I ordered 3 shirts, received them over a month later my MEDIUM shirts are a child small... CAN'T get on the phone for a return address...
Worst absolute service that there is... I ordered 2 shirts in September, You took my money. You told me that one shirt shipped Oct 12 and the other Oct 14th. Okay it took till the middle of November to even see the first shirt. I still have not recieved the second shirt. I have inquired several times about it and got the run around. I have waited the 45 business days, I have checked the post office a few times and still no shirt... AND THEY STILL WONT REFUND MY MONEY... THERE IS NO PHONE NUMBER TO CALL THEM... I HAVE WRITTEN ENDLESS EMAILS... I DONT GET CALLS FROM THEM... JUST THE RUN AROUND... NOT WORTH THE TIME OR THE MONEY... ALL YOU GET IS HEARTACHE WHEN THEY TAKE YOU RMONEY.
Im glad that I found this site... They would not give me the time of day... but since I wrote this they finally contacted me... Now hopefully I can get my money back for the poor service or lack of it... As a warning, do not buy from this company... Seriously, if it wasnt for this site though, I might not get any of my money back... such heartache and my daughter would have loved the shirt... she really wanted it,. But not the heartache that came with it...
**** They promised to give me my money back for the goods that I did not recieve... Well I am still waiting for it to be refunded... I will believe it when I see it... Promises Promises Promises...
Ordered size XXL jeans jacket, got cheep imitation of it and wrong size (looks and feels like size S)
Dear norik d,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and check it.
Yours sincerely,
Rosewholesale.com Customer Service
UPDATE - GOOD NEWS!
IF YOU PAID WITH PAYPAL, BE SURE AND DISPUTE THE CHARGES. PAYPAL IS SUPPOSED TO STAND BEHIND YOUR PURCHASE. I disputed on-line with Pay-Pal and it was really going no where, so I called them. They were willing to issue a full credit if I would return the items to the seller, giving Pay-Pal the tracking number so they can confirm delivery. The seller was in CHINA and the postage would be as much as I paid for the items, plus, there is no way to CONFIRM delivery to them. So Pay-Pal was willing to go ahead and issue the full credit.
I ENCOURAGE EVERYONE TO DISPUTE THE CHARGES THROUGH WHATEVER MEANS YOU USED TO PAY FOR YOUR PURCHASE!
*******************************************************************
THERE SHOULD BE A 0 STAR RATING, AS GIVING IT A 1 STAR IS MISLEADING.
Only 3 of the 4 items that I ordered from; http://www.rosewholesale.com on October 3 have been delivered. The 3 garments that have arrived are not sized according to what was listed (they are all too small, yes I am aware the sizes are Asian sizes, however, the measurements they provided (example Bust: 126CM) on all three items (the 4th item has still not arrived) is INCORRECT) and/or made of shoddy material.
I asked to return these 3 items, cancel the undelivered item and have my money refunded. They said I have to return them at my expense and they would only give me 50% of what i paid back.
THIS IS A SCAM, STAY AWAY!
By reading other reviews (hindsight) from people about this company, I think it's set up as a scam. I would rather just be done with them.
They claim in their response (below) that they sent an email with the solution. No email has been received (they lie).
Here's the solution, RoseWholesale; GIVE ME MY MONEY BACK!
Let me start by apologizing for your experience. We have send you the solution to your email and we want to solve your problem as soon as possible, wish your reply.
I received my order via DHL quicker than expected... I paid the extra cost for tracking information etc. so I guess that's why. I opened the package immediately with excitement of seeing the great buys I found on the rosewholesale. Come website. The photos showed really beautiful items at low wholesale prices. Well, all I can say is that "YOU PAY FOR WHAT YOU GET"... I order a Vintage Jewel Neck Full Lace Spliced Long Sleeve Dress in Blue. The dress had NO JEWEL AT THE NECK, hemline is nothing like the photo shown and looks like a 10 year old made it. It is HORRIBLE! Very poor quality. It's as though it's not finished. I ordered the Sexy Plunging Neck Short Sleeve Spliced Backless Dress and the stitching was off in the back. I don't know how their quality control department could allow it to leave the warehouse in that condition. The front was not made as the photo shows and it came with a hole in it. I ordered the Print Spliced Backless Hollow Out Elegant Halter Sage Maxi Dress For Women... the dress is stitched poorly and doesn't fit properly in the back. The color is as shown in the photo however, the bottom is not made correctly. I also purchased (2) of the Scoop Neck Long Sleeves Lace Splicing Backless Sweet Dress For Women for my twin daughters. The dress looks nothing like the photo. It is very poor quality and looks more like something my girls may wear as a Halloween costume. I ordered the dress for a charity ball which is taking place on November 6th... now my girls have nothing to wear. I am SO DISAPPOINTED! I ordered the Casual Women's Snow Boots With Multicolor Fur and Mid-Calf Design for my sister for her birthday. The fur at the top has rips and the boots were super thin like they would be better as house slippers. The only product that was as shown that I ordered is the Silicone Demi Cup Extreme Lift Bra With Straps. If you want a little extra this is ok. DO NOT PURCHASE CLOTHING FROM ROSE WHOLESALE! I have tried to put in a ticket for the items but the site is not allowing the ticket to go threw.
