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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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Wow, so I HAVE to respond to the complete crap of a response they just wrote on this site above. So here's a DIRECT quote form the message they sent me about the first order: "Unfortunately, we regret to inform you that due to an issue with the suppliers, we can no longer ship this item to you as it is now unavailable."
So no. It's not that I didn't look at the processing time or that the item will EVER be available. And as for the second tapestry they couldn't send me they said this: "We checked that this item is not available for shipping now." So again, has nothing to do with the processing time.
I then asked for a refund 6 days ago and they responded by saying, "We are arranging a refund of 20.34USD on your original payment account." So it's over now, right? NOPE! No refund has been issued to my bank and instead I get a letter today saying that the item I ordered is popular and that's why the shipment has been delayed. They go ON to say that they're still trying to mail me my item and that they want to give me a discount to buy something else!
I am yet AGAIN emailing them asking for a refund! I cannot believe the games they are playing and the circles they're going in. It's getting completely ridiculous! I have all of our correspondents saved and even though it's only $20, you bet I'll fight them tooth and nail on principle alone to get it back!
All those nice things you see online? Yeah, they don't actually HAVE any of those. I tried to order a wall tapestry and they told me that it was out of stock. They gave me the option of waiting for it to come in, or ordering a different one. I really liked it, so I chose to wait because they told me it would only be another week or so until it was in stock. Well a week later I get another email saying that NOPE! It will NEVER be back in stock. Ok, fine. They have lots of nice tapestries. So I chose another one. Guess what? They don't actually carry that one either. Instead of choosing another item, I asked for my money back and gave them a strongly worded email suggesting that perhaps they shouldn't advertise items they don't actually have.
Nice garments for plus sizes that are affordable. Very quick and positive response by customer service if there is any question/problem that needs to be solved.
The customer service responds quickly and politely to solve problems. If you don't mind dealing with customer service via messages they are very good. It's much easier to contact them if you create a Rosegal account but early on I managed to contact them by email.
If you're going to be ordering from the site you there are some things you should know first if you do not want to be disappointed in the service:
Items will take a very long time to arrive to you when using the cheapest shipping option. You can generally expect three to six weeks for delivery. I can't comment on other shipping methods.
You should carefully review size information on clothing and take note on what sizes fit to your liking. A lot of the clothing is worn by models which helps to imagine fit.
Occasionally they will not have an item that you order and they will want to wait a very long time until they have it to ship. I suggest you revisit the website after 3 weeks of ordering and ask to be refunded for items that haven't been shipped out. I've made lots of orders on the website and this only happened to me during winter 2016 but I can see from other negative reviews that this can happen.
I order the Christmas tapestry, I have waited over a month and I emailed and phoned them with no response. I should of looked at the reviews before I ordered anything. Please do not buy I am dealing with PayPal to get my money back.
Dear Pam,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Do not order from this company. They will not send you your item and they will keep your money. I don't know how they are in business. You contact them and you a piece of crap automated email saying they will contact you within 24 hours. However, they do not. They are liars and should not be in business. I am contacting the Better Business Bureau to get them shut down. This is not ok. I read reviews about the same thing. What the hell. I've asked for my money back multiple times and nothing. Your company is terrible.
Dear LeeAnn,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I find Rosegal a good shopping, I'm happy & satisfied with their excllent service, variety of items and good quality!
My items were FOR Halloween, ordered on September 30 with expedited shipping. The items said they would ship out within 3-5 days, but it's been a week and they were still processing. I decided to figure out what's going on, and Rosegal is selling items that they have not even received yet from their supplier! They should not be promising shipping times and processing times if they do not even physically have the items. They said it was not possible for them to guarantee I would receive the items in late October. Why are they even selling Halloween items that won't arrive by Halloween? I'm not sure what the quality of the items is, but the time-management sucks. I will be cancelling my order.
Dear Jshandeep,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I ordered what was described as an area rug. Very colorful design but it barely qualifies as a bathmat. It os essentially a piece of cheap foam with a pretty design on it. Worst online purchase of my entire life. Live and learn.
Dear Luis,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I order items from this store for over a year because it has attractive prices and fast shipping. Customer service reacts quickly and always tries to help or find a solution.
Sizing way off. I wear an extra large ordered a size 2x just to be sure and it's way too small. Not even worth returning it because the cost of shipping to China is so much
Dear Jackie,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I have been ordering from Rose Gal for years. I love their unique style selections. Best of all, their prices are extremely reasonable. You do have to pay close attention to their sizing advice. But doing that, I have never been dissatisfied with anything I've received. It's always fit and been what I expected it to be. I'll be shopping at Rose Gal for a long time.
Yes don't order from these scammers.... I placed an order and I am still waiting for it to arrived.. I have been waiting for 2 months..
Dear toni,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I placed an order a month ago (one thing was a Halloween shirt). On my app it just now says it's packed and hasn't been shipped yet? I paid extra for quicker shipping. How long can it take? Will I even get it by Halloween? The shirts look cute, so I hope they get here sometime before Halloween!
Dear Karen,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I am satisfied with the purchase at Rosegal. Shipments are packed well, delivery is quick. Good quality goods, affordable prices.
It was a cheap price but it was decent for price. It is a great website to order almost anything on. I would recommend this website to anyone that is lookong for great quality things for a cheap price.
My order has not shipped, after over a month. Although they emailed that my items were shipped 6 days ago, tracking still shows that only a shipping label was made. I've contacted them 4 times!
Dear Katy,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Love a website where I can get clothes for free. Their point system is really easy to use and a little addicting. I'm actually able to find clothes I like, in my size, at a price I can afford. I have a really hard time buying things since I'm plus sized and basically poor, lol. Shipping has been quick and the clothes are just as they are described. Very happy! These are my honest opinions. I'm not being paid to write it and do it of my own desire.
All the clothes I have ordered from RoseGal has been excellent quality. Their customer service is great. Love their clothes
They didn't even ship my $800 order because 6 items needed to refunded. They say they emailed me but I didn't receive an email. The CS wouldn't answer my questions unless I repeated 3 times. Now I'm waiting for a refund for the entire order. Don't order from this company because you wont get your items and they wont tell you why unless you hound them.
Dear Esme,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Many thanks,
Rosegal Customer Service Team
Cheap clothing you won't find anywhere else, lots of variety and good customer service. Love the reward point system.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Natalie,
Thank you for your review.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your ordder is the processing time plus the shipping time.
We have sent you the refund information via our Support Center. Please kindly check this and reply to us there.
Many thanks,
Rosegal Customer Service Team