I guess I'm still a little better off than most because I received my order but was UPSET when I was charged more than what I signed up for. My purchase was $82. (which included insurance, shipping & handling) but was charged $120+ on my credit card because Rosewholesale.com said my original bill was in US dollars! Huh?! I ordered from Canada and they said they had to convert that to US$. NOWHERE in their website, in the invoice or receipt that they emailed me was it indicated that the $82 was in US currencies! In the other webistes that I bought from the currency was clearly indicated and the amount automatically change depending on the country you're ordering from. They were not willing to return the difference that was charged to me. On top of that the quality of the merchandise (they show on the net) was way below what they sent me. I didn't want to waste my energy and time on these CHEATERS so I just paid my credit card the bigger amount of money they charged me. BUT just today I got an invoice from fedex saying I owe them $21. For duty and taxes for my package. I told them I didn't get their services but I was told that Rosewholesale.com gave them my personal information so they (fededx) can bill me the taxes for the package. Giving clients' personal information to a third party is illegal! I AM SO MAD AT THESE SWINDLERS! I called them to clarify the issue and was told that those duties and taxes were "unavoidable" charges I have to pay. Huh?! Really!? I told the representative that there was no mention of that in their website but she flatly said that's how it is and I have to pay for it. I asked the representative how can they sleep at night knowing they're cheating people out of their hard earned money! She just said that's how it is and I have to pay fedex period. PLEASE if you're even thinking of buying even one item from them, STOP! Or risk being robbed by these DOUBLE-CROSSERS! Does anyone know where and how one can file a complaint against these SCAMMERS? They have to BE STOPPED!
(SUPER IMPORTANT: THEIR 5 STAR REVIEWS ARE FAKE. I checked through some and they all had throw away accounts(meaning they were created by people the company paid to review) and the few that had more than just the one review for rosewholesale, also had the same reviews for roses sister sites like dresslily, rose gal, and some others. Please do not buy from them. I know deals are great buts they're not worth getting your money stolen) So I found this weird... I checked out reviews about the website before I bought from them and they were all good except for a few saying sizes were off. I checked multiple websites and now I found this site and everyone has bad reviews about them. I bought some stuff for a birthday gift and it's been about 8 or 9 business days when I paid for the 5-8 days and I'm starting to get really nervous. I'll be out 44 bucks which to most people isn't much but when you work 2 five hour shifts a week, that's pretty much my whole check. Until I get my package I'm rating this a one... I mean IF I get my stuff.
UPDATE: They have finally messaged me back and said it was because they are moving warehouses, which I don't believe, and when I told them I wanted my money back for the shipping costs they said they would have to charge me for a different shipping method and I told them to cancel the order altogether and put the funds back in my bank within 48 hours and if they do not I will file a dispute with my bank and get my money back and report them to the BBB. I've reported them on facebook and created a facebook page to warn others this is a scam site. All they feed you is bull excuses and give you this whole runaround hoping to stall you long enough that you'll eventually give up and let them keep your money. I was also reading through the things people posted to their facebook page and one person said that they tried to get a photocopy of their ID and Credit card! There is no reason for them to ask for that. Thank goodness the person didn't fall for it.
LAST UPDATE: I finally received my money after I threatened to let the cops know! How convenient. I'm just happy I finally got my money back. SERIOUSLY PEOPLE! Be persistent in getting your money. Take screen shots of all the messages between you and them and keep fighting! You'll get your money back.
https://www.facebook.com/pages/Rosewholesale-is-a-Scam-Site-Beware/**************?ref=hl
I'm going to add some photos of the messages. They recently replied saying that I had to wait on paypal. Once again, I did not pay with paypal.
Sizes are a joke and you can not return items. Also the quality of the clothes are very poor
Dear Helen H.
We appreciate your valuable feedback.
Please provide us your valid order number, so we can help you with the shipping problems.
Please feel free to contact us here http://www.rosewholesale.com/m-article-id-12.html,
Hope hear from you soon!
Best Regards
Rosewhosale Customer Service
DO NOT BUY ANY CLOTHING FROM THIS COMPANY. BAD QUALITY, BAD SHIPPING, BAD CUSTOMER SERVICE AND HARD TO COMMUNICATE.
Dear indriani h.
Dear Helen C.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Been waiting for my order since September. No answer, no package. Bad business.
Dear Cathy b.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
However, our colleague replied to you in your ticket and please check, We will contact you again to offer more details.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I've paid for my order but have never received it. Where is it?
Dear Lillian,
Thank you for notifying us of your complaint.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which cause some delay.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
I love the prices and the style of clothing that is sold here.
