara S.,

We sincerely appreciate your feedback.

Please kindly understand that customer needs to pick up the parcel in time.
If it hasn't been picked up for long time, it will be returned and destroyed.
We hope your understanding.

We have messaged you regarding your case. Please login to your account to reply to us.

Rosewholesale Customer Service Center

Japan
1 review
3 helpful votes
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I checked around online and found both positive and negative reviews, so I was a little worried about how things would turn out. I placed a small "experimental" order of 3 items (2 tops and a corset). My order arrived quickly and everything was in perfect condition. No problems at all. Clothes fit nicely and the corset is my new best friend! I'm already planning a larger order for the near future.

Date of experience: July 1, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Beth S,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Rosewholesale.com again soon for all our latest deals.

Many thanks,

Rosewholesale Customer Service Center

Florida
1 review
3 helpful votes
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Awesome
June 28, 2017

I ordered a Long Middle Part Shaggy Big Wavy Synthetic Wig in WINE RED, the item number *******. Everything was awesome from the moment I searched for what I was looking for until the moment it arrived. Thank you. I ordered it the beginning of June 2017 and received the item within 8-10 days, that's including processing and shipping.

Date of experience: June 28, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Derica C.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale again soon.

Many thanks,

Rosewholesale Customer Service Center

New York
3 reviews
1 helpful vote
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I would like to share with you my shopping experience about rosewholesale.
The sizes are perfect to what is said on the size charts.
The dresses were so cute thanks a lot!

Date of experience: June 27, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Judy J.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Rosewholesale.com.

Please feel free to place an order again soon.

Thank you for your support.

Rosewholesale Customer Service Center

Argentina
2 reviews
1 helpful vote
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I always purchase on the same site because products are very god, prices more than fair and customer service its outstanding, highly recommended!

Date of experience: June 27, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Marina R.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale.com again soon.

Many thanks,

Rosewholesale Customer Service Center

GB
1 review
1 helpful vote
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I really wish, I had read the reviews before making a £100.00 purchase. I bought 4 garments and initially while putting the order through and waiting for the parcel to arrive, there was very clear, precise updates regarding my order. Hence a very pleased customer.

Order arrived and three of the garments needed to be sent back due to the sizing was far too big. Looked everywhere on the website on how to return garments. Finally after searching and trying to contact the company, I received an auto reply email, giving me the address to return the garments... CHINA. Parcelled all garments up and weighed the parcel and it was costing me £25.00 postage and packaging. Post mistress looked at the address it was going to and she informed me that it is highly doubtful the parcel will arrive. It has now been 4weeks since i posted it, i have tried emailing the company and believe it or not, there is no response. Goodness knows where the parcel ended up and for one garment that cost me £7.99 initially has cost me around £100. Really terrible service, complete rip off. A SCAM

Date of experience: June 27, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Michelle E,

Thank you for your review, we regret to hear that you are having sizing issues.

On all product pages we offer a clearly marked size chart and ask that all customers refer to this to help them when choosing the correct size.

Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.

Rosewholesale Customer Service Center

Mauritius
2 reviews
1 helpful vote
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Happy customer
June 24, 2017

My first experience at Rosewholesale is a great one. I purchased only three items as a trial and was amazingly surprised on receiving them. I had no problem with sizes and was happy with the materials, a nice finish. Besides shipping did not take too long as package was shipped on the very day that I placed my order.

Date of experience: June 22, 2017
North Dakota
1 review
1 helpful vote
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Do Not Buy!
June 23, 2017

The products here are cheap for a reason. You have to request a return and its almost impossible to get an RMA. Not worth the time to get it done. I decided to take them and donate them. I'll get my money back on my taxes.

Date of experience: June 21, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Catherine S,

We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.

Many thanks,

Rosewholesale Customer Service Center

Singapore
1 review
1 helpful vote
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Awesome Service!
June 23, 2017

Love the design and the service is very good. I received my parcel on time. Overall im happy with the service and products. Will order more soon!

Date of experience: June 21, 2017
Virginia
1 review
2 helpful votes
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I read all the bad reviews and waffled for weeks about placing an order. I decided I really liked the choices and could not find them elsewhere so I took a chance and ordered 4 tops using a credit card, knowing I could dispute the charges if merchandise not received. Within 2 weeks I got the first two tops. Loved them. About three weeks later got the other two. Knowing the sizes ran small I intentionally ordered 3 sizes larger than I wear. Wish I had gone up 4 sizes! The quality is great. The shipping was acceptable. The prices are unbelievable. I am just sharing my experience with you. I truly will order from them again. I too wonder if some of these negative reviews are actually the fault of closely named website?

