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Elliott H.

1 Level 1 Contributor
  • 4 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids, News

Member since June 2017

  • Reviews

    4

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    263

Review Distribution

4 Reviews by Elliott

12/10/19
Ordered an item on their site on the 3rd December 2019. Immediately received notifications regarding acceptance of order. The item was to be shipped from Italy. It was delivered to my Australian address on the Sunday 8th December 2019. Excellent service considering this is the Christmas period.
12/10/19
This review is placed here especially for the managers at Yoox. It is about time you did your Internet company some useful service to eliminate all the negative reviews placed on the Internet.
1. Please start by listening to your customers and reply to their emails.
2. Fix the problems on your web site so that customers can connect to Customer Service through the links there (all three I tried produced error messages)
3. Also why not clearly show your email addresses on your web site.

I have two of your email addresses:
I). *******@email.yoox.com (sent to me by you).
Ii). *******@yoox.com (from Pay Pal)

I placed an order on 3rd December 2019 and then read all the negative reviews with some concern. I immediately tried to track the order number on your site without success. I opened a case on Pay Pal to communicate with you and also sent emails to both those addresses shown above. During the next three days your company did not reply to any of the five emails or three message sent via Pay Pal. On the 6th December 2019 I received an email stating that my order had been shipped. It arrived today 10th December 2019. This is IN FACT very good service considering it is the Christmas period and the item was shipped from Hong Kong to Australia.
DO YOURSELVES A FAVOUR - LISTEN AND RESPOND
10/30/18
Elderly people often have trouble finding suitable travel insurance. Many Insurers have age restrictions and if you are over 75 they will not insure you. Others who do, often charge excessive premiums. While travel agents must provide Travel Insurance, too many of them will quotean excessive price for aged travellers. Budget Direct provided me (85
Years old) with Travel Insurance at a most reasonable rate. This was
The first time I insured with them. Their rate was much less than the
Previous insurers I have used and also provided a higher cover for
Rental motor vehicles. This was the first time I needed to make a claim
For damage to the rental vehicle which occurred while parked at Heathrow Airport in UK. I lodged the claim on line at Budget Direct's user friendly website sending them copies of the relevant documents needed.The claim was settled in full without any fuss. Surprisingly while I had an excess of $200.00 on the policy there was no excess applied to this motor vehicle claim. Aged travellers especially should check with Budget Direct before taking out their Travel Insurance. All other travellers may also find that
Budget Direct's premiums will be "Better than most, and second to none".
6/13/17
When I had not received the items after waiting 40 days I opened an "item not received" dispute on Pay Pal.The following day the package arrived. One of the two items ordered was OK. The second one was not what I had ordered so I changed the dispute on Pay Pal to reflect this. Pay Pal contacted RoseWholesale who apoligised for the trouble and then made a full refund.

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

customerservicer
CustomerService R. – RoseWholesale Rep
Dear Elliott H,

We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Many thanks,

Rosewholesale Customer Service Center

Elliott Has Earned 4 Votes

Elliott H.'s review of YOOX earned a Very Helpful vote

Elliott H.'s review of Farfetch earned a Very Helpful vote

Elliott H.'s review of Budget Direct Insurance earned 2 Very Helpful votes

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