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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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"Great experience. This is the best online store. This store has so many amazing products." Items are well described both verbally and visually. Rose Gal also provides free delivery! With such a wide range of sizes there is something for everyone to enjoy.
I bought a bunch of home decor from Rosegal and i was very pleased when it came. It's prettier than in the photos and quality is really good for such a cheap price. Shipping is also free so that's one of the many things I like about Rosegal. I recommended it! :)
I like buying on rosegal. This site is so easy to shop. Nice items. True to photos. It is my objective opinion.
Order number: ZP**************
I ordered my clothing on September 17. Received 4 out of my 5 blouses. 3 of them don't even come closer to the size I ordered. On top of that I was asked by the courier to pay duties and taxes! I paid $77.50 for 5 items and paid $29 in duties and taxes! I wonder how much they will charge me for one shirt once it will come in mail. Worst experience ever! I am not going to send it back all the way to China just to be ripped off again.
I received today the parcel from Xiawan, China with a $25.63 bill from fedex for customs fees already paid by them.
Rosegal Customer Support à 09/21/2017 09:34:58 CST
Dear Maryse,
Thanks for contacting us.
We can solve the issue in this ticket.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link: http://www.rosegal.com/tax/
Once placing an order with us, customer agrees to our terms and conditions. The shipper first pays them on your behalf then asks you to pay once deliver the package to you.
Taxes are charged by their local Customs Office and country regulations that is beyond our control.
As this is customer's responsibility to pay these taxes to get the parcel, I'm afraid we cannot offer any compensation in such case.
Thank you for your understanding.
Best Regards
Bailey
Rosegal Customer Service
http://www.rosegal.com/
Maryse Savard à 09/21/2017 07:35:51 CST
It was not '' larger quantities of China products to your country''It was 1 bathing suit and 1 chiffon Cape Dress. I will never make business with your company. Close my account.
Dear Maryse,
We are sorry that you have had to incur local customs issues.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Thank you,
Rosegal Customer Service Team
Rosegal, is awesome i love the experince that i have had with rosegal their clothing is awesome... I would recommend to family friends
So I purchased two jackets and payed extra to have it shipped in time. They jackets came six weeks later that the time offered.
The jackets were wwaaaaayyyy to small. Their sizing is way off.
The quality in their materials was very van and the jackets had a horrible smell to them.
I tried contacting their customer suport and never got a response.
I ended up donating them to goodwill.
Dear Antonio,
Thank you for your review.
Please note that we do our very best to offer provide accurate measurements in the size chart under product information. We recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasing.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Never received my order, never received my refund. I should have had my bank reverse the charge. That was my bad.
Dear Patricia,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies.
We have sent you the order information and the refund details in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
Rosegal has nice clothes, fast shipping and good deals. I am very satisfied with the experience and will go back often to shop. They, also, have beautiful things for the home.
I have not received my order with rosegal yet. But they have refunded my money. I still wouldn't advise shopping there unless you live in the same area code. Do your research people. I wish I read more reviews before ordering from there. It was a headache. I'll stick to amazon.
Dear elayne,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I placed an order back in May it is now September. I am still waiting to receive my items. I have sent 5 emails asking for my money back because the wait time is ridiculous. The tracking numbers don't exist they sent me 1 email with a photo of my parcel. Rosegal is a scam.
Normally I wear a L - XL. Ordered several items for myself and my sister, using the chart to determine sizes (XL for me, 3X for my sister). Some of the 3X items fit me, some I could not even get on. I've received only 3/4 of my order, 3 weeks after I received the email it had been shipped.
Dear Heidi,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I'm really disappointed with Rose gal, I ordered 2items over 2 weeks ago and still have yet to receive them. They were intended to be worn to a wedding and because I have not yet received them I ended up going out and buying a dress, that I shouldn't of has to do. Last update on my order was Sept 13 this is now the 18th. And to make matters worse this the company isn't accredited by the BBB. Will not be ordering again.
Dear Laura,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I do not suggest ordering anything from this company!
I received an email about a month ago saying my order (order # Z**************) had been shipped and they gave me the tracking number: SY*******156. I have not been able to track this package and it is long past the shipping time period they quoted. I ordered the Forest Sunlight Decorative Wall Art Tapestry Size: W79 INCH * L79 INCH and now I am very concerned that I may have been ripped off. I am depending on this tapestry for a children's tutoring center and we already missed our opening date. I am hoping that this item is still on it's way but it is very frustrating that there is no way to communicate with Rose Gal or track the order.
Dear Rayna,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
How low is your shipping period? I'm in South africa. I ordered 18 pieces of make up brushes ×2 mid last month and haven't received them. And on your website it's indicated that the product shipping period is within 5-10 business days... My order number is ZP**************
Dear Kgomotso,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I ordered a skirt which I saw in video review on utube. So my item was ok.
Delivered in 1 week with tracking number.
I have order some clothing from this company online as they are agressive on Facebug, I liked some things. However, over 3 weeks later when the package came in, oh my god, what garbage, and then I try it on... no way. I wear size L, I gave ordered XL and even 2XL, but nothing is larger then S and M. Terrible... I feel like being robbed...; literally.
Dear Branka,
We regret for this sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Many thanks,
Rosegal Customer Service Team
Ordered a 3x shirt only to not even be able to get it over my head so disapointed i emailed and requested a refund no responce. This company sucks! Dont buy
Dear Darcie,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
RoseGal has an amazing selection of great styles to choose from in every category. The quality is better than expected considering their reasonable prices. Shipping is usually relatively fast (considering they are shipping from China) and the items come well packaged.
Customer service is exceptional. If there are any (legitimate) problems, customer service will go out of their way to make it right so that you are happy.
I have had only good experiences with RoseGal and with the relatively few problems I did have, they rectified them right away.
I LOVE the clothing, it fits well, usually looks even better in person and I get tons of compliments when I wear what I purchased from RoseGal.
I will definitely continue to purchase clothing from RoseGal and would recommend them to anyone who wants great selection at reasonable prices!
Ive shopped with rosegal about 5 or 6 times now to be honest ive was sceptical with all the bad reviews out there but hay i tried it and thankgod i did i love the clothing and the prices clothing sizes are a tad on the small size so i brought larger sizes which turned out to be spot on ive also brought jewellery which was really nice the longest ive waited for a item was about 35 days and quickest was 9 days ive recieved everything and had great commuunication with the store when ive contacted them overall i give them a 9/10
Not only did it take Rosegal 4 months to eventually send my small order but when I called them I was told it was my problem and I'ld have to deal with it. They said the products were "at the border" and they didn't do tracking? They were most exceptionally useless.
Dear Jean,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear Monika,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team