RoseWholesale

*** Updated 1/15/2015 *** There's no way to respond to Rose, so I'm editing my response... I am NOT insulting other "honest" reviewers because I am sharing TRUTHS about my horrible experience with you on my order # H**************.

*** Original Post ***
THIS COMPANY IS A SCAM, STAY AWAY! They take stock photos from other websites and they ship you something that is SO subpar it is incomprehensible. What they sent me was defective and unwearable and they are refusing to refund me. Out of the 5 items I ordered on 11/25/2014, 1 still is missing, they claimed they shipped it, but I have no tracking numbers. I'm sure if I ever get it it will also be crap.

I'm keeping two of the items, they are NOT well made, but at least were not defective and I took a chance using a low-cost company, so I chalked that up to my stupidity and will eat the cost.

However, the 2 DEFECTIVE items are the ones I'm request refund on, and this Kaitlyn offered me $7 on a $28 purchase as refund, this is not even including the EXORBITANT shipping fees I paid.

I am being MORE THAN fair and will dispute it with my credit card company if I get one more BS response from this Kaitlyn. I will also file complaints with the attorney general's office, the FTC and the BBB.

They are FRAUDS. DO NOT BUY FROM THEM.

I ordered two dresses for my girlfriend from this site which I needed to be shipped to Jamaica so I made the order a month and a half from when the dresses would be needed. After making the order almost two weeks after I noticed I haven't received any form of confirmation or notification that the package has need shipped, so I decided to contact them. Their contact number didn't work, neither did their online chat so the only thing I was allowed to do is submit a ticket (message) which they would respond to in their time. In my ticket I specifically told them if the package isn't going to be delivers before a specific date then I would like to cancel the order. Two days later I receive a reply to my ticket saying they will ship my package not staying whether or not it would be delivered in time. It is now OCTOBER 22nd 2015 I made the order September 9th 2015 and in my ticket requested that the package be delivered by October 20th. The package still has NOT been delivered yet and submitting a ticket is the only way to contact these people.

DO NOT BUY FROM THIS SITE!
DO NOT BUY FROM THIS SITE!
DO NOT BUY FROM THIS SITE!

Where do I begin? So much wrong with this company I don't even know where to start! I never got any notice that they rec'd my order other than my pay pal money went through. After paying a ton to get the order in 3 to 5 days I finally contacted the company 3 weeks later to find out where it was. They then told me that it was being checked for quality and would be shipped on the 8th. By the 12th I still hadn't rec'd my order so I contacted them again only to be given a different answer which included a new shipping date of the 20th. This dress was for my daughters wedding on the 21st so obviously that wasn't going to work. They offered to allow me to pick other dresses for the same price that stated 3 day shipping which I couldn't find anywhere on there site. Either way, I asked for my money back. Which they did return. Now with only a couple days till the wedding I am frantically searching for another dress. I wish I would have seen these horrible reviews before I placed the order. Clearly this is an awful company to do business with. Don't waste your time or money because it seems as though they are not interested in good customer service or quality clothing. That is the short version of the story that was really much much worse but I don't have time to tell all the details. MORAL OF THE STORY: STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN! NOT WORTH THE HEADACHE!

They refunded me for the merchandise they didn't send after I sent a bad review on this site.

Whoever owns Rosewholesale also owns a few other similar companies. (Rosewe, and other wholesales-to-consumer websites). These little ads are placed on Facebook to lure unsuspecting consumers to buy these beautiful looking garments at wholesale prices. In one word, BUYER BEWARE! These are too good to be true.

I ordered a WATCH and it took 4 weeks for delivery. Reason: No available stock at time of order. You'd think they would have that info on the website.

My boyfriend ordered clothes. We received all that was ordered but the sizing was way too small. Plus, his PayPal account was double charged! When he contacted them to complain, they offered no solution or a way to fix the problem.