All I've gotta say is that there is inexpensive and than there is CHEAP! Merchandise shouldn't be allowed on the Market...
Dear Teresina,
We're extremely grateful for your constructive feedback.
But we want to confirm if you have made an order on our website and could you make a further explanation for your question? Wish your reply.
Best Regards
Rosewholesale customer service
"This store is the WORST WORST store Ive ever had to deal with. In my opinion no one should buy from it. From my experience all the items I bought were flimsy, fell apart almost instantly and Itched the $#*! out of my skin AND I dont have sensitive skin! But by far the costumer service is the WORST I ever had to deal with. It started on the 10th of March 2014 and was not over till a couple days ago. Thats 3 months of this $#*!.
I bought a package from them that cost $166.11 USD with 79.85USD of that in postage. I payed for fast postage (getting items for a friends birthday) and the didnt come within the 14 days. After a while I inquired about it and a few weeks later they sent me the package BUT they delivered me the wrong package THEN made me pay to deliver the package to the other person. Finally after a couple of months they sent mine AND it was MISSING 3 of the items I payed for and they sent me a broken item. They refused to refund me the huge postage and handling fee for just the items that were left out and were so difficult to deal with over messages I wanted to buy a plane ticket just to deal with them in person.
Honestly the worst experience of my life. NEVER AGAIN, DOESNT GET WORSE"
Thank you so much for your important feedback. We are always very grateful to hear from our customers. I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind give me your order number or e-mail address? I will check it for you.So sorry for this issue.Or you can send an e-mail to our support center, our customer service also can help you.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Rosewholesale staff
Why would you come on this site read what 99 percent of people tell you about Rose Wholesale and then ask if you can buy one shirt? I am one who did receive my item from them after I threatened by email to start a campaign so tough they would send me my items. I have already posted that along with a picture. AGAIN... what I received looked like a piece of trash... like a kindergarten student made it. It was NOTHING LIKE THE PICTURE. PERIOD. Nobody can tell you why this company is still scamming but they are. The way to shut them down is to NOT ORDER. Why would anyone come on this site to report this stuff, taking time out of their busy lives to even bother to warn someone so they don't experience the same thing to then receive a note (like I did) that YOU SIR want to know if you should just buy one shirt (and post your picture next to this question)? You know what? Go ahead and buy one shirt. In fact, buy 20 shirts. Buy for you and your mama. Buy three or four wardrobes from them. It doesn't matter WHAT Rose Wholesale come on here and say they are LIARS and nobody should beg you to avoid them. You are the type of person who will not believe a thing until it happens to you. If it walks like a duck...? Nevermind. I have wasted ten minutes of time. How do I stop getting email notices about people wanting to ask a question about this sad "company?" If the powers that be who control (supposedly) internet fraud are doing nothing about shutting them down based on all the complaints then RoseWholesale win and will continue to make big money on people who will not receive what they paid for in quality, quantity, or even AT ALL! Hey Sammy--or whatever your name is at RoseWholesale!... Are you reading this, laughing and going to the bank? Yes we know you are. Enjoy it while you can. You already know you're scum on earth and payback is going to be many many lifetimes of pain, hardship, and unspeakable horror. You won't survive it either. You cannot harm people on a mass global scale and think that retribution (and there is retribution as sure as the world turns what goes around comes right back around) doesn't either exist or apply to you. You will beg and plead to be released from the darkness that is coming. Truly sad and washed my hands.
