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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I received no email confirmation email on my order.
It is not a good.
And your support email is not user friendly.
It makes it harder not easier to contact you
Been a month since I ordered and paid. Contacted customer service for a tracking update, they gave me the same tracking number I already had and to, d me to track online - I had already done that, and as the tracking had not updated, I was asking for assistance. I won't be ordering from this site again, ever. BE AWARE - You will pay and may never receive items
Dear Donna,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I loved my swimsuit I recently bought from rosegal! Its super cute and wasnt expensive at all. Ill be recommending this site to friends and ordering another real soon.
Do not order from Rosegal. I placed an order with expedite shipping, after 2 weeks I did not receive my items. I called I did not have my order number so they disconnected the call. I called right back with order number and all of a sudden they were no longer available. So I sent a message to facebook messenger I was told the items were out of stock to wait patiently for another 9 days or choose something else. Never did they offer a refund. I requested a refund, Rosegal has yet to respond.
Dear Serita,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
Rose Gal has lots of very inexpensive items available, and offers excellent communication. You can also contact customer service and they get back to you right away (their English isn't perfect but it's understandable). The goods are coming from abroad, so standard shipping takes a long time, but my order did come and I was notified when it shipped.
The watch I ordered was cute -- it was huge and had a black cat on the face. The only problem was that the hands of the watch were also black, and so a lot of the time it's hard to see what time it is!
If you are a size 6 in the states you should order a 10-12 from any of these Chinese sites. And after seeing the smallness of my own order, and another from my cousin, I'd say none of the clothes on this site fit any woman who is larger than size 12. This is especially disappointing because the site claims to be for "plus size women". The quality is sub-par as well. The fabric is very thin. They will also not refund money, you must exchange the items but pay for the shipping.
Dear Yvonne,
We are so sorry to hear that you have been experiencing these issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size and all of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Your a scam! I ordered months ago and never received my product. Im writing to let everyone know what you are!
Dear Bobbie,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
Please note that delivery have a two-month deadline. Technically, customer is responsible to report to us this issue as soon as possible.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I cam to Rose Gal because of a FB ad, you know the one, the butterfly shirt that is so eye catching. I was a bit excited when I saw how high their sizes when, but then realized they were asian sizes, so that was important to understand. Using the measurements I bought a 2 dresses, that butterfly top, a new garden hose, and some cake decorating tips. They all came in different packages but I was happy with each purchase. I've returned to buy more from them.
My order is over 1 week late, still haven't received my parcel and they told me to get in touch with the courier (which shouldn't be my job) and they had told me they hadn't even shipped out my order. I told them and I said I need compensation and they just said just said sorry. Disgraceful service, ill never order from them again
Dear Indi,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Ordered a coat and paid for expedited shipping. It's now been 20 days and no coat. I've contacted customer service multiple times and was told the coat had finally shipped. When I contacted the shipping company there is NO record of my tracking number. Contacted customer service yet again and was given the same tracking number. Contacted the shipping company two more times and told that number is invalid. At this point I am disputing charge with credit card company and will NEVER do business with them again
Dear Bev,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
After the shipment, the shipping company takes a few business days to update the tracking informtaion.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
They take your money and you will not see your items for a ridiculous amount of time.
So many other better sites out there that sell the exact same thing.
Do not use
Dear elisa,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
Everything I purchase here has been top notch! It's affordable and the app makes it so easy! I recommend you to everyone I meet! 100% LOVE ROSEGAL!
I placed an order with this company almost months ago. Paid for the items in advance, and company refuses to resend the items or give me money back. There is no tracking so therefore they have dodged a huge bullet. DON'T LET THEM FOOL YOU! PAY THE EXTRA FOR SHIPPING TRACKING! I MADE THE MISTAKE OF NOT. NOW I AM OUT MONEY! PLEASE DO NOT DO THE SAME. THANK YOU!
Dear Tc,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I ordered a shirt from them it came with in 2 weeks. The quality sucks! Very cheap! And the size is too big! I want be ordering from them anymore!
Dear Jada,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Rosegal Customer Service Team
The clothes look so cute online, but they are cheaply made and the sizes run small. I also got two shirts that ended up being see through and they sure didn't look like it online. It also takes weeks to get your order. I was going to send back my order until I found out it would cost me more to send it back. They may have free delivery but you have to pay the return shipping which isn't cheap. Not to mention you have to get their approval to send the items back.
Dear Courtney,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I really love Rosegal. They have some really cute clothing. I plan to shop there more in the future!
Ive been buying for this store for some years now. I absolutely love it! The products are cheap and good quality. If you pay close attention to the size charts and equivalencies there is nothing to worry about. I super recommend it!
I Love your products. I will order again soon. Exceptionally online service and products. I can't wait to order more.
I have not received my order. Every mail I sent they asked just to wait. Never mentioned to giveme a refund or a really help.
I try to contact the courier: They know where is my order but they can't do anything.
Whaaaaaaaaaaaaat?
Please, don't buy from them. There are a lot of great online shopping where really you will get your order in time and without any problems.
Dear Marcella,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Before you buy from this place, visit the section « About tax » in the bottom of the home page. The dress cost me 29$ and an additional cost of 10$ for an expedited shipping.
I had to pay import duties of 26$ the morning I received the dress (I live in Canada). No warning by Rosegal when I bought the dress. Nothing. You have to search their page or their terms and politics for any little scam... DON'T PLACE YOU TRUST INTO THEM!
They just want to sell their products, the customer satisfaction is clearly not their priority! At least, they are really not good at it...
Dear Fannie,
We apologize that you have had issues with import tax.
Please see here for our policy regarding tax and duties: http://www.rosegal.com/tax/.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Thank you,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear Jackie,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
You can submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team