My biggest complaint besides the quality of the clothes, is the CUSTOMER SERVICE. The English is broken and seems to be just a warming-over of the issue instead of finding an amicable solution. They do NOT have in place a proper return policy, nor do they research and offer refunds to customers who were charged incorrectly. The website also doesn't specify where the garments are being shipped from, nor is there stock availability information.

I've read some of the other reviews today and see that we aren't the only one's who've received less than stellar service and product. What's funny is that Rosewholesale is trying to rebut the reviews with their weak apologies. My word to RoseWholesale... FIX YOUR BUSINESS! Fix the QUALITY OF YOUR GARMENTS! Fix your Payment Processing and refund policies. Fix your RETURN POLICY by offering return labels to consumers. (After reading all these bad reviews, all of your shipments should include return labels). Fix your SHIPPING TIMES! And most of all fix your CUSTOMER SERVICE! I do appreciate the returned emails and answered phones, but there is no actual SERVICE with your customer service. No resolutions and no customer satisfaction.

DO NOT ORDER FROM ROSEWHOLESALE, I AM STILL TRYING TO GET A REFUND OR MY ITEMS SENT! I ordered 3 items of clothing from Rose Wholesale on 4th September 2015, paid via paypal and they said it was shipped 2 days later. I waited 3 weeks and emailed them and got told it can take up to 25 working days so I had to wait. I did wait and the items still didn't turn up. I contacted them again and they said "please confirm your details and shipping address", yes all correct. I was then told I had 3 options. 1st option - I could have a store credit valued to 50% of what I paid for the original items or 2nd option - I could have a cash refund of 40% of what I paid refunded back into my paypal account or 3rd option - I could pay 50% of the total items again plus reshipping fees and they would try to send the items again. What a joke. I asked for a full refund or the items to be resent at no cost to myself, only to be told that they can't do that as it is a loss for them as well. I have since contacted Paypal and I have opened a dispute. Hopefully they will be able to help me, it's been over 2 months since I first ordered. I will keep you updated on what happens with Paypal.
Just an update, Paypal have contacted RoseWholsesale on my behalf and I received an email from Paypal saying that I will be receiving a full refund! I am so happy and advise anyone who has had problems with not receiving their items to contact Paypal.

I am so happy to received all the items that I've ordered. It's all perfect... Thank you...

I wasn't even saying negative things on my last review but get ready.

My last review was about me worried and hoping my shipment gets here in time because of reading bad reviews. Then the company messages me saying the refunded all my money as "a gift" that I didn't ask for.

I thought that was very kiss $#*! but still, free stuff is very nice of them. So I reply saying thanks, that was not necessary bla bla bla. And I think to myself "online customer service is hard to get a hold of in these days" so while I have them here I ask a question.

I paid for faster shipping but my confirmation email says a longer date. They've already refunded my money so I guess it's not as big and issue but I paid for fast shipping. So I ask what delivery time I should anticipate. Easy question. Reasonable.

The next message I get just completely ignores my question and talks about whether or not I received the refund, this is your tracking info yadda yadda. And it says "This has never happened before." what hasn't happebed? A customer has never asked you a question before? Spare me.

Did I ask for a clarification on this effing refund?! Then they have the nerve to ask me to update my review stars within 1-3 days and to let them know when I have. F*** no. I asked the easiest of easy questions and you fully just ignored me!

I tracked my package and it says "Item is pre-advised" which means the shipper hasn't even recieved the package.

Customer service isn't a volunteery refund. It's ACTUALLY PAYING ATTENTION to my concerns.

How dare you ask my to change my review. LOL you didn't even help me! This is laughable lol. If you guys could see me right now you would just see a laughing girl with laughing tears rolling down her puffy laughing cheeks.

Will I change my review to more than 1 star?

Lol. No.

And now you have this other 1 Star to worry about.

Bye.

DO NOT DEAL WITH THIS COMPANY UNDER ANY CIRCUMSTANCES... THEY ARE A SCAM... THEY RIPPED ME OFF FOR $200 aud...