I ordered several items, thought I had nothing to lose. That initial order had a few things arrive within a few weeks but 2 items were not available then and were to be shipped separately, 1st thing wrong. 2nd: they also said 3 items were not available at all and offered a coupon to make up for those. 3rd: one of the jackets I ordered was completely "off" from the description. It was a shorter version, the shape was very different from the photo, and polyester not cotton as listed…I never would have ordered it if the photo/description matched what I received. Otherwise the first items were ok, not high end but overall fine for the price. I ordered XLarge, and am a Medium usually. The coupon frustrated me the most and had me wondering if they simply offer this but don't really care that the system doesn't or can't process it properly. At first I ordered for the amount but was going to be charged (for items I already paid for) AND about a $23 + delivery charge. After contacting them they explained only a couple of $ would go toward delivery. Ordered again, the order again wouldn't process without payment. Wrote again and was told that sale items don't apply. Tried to order a third time (the order would not go through without additional payment) and was told I had to order more for the order to process.
So overall, I had some items that were alright, but with the things out of stock and how the coupon failed to work ( I gave up, felt like they didn't care much whether it was actually processed properly…seemed almost "intentionally" set up so additional fees might be overlooked?) you're taking a chance with your order. It might be fine, but if items aren't available or are a lot different from what is pictured - you might not end up saving as much as you'd hoped for. The second part of the order came a few weeks later…the items were fine except one wrap smelled mildewy (hope it comes out after it's laundered). I won't take any more chances with their products just because of the three things that went wrong with my first order.
First, I want to start by saying how sorry we are about your problem. Could you send us your order number or email address? Then we can apply the solution for you. Wish your reply.
You see all these bad reviews about Rose Wholesale... they are true. I have experienced it all. Really nice looking online but, the sizing app online is incorrect and does not work. I ordered 2xx the largest shirt they make and I still couldn't button it and I am within 5lbs of my ideal weight. The sizes are for Juniors NOT adult sizes. In the USA a 2xx would usually be like a camping tent on me, as-in huge. I used the size chart they provide on their site and opted for the 2xx, the largest size that they have, which would normally fit a NFL football player in the USA, it is still too small. Then they give you 4 options for a return. 1. Keep the item and refund you 20% (my $36 was only $5.28 us. RIP-OFF 2. $11 store credit, keep the item RIPP-OFF 3. Select another item at 70% of cost plus free shipping RIP-OFF 4. Refund $26.43 of my $36 total order and I return the item to china after shipping that is still a total loss for me RIP-OFF. NONE OF THE OPTIONS ARE A COMPLETE REFUND. Bottom line this is a SCAM. The cloths look really nice but this is the thinnest material you can possible imagine, paper thin. If you deal with this Chinese company you do so at your own expense. Yes as others mentioned it took weeks to get my order. And after going back and forth a few times communicating by "their" online dispute resolution center they stopped communicating, and I was firm but professional the entire time. They wanted me to send pictures, I did, 3 of them, then they said the pictures had to be with a measuring tape or similar, which I did and they said they were not good enough, Like I have to be a professional garment photographer to do business with them. You are an idiot if you do business with Rose Wholesale. Buy American. We have Ethics.
Dear Jack U.
Thank you for your important feedback and for letting us about your experience with us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Rosewholesale Customer Service
I want a custom device rep to contact me asap. Been trying for a hour. Now.
Dear Pamela,
Thank you for your important feedback.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
I want my money back! It's two months now never get my order! Zero (0) star!
Dear Shey S.,
Thank you for your important feedback and for letting us about your experience with us.
We are sorry to hear that the customer hasnt received for so long. We will email this customer soon inquring whether she like the resend or refund.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service
I can't get a hold of customer service to check on an item I ordered since August 24th
Dear Alfred S,
We are sorry to hear you've had difficulties to reach us.
Our customer service is available on the livechat and via the tickets. We will reply to you within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service
HORRIBLE SERVICE! I MADE MY ORDER IN OCTOBER, AND I WONT RECEIVE IT! I SENT MORE THAN 4 MESSAGES TO THE CUSTOMER SERVICE, THEY NEVER ANSWERED BACK!
Dear CARLA P.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
We look forward to your reply,
Rosewholesale Customer Service Center
I need to get in touch with someone regarding my order as soon as possible
Dear Samantha,
Thanks for your feedback.
Our customer service is available on the livechat and via the tickets. We will reply to you within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service.
