RosegalReviews 6,117

I ordered a swimsuit, and I even bought an XL just be on the save side. The suit came in and it says XL but it wears like maybe a Medium. I have submitted two support tickets trying to return the item. But I have not heard from them once. I tried to call the customer service line *******188 but it just rings and rings and then the call just drops. If you have already ordered from RoseGal DO NOT expect to receive the correct American sizing and DO NOT expect any customer service. If you are thinking of ordering anything from RoseGal, DON'T. I will never purchase anything from RoseGal again and I will tell everyone and anyone that will listen NOT to purchase from Rosegal. They are a rip of Company.

I discovered Rosegal about 6 months ago and have ordered about 10 items so far, in about 6 orders. The quality of the garments is just fantastic, quality materials and workmanship, great modern designs. Amazing for the price. I have been happy with everything I have purchased. Overall the fitting guides on the site are accurate. I did have 1 item that was too large but no problem. Customer service is good and they happily gave me options for refund or credits. I would highly recommend them to anyone.

I ordered a number of items. Shipping took way too long and when I did receive package 1 of my items, none of them fit and the quality of the items were cheaply made. I requested a shipping label and they want me to pay for return shipping. My goodness the shipping will cost more than the items themselves.

My other item was never received and I was told that I needed to check with the local postal service, which everyone knows they will not look for a package without already providing a shipping receipt in your door. I was then told that I didn't pay an additional fee to have the package tracked. According to the tracking number provided, it tracks the package to U.S. Customs on April 5 and nothing else. Rosegal wants me to do the work that they should be doing themselves and is avoiding refund.

I will never recommend them or order from them myself.

They do not really handle returns. I ordered a shirt that was marked as XXL. I could barely get it on. It was a medium despite the size and it wasn't even the blouse I ordered. I ordered an extra large dress and it was not as tight as the shirt that was an XXL. I don't know how they come up with their sizes, but it is not with actual measurements of American women. The packages do not even come with any paperwork which is customary so that you can return defective items.

I placed an order with rose gallery in March. The split the order for shipping and I was happy with the timing of the first shipment. The second shipment wasn't sent until about 3 weeks later. And today I still have not received it. I have contacted Rosedale 3 times now and since the package reached customs on April 18th and there is no more tracking information Rosedale is washing their hands of it. They say once it is out of their country they are no longer responsible for it.

I had a great experience with Rosegal. With some of the comments I had seen, it was pretty easy to avoid others' frustrations. I paid close attention to the sizing charts and measured myself according to the tops I ordered. Each item has a processing date below it, so if some are longer than others, you will receive those items later. I also purchased the tracking number for $1.99 for my convenience. I ordered my four tops on April 18th. They shipped out on the 19th, and I received them May 9th. That is about the usual time rate for something overseas coming to the United States. I love all my tops. You can save yourself much frustration by simply paying attention to the information provided on the website. Will definitely be ordering again. The quality of the tops was much better than I was expecting and they fit great. Thank you Rosegal.

I shop with Rose'Gal as I find the clothing graceful with creative simplicity. The items are affordable enough to buy many.
The only down fall for me is the delivery, far too long. I realise that public that do shop at Rose'Gal are from other countries around the world, 25 to 30 working days are my times given. I received an item 2nd week of my order, then ordered 4 more garments 4 days after the first and have only received one, but that was after 30 days. I have waited almost 2 months for my 2 other items to be delivered and still waiting. I brought them in February. If you pay in full for items you should receive them all together, that's not the case with Rose'Gal, I had sent them emails, chatted, still nothing.

I ordered some items from Rosegal and the service was honestly so nice! The people who were their to answer my queries were so kind and the response was very fast. The products were amazing quality and very unique items that I couldn't find anywhere else! The products are so amazing and the service is the nicest I've ever experienced, normally messages are very automated and boring but the messages from Rosegal are very welcoming and personalized. Will definitely be recommending to friends who what to do a little (or A LOT) of online shopping.