Date of experience: June 19, 2017
Mexico
1 review
4 helpful votes
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Let me explain you my experience with Rosewholesale. I'm a customer since April 2015, I have placed several orders since that date. At the beginning caught my attention the variety and low prices of their products, but being honest, I was disappointed several times with the bad quality of some of their products and the problems with the sizes of the items. In addition I have experienced problems of out of stock items that on their website appears like available, so I spent a lot for expedited shipping of items that I never received. I received some replaces or refunds of their part, but never the same quantity that I spent. All these factors made that the expierience of buying cheap result more expensive for me, or lost of money, so I stop buying with them for more than a year.

This year I remembered that I had some R points on my wallet of their website, so I decided to used them. I have founded several positive changes, now they have models with the dimensions of the occidental people, now thier items have international standard measures, the shipping most of the times is very expedited because I pay expedited shipping, and the best of all when I received my orders I notice that the quality control of their products now is better than in the past, I like all the items that I have ordered recently and they fit me very well. Now I'm satisfied with my purchases with Rosewholesale.

I hope this feedback results useful for you.

Date of experience: June 17, 2017
Canada
1 review
2 helpful votes
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Ordered a dress for our daughters graduation party and is still not here. Emailed them and they have not responded. Very disappointing. Ordered a month ago.

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Chad M,

Thank you for taking the time to write your review.

For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.

We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Many thanks,

Rosewholesale Customer Service Center

Bahrain
1 review
2 helpful votes
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Experience was good
June 17, 2017

My shopping experience was good and service also good.
The product quality fit and fine.
Customer service is excellent.

Date of experience: June 15, 2017
Germany
1 review
1 helpful vote
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I really enjoy online shopping and rosewholesale.com is my absolute favourite since they have a great variety of items from clothing to lifestyle products that are in comparison to the low prizes of mostly surprisingly high quality.
Also customer service is very friendly and helpful
The only thing is you will have to wait a bit since the shipping takes some time, but that makes you even more happy when your package finally arrives

Date of experience: June 15, 2017
Colorado
1 review
5 helpful votes
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Scam
June 17, 2017

I never recieved my order, 10 emails later back me forth with their customer service. Still got zilch. Do your self the favor and learn from my mistake.

Update. Now 16 emails later. They have extended the 25 days delivery to two months and half. I asked for a refund, they refused. I doubt I'll ever see the dress that i ordered. Now I just have to wait until the extended date to asked for a refund. I don't know how this is legal...

Date of experience: June 15, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Susie j.,

Thank you for your review.

For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.

We have contacted you via our Support Center. Please reply to us there.

Rosewholesale Customer Service Center

Canada
1 review
1 helpful vote
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Amazing all around!
June 14, 2017

Rosewholesale.com is amazing! There are gems in here that CANNOT be found anywhere else. They are amazing with the response time if you have a question and they always try to accommodate the customer! Amazing site that I will continue to use!

Date of experience: June 14, 2017
Australia
4 reviews
4 helpful votes
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When I had not received the items after waiting 40 days I opened an "item not received" dispute on Pay Pal.The following day the package arrived. One of the two items ordered was OK. The second one was not what I had ordered so I changed the dispute on Pay Pal to reflect this. Pay Pal contacted RoseWholesale who apoligised for the trouble and then made a full refund.

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 13, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Elliott H,

We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Many thanks,

Rosewholesale Customer Service Center

Florida
1 review
3 helpful votes
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THEY SHOW ITEMS AND TAKE YOUR MONEY FOR SOLD OUT ITEMS THAT WERE NEVER AVAILABLE IN THE FIRST PLACE, THEN IF YOU EXPEDITE SHIPPING AND YOU PAY ALOT EXTRA AND YOU NEVER GET THE PRODUCT... THEY TAKE YOUR MONEY AND NEVER CONTACT YOU AS FAR AS SHIPPING OR IF THE ITEM IS OLD OUT AFTER YOU HAVE PAID FOR IT... SCAM... DO NOT USE! THE REAL COMPANY IS ROSEWHOLESALE.COM

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Kathy A.,

Thank you for your feedback.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best regards,

Rosewholesale Customer Service Center

Israel
1 review
2 helpful votes
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Shopping Experience
June 12, 2017

I would like to share with you my shopping experience at RoseWholesale site. The site is very easy to use but most important this site have a great products, very fashionable, a very good quality with a high standard. The products are described 100% followed by good pic. If something is out of stock, you can ask for a "back in stock" notice- I personally find it very useful and a time saver, by not have the need to look every time if it back to stock.
I enjoy very much buying at your site
With a lot of sincerity
Miri

Date of experience: June 12, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Miri F.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Rosewholesale.com.

Please feel free to place an order again soon.

Thank you for your support.

Rosewholesale Customer Service Center

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.


rosewholesale.com
Shenzhen, GuangDong, China