I placed an order on March 1, which stated that it would be shipped within 3 business days, it was not when I contacted them I was told that they were out of stock and would be receiving a shipment on the 20th, so I waited, then no such luck was told the shipment did not arrive and that they would be getting it on the 30th, so again I chose to wait. Yesterday I get an email from Rosegal, who I have no clue why thay are emailing me telling me that they cannot ship my order at all. So I asked why since the dress was still advertised for sale on their website, and was told my order had been canceled that if I want the dress to reorder it. Never will I reorder the dress nor will I ever patronize this company again. I would nor recommend them to anyone. Now this morn I got another email from Rosewholesale telling me the same thing as before that they cannot ship my order, and would I like to receive store credit, or pick another item. I have already stated several times that I DO NOT WANT ANOTHER ITEM FROM THEM, at this point I JUST WANT MY MONEY BACK! And since I see where they are asking for proof of purchase from individuals my order number was H**************. Updated 3/31/2016: as you can see by their response still no answer as to why they could not ship the dress that I ordered, just an affirmation that they did cancel my order, though I wanted the dress that I ordered not my order canceled. Like I have stated DO NOT ORDER FROM THIS COMPANY EVER!
Dear Lisa,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
Thank God I read all of these post! I'm so happy I did NOT order. Thanks to all for the warning!
Dear Dawn A.
Thank you very much for your comment.
We have faith on ourselves that one day Rosewhosale is a great place for all the online shoppers.
So we keep on working harder.
Do not judge a book by the cover.
Best Regards
Rosewhosale Customer Service
I ordered a Black "Women's Coat with faux fur" from you in a size 3x. I am so very upset with what you have done. I am going to take this "SHAM OF A COAT" TO THE POLICE DEPT AND THE N. M. ATTORNEY GENERAL'S OFFICE TO SHOW THEM THIS HACK JOB OF A COAT!
YOU ARE HORRIBLE... THEFT, FRAUDS, MISLEADING ADVERTISING, SCAM JOBS!
THE LABEL IN THE COAT READS 3x... BUT THE SLEEVE'S MUST BE FROM A TOTALLY DIFFERENT COAT SIZE XS... BECAUSE NOBODY COULD PUT THEIR ARMS INTO THE SLEEVES BECAUSE THEY ARE TOO SMALL...
THEN WE TRIED TO PUT OUR "HANDS" INTO THE BOTTOM OF THE SLEEVE AND NOBODY COULD EVEN FIT THEIR HAND INTO THE OPENING OF THE SLEEVE.
IT IS AGAINST THE LAW TO TAKE PAYMENT FOR A ITEM AND RETURN TO THE PURCHASER A PIECE OF CRAP, DIFFERENT SIZED COAT AND OF NO USE TO ANYONE.
YOU HAVE -7- DAYS TO REFUND MY MONEY AND TAKE THE POOR EXCUSE OF A COAT. YOU MAY THINK THAT YOU HAVE PULLED SOMETHING OFF ON SOMEONE AGAIN BUT TRUST ME YOU HAVE NOT!
YOU WILL NOT GET AWAY WITH THIS AT ALL.
THIS COAT WOULD BE OF NO USE TO ANYBODY!
IT IS CHEAP MATERIAL, PIECED TOGETHER WITH DIFFERENT SIZED PARTS PIECED TOGETHER VERY POORLY.
I THINK YOU ARE HORRIBLE AND DESERVE NOTHING LESS THAN A "LAW-SUIT" FOR FALSE ADVERTISING, FRAUD, MISREPRESENTATION AND MUCH MORE!
TAKE YOUR COAT AND PUT IT INTO YOUR TRASH BIN OR YOUR BUTT EITHER WAY... I TRULY DO NOT CARE!
SENDING THIS CRAP BACK TO YOU C. O. D. AND REFUSE TO PAY YOU ONE MORE PENNY ON THIS!
YOU HAVE -14- DAYS FROM THE DATE OF THIS LETTER TO RETURN MY FUNDS IN FULL TO ME OR... I WILL TAKE THIS TO ALL OF THE MAJOR MEDIA COMPANIES TELEVISION, RADIO, NEWSPAPER AND ALL MAJOR WOMEN'S MAGAZINES!
A. G. Wilkinson
Dear Albertina G.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team. Please leave your order No. Here so that we could offer you an appropriate solution.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I have chosen many items to purchase, but after reading so MANY bad reviews I will not now order anything.
Dear David,
Thank you for recent comments.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Bad bad site i order 2 months ago and yet get to get my shirt dont buy nothings its scam!
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
RoseWholesale has a rating of 2 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RoseWholesale most frequently mention customer service, tracking number and credit card. RoseWholesale ranks 105th among Discount Clothing sites.
Dear Beverly P.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service