Great prices and great stuff takes ages to come but worth the wait
I want to know why you think it's okay to steal people's money.
Dear Karen M.
I want to start by thanking you for notifying us about the issue.
Would you mind proving us your valid order number or email address? We are more than willing and glad to assist you.
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Rosewholesale Customer Service
Received order two months later, pricey shipping, clothing received nothing like the image.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We regret any inconvenience or frustration that your experience has caused you.
I'm sorry i checked your name and e-mail address, haven't found any order on our website, could you send the order number to me? I will check it for you.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Rosewholesale staff
Terrible. I ORDERED A DRESS IN SEPTEMBER AND IT JUST ARRIVED IN A PLASTIC GARBAGE BAG AND THE QUALITY IS GARBAGE. Guess you do get what you pay for
I could like to know how long for my order arrived my id
Dear Hugo,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Could you please message us your VALID order number? And then we will check and resolve the issue for you.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
I have not been able to track my order, because you have not supplied me
With the courier name or correct shipping information.
"
Tracking Packages
After we dispatch your goods, we will email you a tracking number for the
Courier company (this will be based on your email preferences). Depending
On the chosen courier, there may sometimes be a delay of one working day
Between dispatching your order from our warehouse in China and obtaining
The shipping tracking number. If you have not received a tracking number
From us, it probably means that we have not sent out your order yet.
Please be patient. Most orders take 1-3 days to complete the verification,
Packing and dispatch process. If you require additional information on the
Location of your order, please open a ticket in the support system (at
support.Rosewholesale.com) quoting your order number(s) and we will assist
You."
On Thu, Jun 26,2014 at 1:36 AM, Rosewholesale.com <*******@rosewholesale.com
> wrote:
>
>
> *Dear Deborah,*
>
> Thank you very much for your order payment at Rosewholesale.com.
>
> Your order number is HH**************
>
> have shipped your order out today.
>
> Please note that your tracking number is CN*******4477
>
> safe and secure in case you need to refer to it later.
> You can use this number to check the shipping progress and location of the
> package on
> to the table of couriers below for the corresponding website to track the
> progress of your package. Please note that there may be an initial delay
> when the shipping company logs the shipment on their system before the
> package information appears online. *Carrier* China Post HongKong Post
> EMS DHL UPS FEDEX *Deliver time * 15-25 7-25 6-10 3-7 3-7 3-7 *Tracking
> URL * Track
Can't access assistance on site because it won't load. Order at your own risk. They never informed me who is my carrier. I think I made a big mistake. PayPal wake up.
Thank you for taking your time to write your review. We really appreciate the feedback.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We shipped your order out into two packages by flat rate shipping, without tracking number. Because you didn't pay the tracking fee 2usd, so we can't offer you the tracking number. You can check your payment information first.The delivery time is 7-25 working days, please kindly waiting for it, hope you can get the package soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Rosewholesale staff
Is it a scam?
No answers to my phone calls, chats.
I have no info on my order
Dear Dani D,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order.
Our customer service is available 24/7 on the livechat and via the tickets. If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8)
We have contacted you in the ticket with the order information. Could you please refer to your ticket?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Do not shop in this website. Its a scam!
I got a piece of garbage instead a dress.
Dear Lee S.
We want to say thank you for providing us with important information about your situation.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Rosewholesale Customer Service
I love the dress it came on time the material was lovely and it fit to size perfectly
You let me order items that you didn't have and then didn't refund me! Clothes don't match size. Pants material COMPLETELY SUCKS!
Dear Raven,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We are sorry for the out of stock. Issue, the item you purchased was much more popular than we anticipated.
Please tell us your order number via ticket and reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center
Never order again u can't email them, no online service, no calls
Dear Gopan R.
We want to say thank you for providing us with important information about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We shipped your order out on Sep 5th, please kindly follow your package online
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS050777322CN
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
The actual clothes are different from the pictures: poor quality, bad package
Dear Rafik D.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy http://www.rosewholesale.com/m-article-id-16.html And please leave your order No. Here and we are really keenly looking forward to splve the issue together.
Thank you very much for your cooperation.
Kind regards，
Rosewholesale Customer Service
I have been waiting for my item for 2 months still to no avail. I seriously want my money back
Dear Gosego,
Thank you for notifying us of your complaint.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which cause some delay.
I have followed up your case and has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Overview
RoseWholesale has a rating of 2 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RoseWholesale most frequently mention customer service, tracking number and credit card. RoseWholesale ranks 105th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dee D.,
We apologize that you have had issues with import tax.
Please see here for our policy regarding tax and duties: http://www.rosewholesale.com/m-article-id-58.html.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thank you,
Rosewholesale Customer Service Center